Search Beach Resorts & Hotels in Palm Beach

"Terrible customer service. Chaotic vibe"

"Excellent customer service "

"Yes"

"The food was outstanding!"

"Dedicated staff"

"Beautiful room with ocean side view. Swim up bar was always a good time. Food was always good. Never had to really leave the property to have a good time."

"We could see the ocean from our room. The hotel was clean, rooms well stocked, food was amazing, beach was beautiful, the staff and security were all so kind and always smiling. "

"Did not feel like a Ritz Service was ok but did not go out of way like they have at other locations "

"Booked an oceanfront rooms with two beds as we were having a guys trip. The hotel tried putting us in rooms with only one bed and no privacy for the bathroom. When we brought the issue up to the front desk management they lied to us originally stating that they had no double bed rooms for oceanfront and blamed Expedia for the mix up. They then downgraded our rooms to oceanview with no compensation. Later they told us that the rooms that we had reservations for were booked by others until the next day and finally moved two sets of people in our group up to the rooms that were originally booked (mind you, we all booked over 6 months in advance). On checking out, we did hear other vacationers had the same issues as us. The rooms were not consistent between us as some had amenities that the others didn’t. The gym is disgusting and dangerous, the machines for weight lifting will leave stains on your hands that takes a bit of time to scrub clean. The equipment also shows signs of lack of maintenance as one bike sounded like the tread was off and making additional thumping sounds when a person was using it. The cables on the standing weight machines also needs to be corrected and tightened. As for the pools, we found at least the pool that was connected to the bar had plants growing out of the drain on the bottom of the pool. The restaurants/bars were great and the people staffing those areas were very friendly and knowledgeable, going above and beyond."