2/10 Terrible
Mathew, New Paltz
22 Sept 2022
Disliked: Staff & service
To call this hotel "boutique" is a real stretch of the meaning of the word. It is an unimpressive building on a very busy street facing a very busy elevated highway. It was moderately clean and the rooms were basic and bland. The real issue was with a waiter. I asked him for the wifi password and handed him my phone to enter it as i could not understand his English well enough. He took it in the back and came back and said "no wifi". I did not think anything of it until I tried to text that night and found the keyboard language switched. I panicked, though he installed malware or gave himself access somehow. I tried to complain to the front desk over whatsapp but they were unresponsive. I had to factory reset my phone and rest my passwords. So my bad for letting him walk away with my phone, but it happened pretty quickly. Caveat emptor at this place.
Mathew
Stayed 1 night in Sep 2022