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Aparthotel

Atlantis Resort Jomtien Beach

4.0 star property

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Atlantis Resort Jomtien Beach combines upscale amenities with family-friendly atmosphere. Visitors have access to golf facilities, a water park, and convenient on-site shopping options. The café provides a perfect spot to relax with a coffee while the children play.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room with Garden View

Fridge, microwave, stovetop, dishwasher

Deluxe Double Room with Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room with Street View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room with Street View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

View all photos for Executive Family Room

Executive Family Room | View from room

Executive Family Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Garden view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Penthouse Double Room with Garden View

Penthouse Double Room with Garden View | Balcony view

Penthouse Double Room with Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Family Room with Pool View

Executive Family Room with Pool View | Balcony

Executive Family Room with Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Suite, Pool View

Deluxe Suite, Pool View | Balcony

Deluxe Suite, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment, 2 Bedrooms, City View

Panoramic Apartment, 2 Bedrooms, City View | Living area | 32-inch TV with cable channels

Panoramic Apartment, 2 Bedrooms, City View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • City view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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About the area

Located in Jomtien, a neighbourhood in Pattaya, Atlantis Resort Jomtien Beach is next to a golf course and near the beach. Walking Street and Pattaya Beach Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jomtien Beach and Dongtan Beach. Travelling with kids? Consider Mini-Golf Pattaya and Pattaya Kart Speedway. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water. Visit our Pattaya travel guide
View more Aparthotels in Pattaya
Map
Buildings C, D Jomtien 2 Rd Banglamung, Jomtien Beach, Pattaya, Chonburi, 20150

What's nearby

  • Jomtien beach has the cleanest shore in Pattaya and just few steps away from the major hotels. On stormy days make it late, so that the beach is cleaned from sea plants. #LifeatExpedia
    Pattaya
    2 min walk - 0.2 km
  • Jomtien Beach which includes a beach as well as a large group of people
    Jomtien Beach
    5 min walk - 0.5 km
  • Dongtan Beach which includes a sandy beach
    Dongtan Beach
    7 min walk - 0.6 km
  • Muang Pattaya Public Park
    15 min walk - 1.3 km
  • Jomtien Night Market
    16 min walk - 1.3 km

Getting around

  • Pattaya Tai Station
    7 min drive
  • Utapao (UTP-Utapao Intl.)
    37 min drive

Restaurants

  • buakaew bar beer
    3 min walk
  • Away From Home w/ Live Music
    9 min walk
  • Caffe Pascucci
    2 min walk
  • Euro Asia
    9 min walk
  • Fat cat Dumpling Cafe
    5 min walk

About this property

Atlantis Resort Jomtien Beach

2 outdoor pools, free water park access and a restaurant are available at this aparthotel. Free WiFi in public areas, free self parking and a free beach shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences, such as a dining area and a sitting area. Limited housekeeping is available.
Atlantis Resort Jomtien Beach offers 40 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Pattaya aparthotel provides complimentary wireless Internet access. Televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

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Property amenities

Beach

  • Sandy beach nearby
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Sauna
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Playground

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Hob
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee
  • Toaster

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch TV with cable channels
  • Library

Outdoor areas

  • Balcony/patio
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

Services and conveniences

  • ATM
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the sea
  • Next to a golf course

Things to do

  • 9-hole adjacent golf course
  • Children's pool
  • Free water park
  • Gym
  • Motor boating
  • Shopping
  • Waterslide
  • Boat tours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 buildings
  • 40 units
  • 8 floors
  • Access via exterior corridors
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - 10:00 PM
The check-in location differs from the property location; go to: [11 22/5 Sukhumvit Rd, Bang Lamung District, Chon Buri 20]
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Athena Building]
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
8 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for THB 200.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: THB 500 per accommodation, per stay, (varies per unit)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: THB 1500 per vehicle (return)
  • Crib (infant bed) fee: THB 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Atlantis Resort Jomtien Beach
Atlantis Jomtien Beach
Atlantis Jomtien Beach Pattaya
Atlantis Resort Jomtien Beach Pattaya
Atlantis Resort Jomtien Beach Aparthotel
Atlantis Resort Jomtien Beach Aparthotel Pattaya

Frequently asked questions

Does Atlantis Resort Jomtien Beach have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Atlantis Resort Jomtien Beach pet-friendly?

No, pets are not allowed at this property.

How much is parking at Atlantis Resort Jomtien Beach?

Self-parking is free at this property.

What time is check-in at Atlantis Resort Jomtien Beach?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Atlantis Resort Jomtien Beach?

Checkout is at 11 AM.

Does Atlantis Resort Jomtien Beach provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1500 per vehicle applies.

Where is Atlantis Resort Jomtien Beach located?

This family-friendly Pattaya aparthotel is located by the sea, within a 10-minute walk of Pattaya and Jomtien Beach. Dongtan Beach and Jomtien Night Market are also within 1 mile (2 km).

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Reviews

Atlantis Resort Jomtien Beach Reviews

6.0

5.8

Cleanliness

6.2

Location

5.6

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 6 out of 80 reviews
Rating 8 - Good. 24 out of 80 reviews
Rating 6 - Okay. 22 out of 80 reviews
Rating 4 - Poor. 15 out of 80 reviews
Rating 2 - Terrible. 13 out of 80 reviews

Reviews

8/10 Good

boat

Liked: Cleanliness, staff & service, room comfort

Family friendly accommodations

Family friendly accommodations, decent swimming pool, less parking.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Beds are as hard as rocks

Beds are hard , no blackout curtains, no wash clothes , cleaning fees are too high for short stays

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Good for families

booked the room for 3 adults so one us was sleeping on the sofa bed. there was no plankets pillows sheets anything for the third person. he had to book another hotel for the night and no discount was given from atlantis. pool is huge but not good for sunbathing because the buildings are so tall and there is lots of big trees on the way. there is a 7/11 right downstairs and really nice clean restaurant that makes the most amazing papaya salad ever. its about 5 min walk from the beach and restaurants and shops. the room was nice but the sofa is not okay for any grown up to be sleeping on that tiny thing

4/10 Poor

robert

Disliked: Cleanliness, property conditions & facilities

Not good

When we booked the room it said there was a charge of 500 thai b ,that went up to 800b when we check in.there was no hot water working,that was sorted out quickly.the boat was under construction and the water slide was not working at the pool,and to top it all off,was my son and I step on some broken glass which was in the pool.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

don't book there

as most flights from America, I landed at BKK 11:30PM, by the time I get to Atlantis Resort Jomtien Beach is 1:30am, it has no frontdesk to check-in, and no one to assist you for check-in, call the number on the reservation +66999171250, with no answer, had no choise but to go to near by hotel to book one night, next morning called the same number, lady answered, but the lady claim that is fully booked, no more condo for me, how can it be when I booked it 3 month before, and paid in full, lady says, sorry, "I can your reservation" thanks to Hotels.com, made a full refund. if you book with them make sure you call after booking, and call again before you leave home to cpmform/

2/10 Terrible

Frode

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dette hotelle svare ikke ut fra det du finner på Hotels.com. Ingenting fungerte som det skulle. Dusjen var det enten iskaldt eller glovarmt, ingen mellomting. Aircondition var enten varm eller iskaldt som resulterte at jeg ble syk. Måtte vaske rommet og kopper før vi tok det i bruk. Håper Hotels.com sletter dette hotellet fra demmes side.
Stayed 5 nights in Feb 2020

4/10 Poor

Vinh, Sydney

Mis advertising, advertised as queen bed and double bed for us having 2 young children the double bed was a fold out sofa which was impossible so sleep on as on side was hard. Continental breakfast was advertised as included but they say they don’t have any.
Stayed 2 nights in Jan 2020

6/10 Okay

haitham

Liked: Cleanliness
Disliked: Room comfort
First thing you will pay 20-25$ more for cleaning fees, and the swimming pool it’s like jail you can’t eat, drink, smoke, talking load, only you can swim, maybe it’s good for kids.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Amenities
แอร์ไม่สะอาด ห้องน้ำเหม็น โซฟาไม่ดีนอนไม่สบาย แต่มีเครื่องครัวเครื่องใช้ครบครัน สระว่ายน้ำมีอะไรให้เล่นไม่มาก
Stayed 2 nights in Sep 2019

8/10 Good

Kevin

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

A little disappointing

When we got there, the email said to go into building S, so we did, but there was no-one at the desk. There were people working in a room next to it but even though they could see us and our luggage, none of them were professional enough to come out the door and help. We went into their room to be told rather uninteresting that the reception was through a door at the back of building S. We were charged a 500 Baht cleaning fee twice, once online under mandatory fees and then at the reception itself. At this time we are waiting for hotels.com to get back to us regarding this issue, they have contacted the resort. The resort advertises free breakfast, yet we never saw any on offer or even anywhere they could have done it. They advertise a gym but we never found it, after our check in we didn't bother asking anyone. Other than that, in the room itself, we had a barely flushing toilet, which led to it being blocked, no-one wants to be unblocking a toilet... And only one functioning hob on the cooker. Again we didn't bother mentioning it. The resort itself was actually good. The condo was nice and comfortable, a really nice pool and close to everything we needed.If it wasn't for their ridiculous cleaning fee, we would stay again.
Stayed 10 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Fikk rom i S- fløyen. Hyggelige taxisjåfører, kan dessverre ikke si noe mer om oppholdet.
Stayed 5 nights in Jun 2019

4/10 Poor

Chanakarn

Disliked: Cleanliness, staff & service, room comfort
ไม่ประทับใจ
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service

Tricky check-in process

In overall, it was a pleasant stay. However, the check-in process was a bit tricky as the 'Hotel' itself was run by individual apartment owners and there was no check-in counter. I had to call Hotels.com -which was very helpful- to find where can I check-in as their local phone number was unavailable to be reached.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

แย่ ไม่มีทางมาอีก

โดนเรียกเก็บเงินหน้างานจำนวน 500บาท เป็นค่าทำความสะอาด แต่ห้องสกปก มีแต่ฝุ่น และมดแมลง ทีวี หน้าจอแตก ครึ่งนึง แจ้งไปก็เอาตัว ที่แตกน้อยกว่าเดิมมาเปลี่ยนให้ ต้องการยกเลิกห้อง ก็ไม่ยอมคืนเงิน ภายในห้อง ไม่เห็นวิวทะเลเหมือนที่โฆษณา น้ำไหลเบา สระผมไม่ได้ ไม่มี WIFI
Stayed 1 night in Jun 2019

4/10 Poor

Ptong, バンコク

Disliked: Staff & service, amenities
到着すると、車のゲートのところで何処の棟ですか？(各棟アルファベットで記されているようです)と聞かれ、こちらは把握していないので困りました。レセプションのようなところに連れていかれ、予約した者の名前を言ってもリストに入ってないと言われてしまい、ホテルの関係者であろう女性に電話を繋がれましたが、あまり英語が通じず、、ブッキングナンバーを教えてくれと言われましたが、いままではパスポートや名前でチェックインできたのでブッキングナンバーが何なのかりかいできませんでした。結局エクスペディアアプリの追加情報に入っている確認番号の事でした。分かりにくい。チェックインにこんなに手間がかかったのは初めててす。暑いなか30分くらい掛かりました。 部屋は広かったですが、入り口ドアの調子が悪く勢い良く開け閉めしないといけなかったので、いちいちドンという音に周りに申し訳ない気持ちでした。シャワールームは洗面器トイレとの仕切りがないので床がビショビショになります。 楽しみにしていたプールは写真では綺麗な青色ですが実際は濁った緑色で、わたしは入ることができませんでした。残念です。 お値段を見ると許容範囲と思う箇所もありますが、チェックインからてこずり散々な思いで、あまり良い印象ではありませんでした。次の利用は無しです。
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

The waterpark inside the condominium was closed for renovations.We didn't know about it.Apparently it was closed for weeks before but wasn't mentioned in Travelocity.We usually trust that Travelocity has certain standards but you failed me.It was the main reasons why we booked this condominium. The property is not well maintained.I have to basically went to the 7-11 next door( a plus)for my essential supplies. It relatively close to the beach.Friendly but passive staffs.Nice location though not too loud and crazy at night.Relatively close to everything.I wouldn't stay again.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
เก็บค่าทำความสะอาด500 แต่ใต้เตียงฝุ่นหนากวาดออกมากองใหญ่มาก ไม่มีผ้าเช็ดตัวให้
Stayed 1 night in May 2019

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schnell wieder weg...

Es gibt nichts Positives zu erzählen. Doch die Klimaanlage hat funktioniert ansonsten kann ich das beim besten Willen für eine Familienunterkunft nicht empfehlen. Wir sind nach einem Tag abgereist, Unsauber und abgewohnt. Ich würde diese Einrichtung auf gar keinen Fall weiter empfehlen würde sogar noch weitergehen und sagen dass so etwas Hotels.com nicht vermitteln dürfte..
Stayed 4 nights in Apr 2019

2/10 Terrible

Sabah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To crowed and noisy full of kids I wouldn’t recommend this property for relaxing and don’t forget the extra charge when you get there for cleaning 500 baht
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
The hotel location is not very convenient. There is a lack of professional hotel management and staff, none of the staff is in unform, none of them could speak fluent English. Poor illumination at night in the lobby. There is often no staff at reception counter. The kitchen tap is very loose. The door lock is not working properly. Wifi signal and speed should be improved a bit. While the room is overall clean, but the charging a cleaning fee of THB500 is not very justifiable. The swimming pool is up to standard.
Stayed 1 night in Apr 2019

4/10 Poor

aslan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

О

Друзья , не рекомендую этот отель . Менеджер индус ,который идёт любой повод содрать деньги . Прилетели поздно ночью 9 марта ( в 10 вечера) ресепшене ни души ,охранник который спит и толком ничего не смог объяснить . В общем через 2 часа разбудили менеджера ,который сказал ,что я не бронировал и меня нет в списках,предложил за 3 000 бат переночевать ,а с утра решить нашу проблему . И тут на компе ,когда выбирали номер для ночевки , я вижу свое ФИО на 14. Дней бронь . Долго извинялся , сказал ночь поздно не соображает . Далее попросил меня 500 бат за уборку номера ( ни разу не убирали за 14 дней)!!!! В номере безобразие- грязно ,оборванные занавески, дырки от удара в двери ванной . Сильно пожалел . Но старался об этом не думать . Не хотите пробоем , выбирайте другой отель .
Stayed 14 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Det är inget hotell. Finns ingen reception och ingen visste vart vi skulle eller något?
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
ที่พักอยู่ในระดับดี ห้องน้ำ ไม่ค่อยระบาย พนักงานขายหรือแม่บ้านโทรติดต่อยาก ตอบคำถามไม่ค่อยเคลียร์ นัดให้เช็คอินคนละตึก คนละที่ พนักงานแย่มาก
Stayed 2 nights in Mar 2019

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience I've had from multiple countries.

This was the WORST experience I've ever had at a hotel. It's not even a hotel. It's a condo. The reception was closed. There were no signs and the only people working were security. They didn't know where to go or who to ask. We were on the phone calling over and over again for 20+ minutes until somebody finally answered. They told us to go to another building (separate from the reception which was closed). When we got there they said your key is in the box. It wasn't. Then she said since the key isn't in the box you don't have a room. I told her we already paid on Hotels.com. She insisted that we didn't have a room if our key wasn't there. (magic box I guess). Luckily someone walked past us as we were standing there confused and tired. He said to go downstairs. I ask if the elevator can take us. He rushes down the stairs and we rush to follow him with our heavy suitcases down the stairs. It turns out he actually works there and we could've taken the elevator. We get to the (secondary reception?) room and have to wait in line behind people who have issues with the "hotel". After trying to figure out where to go and what to do to for almost two hours we finally talk to the employee behind the desk. He finds the reservation online. (I guess the magic box was wrong). He tells us that we have to give almost $20 non refundable "cleaning fee". I tell him that I already paid for the room online. He doesn't budge. I've never had the run around and bait and switch so bad. Terrible.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Vraiment aime l 'independance total.moins la vue sur garden qui est en fait le mur d en face et plus bas un terrain vague.pas du tout aime l accueil, 1h 30 pour avoir les clefs,apres etre passe dans le bureau degueu d 'un indien super antipathique.500 baths pour un menage fait avec un rateau(?) Piaule fonctionnelle et bien equipee ,ideale pour recevoir!!!
Stayed 6 nights in Feb 2019