Superior Double Room | Minibar, in-room safe, desk, blackout curtains

Reviews of Hôtel Gustave

4 out of 5
Hôtel Gustave
34 Rue Viala, Paris, Paris

Reviews

9.4

Exceptional

Rating 10 - Excellent. 648 out of 912 reviews" "
Rating 8 - Good. 216 out of 912 reviews" "
Rating 6 - Okay. 34 out of 912 reviews" "
Rating 4 - Poor. 7 out of 912 reviews" "
Rating 2 - Terrible. 7 out of 912 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Ivan, Accokeek

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Apr 2024

8/10 Good

dugald

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Josimar

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely staying longer next time
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Lovely room. Great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, amazing staff who were so helpful.
Stayed 3 nights in Apr 2024

8/10 Good

Leslie A.

Liked: Staff & service
Disliked: Amenities
The staff here are what keep this hotel at the top of the list. They are amazing! If you're looking for hospitality, this is the place! For the price, the amenities were just not up to par. The layout of the room was not very comfortable and the room was fairly hot, even in April. The rooms shown in the photos were not as up to date as shown in the photos. Don't get me wrong, in general, I don't care about asthetic, but at the price point, it could be better.
Stayed 3 nights in Apr 2024
Response from Rachel 😊 on 9 Apr 2024
Dear Leslie,We hope you are doing great and went back well.We want to thank you for sharing your experience with us.We are very happy to see that you are satisfied with your stay in Paris and that you enjoyed our lovely team!We hope to see you again!Best regards from Paris,

10/10 Excellent

Anny

Liked: Cleanliness, staff & service, property conditions & facilities
Adorable, clean close to everything.
Stayed 3 nights in Apr 2024
Response from Noa on 8 Apr 2024
Thank you Anny:) See you again next time. Warm regards,Noa

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! They were so helpful and always willing to give tips on where to go and what to do. The hotel was so nice and the breakfast was awesome! A great price for what you get.
Stayed 2 nights in Mar 2024
Response from Etienne on 2 Apr 2024
Thank you so much :) It was a pleasure to welcome you here in Hotel Gustave :)

10/10 Excellent

Charity

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Friendly staff and very clean right in the heart of Paris. Picked up pizza from a local place and bought a bottle of wine to enjoy in the lounge area. The staff accommodated us with plates, utensils and glasses. They also took care of the clean up. 15 minute walk to the Eiffel Tower and lots of great food options close by. The only downside was there was construction on the sidewalks but still very manageable, even with a suitcase. Fantastic experience!
Stayed 2 nights in Mar 2024
Response from Etienne on 2 Apr 2024
Thank you so much :) It was a pleasure to welcome you here in Hotel Gustave :)Kind Regards

10/10 Excellent

Robin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have 3 kids and we stayed in room 10-11. Two rooms (10 & 11)connected with a tiny hall space between the two doors. PERFECT location. Felt like a private penthouse on the first floor, at the top of a curved staircase. The staff were extremely friendly and helpful. The hotel breakfast was great and very reasonable. They also have a 24hr coffee machine and hot tea available. Which was fantastic for us. We easily got to the metro and ordered Ubers from the hotel as needed. Can’t say enough good things about the hotel.
Stayed 2 nights in Mar 2024
Response from Etienne on 2 Apr 2024
Thank you so much for this review :)It was a pleasure to welcome you here in Hotel Gustave for your parisian trip! Kind Regards

10/10 Excellent

Abhijit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Noa on 8 Apr 2024
Thank you Abhijit:) See you again next time. Warm regards,Noa

8/10 Good

Sarah

Stayed 2 nights in Mar 2024
Response from Noa on 8 Apr 2024
Thank you Sarah for your post stay note. Take care and see you back in Paris Kind regards, Noa

10/10 Excellent

Kwansoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Noa on 8 Apr 2024
Thank you Kwansoo:) See you again next time. Warm regards,Noa

10/10 Excellent

Angel Antonio

Travelled with family
Liked: Amenities
N/A
Stayed 4 nights in Feb 2024
Response from Rachel 😊 on 7 Mar 2024
Dear Angel Antonio,The Gustave team thanks you for your comment. We are very happy to see that you are satisfied with your stay in Paris and in our hotel. We look forward to seeing you again!Kinds regards, Rachel

10/10 Excellent

Elsa

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Gustave Team on 1 Mar 2024
Dear Elsa,The Gustave team thanks you for your comment. We are very happy to see that you are satisfied with your stay in Paris and in our hotel. We look forward to seeing you again!Kinds regards, The Gustave Team

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient close to metro & walk to Eiffel Tower
Stayed 1 night in Feb 2024
Response from Rachel 😊 on 7 Mar 2024
Dear Queenie, We hope you're doing great ! We are delighted to read that you liked our location and the view that offers our Gustave room :) See you maybe next time! Best Parisian regards,Rachel

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique style hotel perfect for my taste :) 2 min walk to closest metro station made it extremely convenient to navigo around Paris. Would highly recommend!
Stayed 4 nights in Feb 2024
Response from Noa on 26 Feb 2024
Dear Queenie :) Thank you so much for this comment !We are so happy to read that you liked our small hotel.And we hope you will be able to come visit us again soon. Kind regards, Noa

10/10 Excellent

Ella-Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Gustave Team on 1 Mar 2024
Dear Ella-Jack,The Gustave team thanks you for your comment. We are very happy to see that you are satisfied with your stay in Paris and in our hotel. We look forward to seeing you again!Kinds regards, The Gustave Team

10/10 Excellent

Queenie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$14 breakfast inside the hotel is recommended. Sandwiches and pastries across the street were delicious but they are closed on Sundays.
Stayed 5 nights in Feb 2024
Response from Noa on 26 Feb 2024
Dear Queenie :) Thank you for the comment, we are happy you liked our breakfast and the boulangeries near by !See you soon againKind regards

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
False advertisement! Paid for a deluxe room with a queen bed and got a traditional room which was cheaper with 2 single beds side by side. We paid for robes, Netflix, free water and a better standard room but did not get that for our money. Complained to Maryanne and was given 1 bottle of free water for our 4 nights stay and fobbed of saying it was a deluxe room. No netflix, no robes. She was like a scratched record so in the end I told her to keep the robes. The only good thing is the location. Not 4 star by any means. The bathroom smelt of sewage. I was told by Maryanne that the hotel was full so we could not change rooms which I did not believe for one second. By the looks of the reviews most of them are probably false. Don’t be fooled by the hype! Would not stay at hotel Gustave ever again even if it was for free! Rip off!
Stayed 3 nights in Jan 2024
Response from Noa on 26 Feb 2024
Dear Angela,We would like to thank you for the time you took to write this review. And we are sorry to hear that your stay didn' t live up your expectations.We would like to clarify the situation step by step.At your arrival in our establishment, our colleague Marianne made the check in process announcing all the important points of your reservation to confirm everything again with you (which is systematically done with all our customers) this is when she mentioned to you that through your expedia reservation, you had request for two single beds and not a queen size bed. In view of your incomprehension, my colleague printed out the booking confirmation indicating the same thing. Unfortunately, on the day of your check in and at the time of your arrival the hotel was indeed fully booked and we had no possibility to move you to a room with a queen size bed (otherwise we would have had to give the two single beds room to a guest that initially asked for a queen bed, and that would be unfair). As our cleaning team end work at 5pm, they couldn't make the change that same day, this is why Marianne offered you the option to make the change to queen size bed on the next day.What we would like you to understand is that our cleaning team has times of work, and that on our side we follow what you our costumer asked through the online booking companies reservations upon your arrival. If there was a mistake of what was mentioned online, the fault doesn't come to us. The day after our team took the time to make the change before 3pm, during the time they were supposed to make the cleaning of the checkout rooms.You also said to our colleague that the room that we gave you wasn’t what you had booked for, that we didn’t gave you the Deluxe room. But we did, the rooms is exactly as you can see on our website. We are sorry, it wasn’t what you were expecting.About the other points of your comment, we gave you at your arrival a water bottle filled up with fresh water from our filtered fountain and explained you that this water could be refilled was much as wanted on request every day. Seeing your dissatisfaction, as this wasn't enough our colleague has taken the initiative to offer you the Evian bottles of water of the mini bar during your stay. We would like to highlight this, remind you that online you had the information saying that a mini bar was at your disposal in the room if necessary (with extra charges).As for bathrobes, they can be added to your room on request only, as indicated on our website under the "Our rooms" tab. We prefer to do on request, because our hotel welcomes all kind of different travels, some of them don't use robes. We do prefer to give to the ones that really need them instead of just leaving them in the rooms until someone uses them. We think this is the best for our costumers. In fact we are really happy to provide with dental kit, slippers, razor kit and sewing kit to all our guest if they need and request them. We would li

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent and even had a view of the Eiffel Tower out our window!
Stayed 4 nights in Jan 2024
Response from Noa on 26 Feb 2024
Dear Kathryn,We are delighted to read that you liked our location and the view that offers our Gustave room :) 3 See you maybe next time! Kind regards, Noa

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing night in Paris
MaryAnn at the front desk was amazing. Made our stay memorable.
Stayed 1 night in Feb 2024
Response from Rachel 😊 on 1 Mar 2024
Dear Ronald,We hope you are well !We thank you for your comment.We are very happy to read that Marianne was able to meet your expectations and ensure that your stay was most pleasant.We look forward to seeing you again!Sincerely Parisian,

10/10 Excellent

dudi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay..
Stayed 2 nights in Jan 2024
Response from Noa on 26 Feb 2024
Thank you so much Dudi for taking the time to leave a comment.Hope to see you again next time Kind regards,Noa

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best receptionist
The staff really make the hotel and the receptionist was exceptional. Made us feel so welcome, such a lovely person. Great location, view and so silent. Room 61.
Stayed 1 night in Jan 2024
Response from Noa on 26 Feb 2024
Dear Stephen, Thank you so much for leaving this comment, we are so happy that the hotel and our staff made your parisian stay so memorable. Kind regards, Noa

10/10 Excellent

Janine, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, delicious breakfast & super friendly staff. Highly recommend it. Thank you for making our anniversary weekend beyond special.
Stayed 3 nights in Jan 2024
Response from Rachel 😊 on 1 Mar 2024
Dear Janine,We thank you for your warm comment that you have taken the time to write. We are happy to learn that our work and our kindness as well as the richness of the breakfast pleased you. We try to offer our customers many fresh products to start your day as pleasantly as possible.We hope to see you soon, Best Parisian regards, Rachel

10/10 Excellent

NYIMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Gustave Team on 1 Mar 2024
The Gustave team thanks you for your comment. We are very happy to see that you are satisfied with your stay in Paris and in our hotel. We look forward to seeing you again!Kinds regards, The Gustave Team

10/10 Excellent

Shamendree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and staff. Noah the receptionist was awesome. I traveled alone with my toddler son and she helped me find everything we needed, even a toy he wanted. I highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Rachel 😊 on 1 Mar 2024
Dear Shamendree,We hope you are well !We thank you for your comment.We are very happy Noa aie was able to meet your expectations and ensure that you have a pleasant stay.We look forward to seeing you again!Sincerely Parisian,Rachel

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the Eiffel Tower
Stayed 4 nights in Dec 2023

10/10 Excellent

Farzana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Hotel Gustave. Perfect location to Bus and Metro as well as local cafes,restaurants and boulangeries. The best thing about the hotel is the staff. Every staff member was lovely and eager to go out of their way to help. Wanted to say a personal thanks to Rachel. Rachel is very welcoming and gave us lots of recommendations on where to eat and what to do. And also to the lady making breakfast every morning. Breakfast buffet was always fresh and delicious. Room was very clean and good amount of space . Highly recommend Hotel Gustave for your stay in Paris.
Stayed 4 nights in Dec 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rachel 😊 on 1 Mar 2024
Dear Caroline,We hope you're doing great ! We thank you for your comment. We are very happy to see that you are satisfied with your stay in Paris and in our hotel. We look forward to seeing you again !Best Parisian regards, Rachel

10/10 Excellent

Strong, Blaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and room was very nice. Lots of restaurants to choose from around the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff so nice especially Nia.
Stayed 3 nights in Dec 2023
Response from Alexis on 15 Dec 2023
Hello Robin :) Thank you so much for your nice comment andfor taking the time to write it ! We will let Noa know about it :) Take care and see you soon Kind regards, Hotel Gustave Team

10/10 Excellent

Quang-Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating to us weary travelers. Noah and Hassan made sure we were comfortable giving directions and tips for enjoying the beautiful city of Paris.
Stayed 2 nights in Oct 2023
Response from Noa on 13 Dec 2023
Dear Joanne :)Thank you so much for taking the time to write this great comment. We were really hapy to be there for you and to help you as much as we could :) We would that any time you will come visit ! See you soon. Kind regards, Hotel Gustave's team

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction across the street but it was not noisy. A couple of shops across the street were not open, but otherwise the area is easy to walk, nothing fancy but easy to get around and to the Tour Eiffel. For longer distances, Uber and taxi available close by.
Response from Noa on 26 Feb 2024
Dear Gary Sorry for the noise because of the works in front of the hotel. We are happy that you enjoyed anyways your stay :) And we hope to see you again soon!Kind regards, Noa

10/10 Excellent

Lynette, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Rachel for all her help!
Stayed 2 nights in Dec 2023
Response from Noa on 13 Dec 2023
Thank you Lynette for taking the time to write the comment :) We will show it to RachelTake care :) Kind regards, Hotel Gustave's team

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again
Stayed 2 nights in Dec 2023
Response from Noa on 13 Dec 2023
Thank you so much Alan :) Wee hope to see you soon again!Kind regards, Hotel Gustave's team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Nov 2023
Response from Noa on 13 Dec 2023
Thank you Melissa :) Hope to see you again, Take care Kind regards, Hotel Gustave's team

10/10 Excellent

MIHAELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Love Love! Absolutely the best hotel! The front desk is a standout leaders very thoughtful and caring . Made us to feel completely welcome , every aspect was a top notch , breakfast , room , service level and all experiences that we had during our stay… Thank you all!
Stayed 5 nights in Nov 2023
Response from Noa on 13 Dec 2023
Dear Mihaela :) What to say ... Thank you so much for this incredible comment and for all those nice things that you wrote ! This made us really happy 3 We are happy you felt like at home, and we hope to welcome you again soon ! Take care, Kind regards, Hotel Gustave's team

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked her for the second half of our trip and this place was amazing! Such a great spot for a family. The Neigborhodd was very safe vs our first hotel we booked. The food was great and the hotel was clean. It is small and there is no door man but we had no issues. We would definitely book again if I could
Response from Alexis on 5 Nov 2023
Thank you so much Natalie for your nice review ! :) We are very happy to read you had a good time with your family !!

10/10 Excellent

Mohammed, Rosedale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance is so relaxing, the staff is amazing especially Alexis, they made it very special for us 🙏🙏🙏🙏🙏🙏🙏
Stayed 2 nights in Oct 2023
Response from Alexis on 5 Nov 2023
Dear Mohammed, it was a real pleasure to have you here, we hope you have an amazing life with your future wife!!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alexis on 5 Nov 2023
Thank you so much Nicholas for your nice review ! :)

10/10 Excellent

orlando, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alexis on 5 Nov 2023
Thank you so much Orlando for your nice review ! :)

8/10 Good

Bryan

Stayed 1 night in Oct 2023
Response from Noa on 13 Dec 2023
Hello Bryan, Thank you for your comment. Kind regards, Hotel Gustave's team

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No laundry in the hotel
Stayed 5 nights in Oct 2023
Response from Alexis on 5 Nov 2023
Thank you so much Kim for your nice review ! :) We do have a laundry service, we are sorry if we did not communicate on it.. have a great day ! :)

10/10 Excellent

Valentina Agius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay with an exceptional staff.
Response from Alexis on 5 Nov 2023
Thank you so much Valentina for your nice review ! :)

8/10 Good

Heather A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alexis on 5 Nov 2023
Thank you so much Heather for your nice review ! :)

10/10 Excellent

Brittania

Stayed 1 night in Oct 2023
Response from Alexis on 5 Nov 2023
Thank you so much Brittania for your nice review ! :)

2/10 Terrible

Bao Phuong

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Alexis on 5 Nov 2023
Dear Bao,We are sorry if you do not agree with our cancellation policy, you chose not to stay at our hotel even though you came but you did not want to leave a security deposit as it is written in our reservation policy. Please always read the reservation and cancellation policies when booking at a hotel!Best regards,Alexis

10/10 Excellent

Kamol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay not far from Eiffel Tower good food choices around. Staff was amazing. My room was great. Overall great to stay if your looking
Stayed 1 night in Oct 2023
Response from Alexis on 5 Nov 2023
Thank you so much Kamol for your nice review ! :)