Search Hotels Near Palo Alto Junior Museum and Zoo, Palo Alto

"Awful staff, especially with some man who is half Asian who claims to be supervisor there!!! He over charged us twice and he could not admit his mistake instead he claimed that is there policy which speaking to other employees that is NOT accurate at all!!!! I’ve stayed there over 6 years on business and after this incident I will no longer stay at this property! Management did nothing to apologize at all either. HORRIBLE F STAFF "

"Poorly maintained. "

"Room was clean. Booked the Premium King room with Lanai. Upon check in we were given a premium room but it did not have a Lanai. When I asked where The Lanai was they said it was the name of the room and if I wanted a patio you have to reserve a room that said Patio. For a Polynesian branded hotel I assumed a Lanai was a patio so just a heads up when booking. Overall the staff were great, the food was decent and it’s a nice hotel. I would stay again and make sure to get a patio because the gardens are beautiful "

"location is great; facilities are great. Staff is not friendly and welcoming; especially during breakfast time. Low in shampoo and conditioner. "

"My stay at this hotel was extremely disappointing and felt both unclean and unsafe. I initially requested a refund during my stay, but was told there was no refund policy, leaving me with no choice but to remain for the night. There were multiple issues throughout my stay. The TV in my first room did not work, and I was moved to another room that was even dirtier than the first. I was then moved back to my original room, where I encountered a bent and broken drain cover that caused me to cut my foot—an obvious safety hazard. The following morning, I again requested a refund and was told I would receive one along with a callback. However, I never received any follow-up. When I reached out again, I was only offered a partial refund of $60, which is unacceptable given the circumstances. Overall, this was a very poor experience. I would strongly recommend staying elsewhere."

"Staff were exceptionally friendly, helpful ans couteous."

"Great location"

"Super convenient location. "

"Very cool and stylish property. I loved the theme throughout the hotel. Furnishings felt like they were in good condition. The bed was very comfortable for a 5 month pregnant guest! The $25 credit for food/drink was very nice and I made use of it. I think the breakfast was better than the lunch/dinner offerings. The coffee in the room could be better. I didn't use it since it was just instant coffee. Great location, friendly staff. Would come again. "