Ōwakudani

Unclear policies until check in. website did not state you could not use public bathing or fitness suite if you have tattoos we was presented with this policy by the hotel at check in. booking platform could not help to resolve this issue and cushomer service has also been poor with multiple emails a day from differrent people. Tired looking hotel for the price with lots of people who were not guests coming/going to the hotel to visit men. Would not recommend staying here.

A very nice hotel in good location very helpful staff. However the experience was soured by the very large and a bit noisy at night building site right next to the hotel. Request a room on the opposite side and the stay would be better.