Full-sized fridge, microwave, stovetop, dishwasher

Reviews of Residence Inn by Marriott Orlando Lake Buena Vista

3 out of 5
Residence Inn by Marriott Orlando Lake Buena Vista
11450 Marbella Palm Ct, Orlando, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 148 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 83 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Karlmae

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It was fine. Building was old. Carpet smelled like feet/pee when we first came in the room
Stayed 1 night in May 2024

10/10 Excellent

Eugene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The place was nice, but when it came time to use the sleep sofa bed, the big dresser was in the way and was too heavy to move so the extra person slept on a very uncomfortable couch Also did not come with a hair dryer. A little disappointed. Breakfast was good
Stayed 1 night in May 2024
Response from Anthony on 23 May 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Excellent

sachira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for Families
Stayed 4 nights in May 2024
Response from Anthony on 19 May 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Excellent

doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, with full kitchen if you need. Nice pool area. Good breakfast. Would stay here again.
Stayed 1 night in May 2024
Response from Anthony on 19 May 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okay

Karina

Travelled with family
Disliked: Cleanliness
The carpet in the room was so dirty, we need asked for housekeeping services other wise you room wouldn’t get clean, the transportation to the parks is a joke, we ended up calling a Uber because They didn't give us instructions on how to return. The location is good if you want visit Disney and universal
Stayed 4 nights in May 2024
Response from Anthony on 15 May 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay.

2/10 Terrible

Giuseppe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Needs updating front desk rude no housekeeping barely breakfast needs improvement only plus is manager Roy great guy tries to help you out
Stayed 11 nights in Apr 2024
Response from Anthony on 15 May 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay.

10/10 Excellent

Carrie L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property had what I needed! Only issue was having to pay to park on the property! That was a surprise and it was quite a lot!
Stayed 5 nights in May 2024
Response from Front Desk on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Really attentive and listening to the needs and unforeseen issues. Very pleased with our stay there.
Stayed 3 nights in May 2024
Response from Front Desk on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Anthony on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ANURAG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from Anthony on 9 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rodrigo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 2 nights in May 2024
Response from Front Desk on 8 May 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property.

10/10 Excellent

Walter, Delray Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a good area. The breakfast is good.
Stayed 3 nights in Apr 2024
Response from Front Desk on 8 May 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We cannot wait to welcome you home again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rabia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before. I like that there are many restaurants around and a shopping center near by. Paying for parking this time way a bit different. We had to go on an app to pay for parking. I did not like that, it can be a bit of traffic noise depending on you room. I wished the pool closed at 10 pm instead of 9pm. Overall the room was clean and staff members were friendly.
Stayed 2 nights in Apr 2024
Response from Anthony on 29 Apr 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okay

Keith

Disliked: Cleanliness, property conditions & facilities
Stayed 17 nights in Apr 2024
Response from Anthony on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never stayed at a property like this. This was amazing. You could not hear anybody outside the hotel room. The pool was awesome. The room was great. The breakfast was good too. Everything was amazing. I won’t be staying there again if I am ever down in Florida.
Stayed 6 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

8/10 Good

Joey-Ann

Travelled with family
Liked: Staff & service
The property is definitely due for some updating however overall staff was friendly responded to any requests. Rooms are big and reasonably priced. Small hotel so not packed with people. Loved the pool and court yard. Breakfast was good. Great staff
Stayed 6 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
, I would like to thank you for such glowing remarks about our dedicated staff. We all take the hospitality and warmth we provide very seriously! It is truly wonderful to hear you share your appreciation. We always strive to have a positive influence on your time with us. Our team is truly the best! We would relish the opportunity to have you visit again.

8/10 Good

Kristin Hannum

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Pool is only open from 9-9pm which after spending the day at the parks is not convenient. Each day we returned the pool was closing and our family didn’t get to swim which was a key point in choosing this hotel. Also the suites need to be repaired and updated. The drawer fronts and door knobs were all falling off in our suite. My son was cut in the exposed screws. I notified the front desk and asked to have them repaired but they weren’t.
Stayed 4 nights in Apr 2024
Response from Anthony on 18 Apr 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Thank you for sending us your feedback!

10/10 Excellent

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised by how decent this place was for the price. I stayed there last minute before going to my Disney resort but it could have been better to just stay there the whole week.
Stayed 1 night in Apr 2024
Response from Anthony on 11 Apr 2024
Dear Chad, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Pure room with kitchen and king bed which felt fresh and spacious. Paying extra to park and late checkout was very worth it. No noise issues despite being right next to the elevator. Staff are very kind as well
Stayed 1 night in Apr 2024
Response from Anthony on 11 Apr 2024
Dear Adrian, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

6/10 Okay

Angelica

Stayed 3 nights in Apr 2024
Response from Anthony on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this hotel and the breakfast was very good everyday we stay there and my daugther really enjoyed the pool. Yes we will be coming back.
Stayed 3 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for sending us your feedback and we look forward to seeing you again soon on your next visit to Orlando.

4/10 Poor

Carlos

Travelled with family
Disliked: Cleanliness, amenities
Nothing
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for sending us your feedback!

6/10 Okay

Nancy

Travelled with family
Disliked: Amenities, property conditions & facilities
The interior of this hotel has seen better days with one of the only positive aspects being the outdoor pool area. We had to go down to the front desk at 11:30 pm due to noise from the room above, it did not seem like they had any soundproofing. Many other hotel choices in the area, would recommend skipping this one.
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for giving us your feedback of your recent stay at our property. We are sorry to hear that you had an unpleasant experience during your stay with us. It is our priority to accommodate our guests as much as possible. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okay

Diamond

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location and decent free breakfast. But $225 plus a nightly $27 parking fee when the basic expectations are not up to par is disappointing. If you’re looking for the bang for your buck, seek other options.
Stayed 4 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for providing such valuable feedback about your recent stay with us. Your opinions and feedback are important to our success. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property.

6/10 Okay

Yolanda, Newport

Disliked: Cleanliness
Bathroom was dirty
Stayed 5 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for sending us your feedback!

6/10 Okay

Christian A

Stayed 4 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for sending us your feedback!

6/10 Okay

Sara, Kentwood

Stayed 2 nights in Mar 2024
Response from Front desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Raymond

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service
Overcharged upon checkout for drinks purchased. Hotel has huge charge of $26/day for parking not stated in the clear when booking.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Raymond,Thank you for sharing your experience with us. We're disappointed to learn about your concerns regarding charges. Transparency is a priority for us, and on the third-party site you used to book your stay, we do have information regarding parking listed under Property Amenities. If you would also like us to look into the drink charges, please reach out to us offline, and we will be happy to research the matter. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Kelly

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for sending us your feedback!

2/10 Terrible

chaitanya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, $26 per night parking. Very old dated property, musty smell in hallways, rooms. TVs are from 90s and the one in living room doesn’t work. The young lady and guy in morning shift and do NOT acknowledge when you go to talk (they basically glance and ignore) Overall a third rate hotel (also if you are a bonvoy gold, they don’t honor free upgrade as they claim always full!)
Stayed 7 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Chaitanya,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is essential, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you'll give us another chance to change your perceptions next time you're in Orlando.

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 1 night in Mar 2024
Response from anthony on 23 Mar 2024
Dear Darryl, Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

6/10 Okay

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities
Suite for 6 people has dishes for 4 people, suite are very small, no soap at sink, towels for 4.
Stayed 1 night in Mar 2024
Response from Anthony on 18 Mar 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

8/10 Good

Lovelien Anything

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our rooms,
Stayed 1 night in Mar 2024
Response from Anthony on 18 Mar 2024
Thank you for sending us feedback!

8/10 Good

Belinda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was good, only the room cleanliness needs improvement, specially the bathroom's.
Stayed 6 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Belinda,We're so happy to know that you had a great time with us overall! Your feedback regarding the cleanliness of our accommodations will be discussed internally and we'll make improvements where necessary. Please consider joining us again soon!

10/10 Excellent

Melody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, the suit was perfect and clean, breakfast was also good
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Melody,Thank you so much for choosing to stay with us at Residence Inn Orlando Lake Buena Vista. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations and delicious breakfast were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Carlee

👍
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Carlee, It was a delight to welcome you to Residence Inn Orlando Lake Buena Vista during your recent visit. We're glad to know that you had an overall enjoyable experience. Thank you for your five-star review, and we look forward to welcoming you back again soon!

4/10 Poor

Larry

Travelled with family
Surcharge for parking 30 a day
Stayed 3 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Larry,Thanks so much for your feedback. We're sorry to hear about your disappointment with our parking fees. While we kindly assure you these fees are in line with our market, we're grateful for your comments. It would be an honor to host you again anytime.

10/10 Excellent

Indhira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, near to everything. The rooms were nice.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Indhira,Thank you for taking the time to leave us a review. We are thrilled to know you enjoyed your stay with us. We hope to see you again soon at Residence Inn Orlando Lake Buena Vista.

10/10 Excellent

SARINA, WATER MILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on 14 Mar 2024
Thank you for sending us feedback!

10/10 Excellent

Georgina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it, got the room with two queens and a sofa/bed(very thin mattress ). Room was clean, plenty of room, enough parking(extra fee), and a safe area. Kids liked the pool at the end of Feb. I was there for 5 nights, breakfast was boring, eggs with pork sausage or Canadian turkey, of course Mickey waffles, cereal. The laundry room definitely needs improvement, appliances do not work, very inconvenient. The front receptionist were friendly and very useful. Room service was great, it gets clean every two days. Got my theme parks tickets from there as well. Shuttle to parks were easier.
Stayed 4 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Georgina,We're only happy when you are! Thank you very much for highlighting everything you enjoyed about your time at Residence Inn Orlando Lake Buena Vista. We also appreciate you noting some areas of opportunity so we can continue to get even better. We can't wait to welcome you back!

4/10 Poor

Lizabeth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty, the bathroom and kitchen floors.
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Lizabeth,Thank you for taking a moment to share your thoughts with us, we appreciate your recent feedback on our property. It saddens us to hear that we were not able to meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. We will discuss your critiques with our housekeeping staff to ensure that your experience does not occur again. We hope you will consider staying with us again as we know we can provide you with the stay you expect and deserve.

6/10 Okay

monica

Travelled with family
Liked: Staff & service, property conditions & facilities
Everytime I visit Orlando, me and my family stay in this hotel. We really love the location, and until this time we have had an exceptional experience. However this time, first of all, the day after we arrived, our room wasn’t cleaned at all, then the day after that the cleaning lady was RUDE, she practically threw us out of the room because it was time to do room service, then when we got back she literally left me 2 dirty towels placed as if they where clean, and barely put anything in its place. The breakfast choice seemed more limited and then your parking fees, OVER THE TOP EXPENSIVE. Other than that, the reception staff was really nice.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Monica,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret your disappointment with your most recent experience. Your feedback will be shared with our team to ensure our high standards of cleanliness and hospitality are being met. Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. It was a pleasure having you here, and we hope to welcome you back in the future for the seamless experience you expect and deserve.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite, family friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Georgina,Thank you for the perfect rating. Our team will be delighted that you appreciated our high standards of cleanliness, quietness, and family-friendly environment. It was a pleasure to have you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Romina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2024
Response from Amanda on 14 Mar 2024
Thank you for sending us feedback!

8/10 Good

Michael

Travelled with family
Liked: Staff & service, room comfort
Good but needs work.
Hotel was easy to find and check in was a breeze. They charge $26 just to park even with a hotel reservation which is disappointing but not a deal breaker. Room was very nice and beds were great. Bathroom tile in shower was broken and in disrepair. No hot water in double bed bathroom and very low pressure in other bathroom. Overall good but needs work
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Michael, it's uplifting to know you found the check-in process at Residence Inn Orlando Lake Buena Vista smooth and appreciated our comfortable rooms and beds. However, we apologize for any inconvenience you may have faced with regards to the parking fee and bathroom issues you highlighted. Be assured we're continuously striving to enhance our services. Looking forward to making your next stay with us more fulfilling.

6/10 Okay

luisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Luisa, thank you for taking the time to rate your stay. We understand that each guest's experience is unique and we're continually striving to enhance our offerings. We hope to have the chance to welcome you back.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 19 Feb 2024
Elena, thank you for your five-star Expedia review. We're delighted to hear that you enjoyed your stay at Residence Inn Orlando Lake Buena Vista. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Dana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Happy with this facility! The only complaint is that my husband and daughter got stuck between a hotel door and pool gate. His key would not work on the door and the pool gate was locked. Thankfully he had his phone and was able to call the front desk. After 15 minutes of waiting for someone to rescue them, he called again and asked why no one had come. Staff said they were trying to locate the pool gate key. Staff could have let them back into the hotel…. Odd. Finally a concerned patron saw them stranded and came out to let them in.
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Dana, it's wonderful to hear that you were generally pleased with your stay at Residence Inn Orlando Lake Buena Vista. However, it is unfortunate to learn about the unexpected mishap with the door and pool gate situation. Ensuring the accessibility of our facilities is a priority, and our team members are usually swift to assist in such situations. Your patience during this incident is greatly appreciated and we sincerely apologize for any inconvenience experienced. Rest assured, we're taking your feedback on board to enhance our services. We look forward to welcoming you back for a seamless experience next time.