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"As advertised, lovely reception staff. We had a small issue getting in the front door, but one call and an onsite maintenance man was there and fixed it!"

"This hotel has amazing views and excellent service."

"Had a great stay. Staff were all helpful if a bit stretched at times. Breakfast was fantastic. The swimming was lovely on those wet and windy days. We all had a really enjoyable time. "

"Tranquility of location within the city area "

"Very close to the beach with great sea views. Unfortunately the lift was not working and the hotel was waiting to have the lift repaired, the hotel was very apologetic and this was understandably out of their control. "

"The property was great, we had booked a deluxe double room which was on the 2nd floor and had views of the small woodland area. The room was nice sized and very comfortable. We had free access to the Spa, which was alright. Lots of kids in the swimming pool and clear signs on dos and donts for the sauna so people were entering with plastic slippers, walking boots and also bringing plastic water bottles inside - this can definitely improve. Maybe add a separate kids pool area so adults can enjoy the spa and have some clear rules for using sauna. Breakfast was good and the property decor was modern and fresh. The property does NOT have EV chargers so beware. The nearest one at ASDA is very slow and often out of order. For a property this size I would say its worth installing few EV chargers. St Austell lacks good restaurants. Short distance is Charlestown which has some amazing resturants around a beautiful harbour."

"The room was very comfortable and clean and the food was excellent. The only problem during my stay was the breakfast was delayed but it was a system issue and nothing to do with the exceptional staff. Still giving 5 stars overall "

"Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good."

"Lovely views, close to truro Station friendly helpful staff, lovely food"