Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Check availability

Reviews of Shadow Mountain Resort

3.5 out of 5
Shadow Mountain Resort
45750 San Luis Rey Ave, Palm Desert, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 383 out of 750 reviews" "
Rating 8 - Good. 234 out of 750 reviews" "
Rating 6 - Okay. 71 out of 750 reviews" "
Rating 4 - Poor. 37 out of 750 reviews" "
Rating 2 - Terrible. 25 out of 750 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tara

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.
Stayed 2 nights in May 2024

4/10 Poor

Suneel

Travelled with family
Disliked: Amenities
Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.
Stayed 5 nights in May 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.
Stayed 4 nights in Mar 2024

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit
Stayed 14 nights in Feb 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Ernest

Loved the tennis opportunities and other amenities.
Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here
Many places in the area that are cleaner, nicer, more comfortable and with much better customer service than this place. Do yourself a favor and don’t stay here.
Stayed 4 nights in Dec 2023

6/10 Okay

Olga

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is not a 4 star resort, but rather a 3 star hotel. Buildings are old. Pool and jacuzzi need resurfacing Kitchen was outdated: old coffee maker, no dishwasher There was a dead bug inside kitchen counter There is no housekeeping service, no hand-soap, body wash, conditioner or body lotion in the bathroom. Bathroom is very small It would be OK for $ 100 per night, but not for $ 180
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Al

Stayed 2 nights in Nov 2023

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is run down: chipped paint, holes in the ceiling tiles, ancient & noisy A/C unit, dated room decor. The towels are rough & of very poor quality. The toiletries provided are embarrassing: bar of soap & shampoo of Motel 6 caliber. The lighting in the parking lot & throughout the exterior of the property is very dim (making it feel unsafe). There are residents who live there. After midnight on the night of my arrival, there were 2 dogs running around the parking lot barking with the owner chasing them. In the middle of the day, there was a different larger dog (pit bull or pit mix-aggressive looking) was sitting on the grass near the pool-not on a leash & not restrained. The front desk closes I at some point at night, so security personnel checked me in. I interacted with one staff member over the phone & 2 in person-they were all very friendly & helpful. The pictures & description for this "resort" are not consistent with what I experienced during my stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Margaret

Stayed 4 nights in Oct 2023

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort was nice and in a gated community which made it safer.
Stayed 4 nights in Oct 2023

10/10 Excellent

Dennis

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
Musty
Room was musty and the bed was very uncomfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Great place
Stayed 2 nights in Sep 2023

8/10 Good

Tim

Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it’s perfect for a mini vacation with family or friends! The rooms are very spacious and you can cook your own foods if you choose to. The pool is huge and it’s nice that you have the poolside bar. We enjoyed our stay and will definitely be coming back!
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location
It was a great location and beautiful Villa but needed work. The property needs a facelift and the pool replastering. It is an amazing pool with lots of history and Philip who checked us in was lovely and so knowledgeable. Overall a good stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Abel

Stayed 4 nights in Jul 2023

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities
🙌
Stayed 2 nights in Jul 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
Came for my fiancés birthday trip and we were very pleased with our stay. The studio room was super nice, clean, comfortable and was conveniently located next to the pool and fitness room. We had our own private patio which was really nice as well. The only downfall for us was there wasn’t anything on site (bar, restaurant, cafe…) so we had to find other places nearby. I feel like we didn’t really get to enjoy the full services this resort had to offer but we still made the best of it and would definitely come back again in the future.
Stayed 2 nights in Jul 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was top notch, they were very accommodating. The room was well stocked and clean. The only issues I had were (1) pool-side service although advertised as open Fri-Sun, was not open on Saturday, and (2) Saturday night very loud (unsupervised teens) were allowed to play inappropriate music right outside our room. I wanted to use the pool in the evening, but was unable to due to this.
Stayed 3 nights in Jul 2023

10/10 Excellent

norberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well worth the stay. I will come back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying here!
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023

10/10 Excellent

Elsa

Stayed 3 nights in Jun 2023

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and tennis courts. Property dated, but kept up well.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rafik

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the room. I had a great Mother’s Day with my daughter. Plenty of room at pool, front desk staff extremely pleasant, it was not crowded which I really enjoyed!
Stayed 2 nights in May 2023

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for two couples
Great place. We we're two couples and the set up was perfect. @ bedrooms, 2 king beds, 2 private bath rooms. Very nice
Stayed 2 nights in May 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the weekend! Wish I e could’ve stayed there longer.
Stayed 3 nights in Apr 2023

10/10 Excellent

Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Lots of stuff to do in the area, coffee shops are amazing. Would come back to this property again.
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Joni

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bistro nice when open, which wasn't often. Room not anything as shown on website Bed in living room, no dressers for clothes. Cheapest utensils, dark as a cave, furniture with stains, tiniest soap I've ever seen. This was a splurge at $350 a night for our 31st anniversary. Worst place we ever stayed.
Stayed 4 nights in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Our unit could use an upgrade, but they made the most of what was there. Very clean, spacious, quiet, and convenient amenities.
Stayed 4 nights in Mar 2023

10/10 Excellent

marla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a fun place!
Great resort and super fun. The grounds are beautiful and perfect location
Stayed 5 nights in Mar 2023

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Andrew

Travelled with family
Liked: Staff & service, property conditions & facilities
If you are a tennis player, you cannot ask for a better place to stay. Amazing courts and pro-staff. Tons of options for all levels. Walking distance to great shops and food in Palm Desert. The unit we stayed in was acceptable, but did not exceed expectations as it was bare bones (bad kitchen equipment). There was no after hour support for any issues, which was not great either. But, we liked it enough for the key items that we would stay again.
Stayed 7 nights in Feb 2023

10/10 Excellent

Mark, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , large rooms , clean and well kept property
Stayed 2 nights in Feb 2023

4/10 Poor

terry

Travelled with family
Liked: Amenities, property conditions & facilities
The photos of the property are very misleading!! The rooms look updated and nice, but my room was an old run down room! Not even close to what is on the Expedia website! Which is the same thing as their website! Very disappointed!! To be fair, if you play tennis, nice set of courts, good lighting for them as well. Pool and chairs look nice. Seems like they need a better pool man!! Built up calcium, and some algae! Minimal, but there!! Sad!!
Stayed 2 nights in Feb 2023

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old out dated. No gym
Stayed 2 nights in Jan 2023