Search Hotels in Sunset Heights, Orem

"The room was nice and comfortable "

"I recently stayed at the Draper location and was expecting a smooth experience based on positive reviews. I completed mobile check-in ahead of time, hoping to go straight to my room after a long day. Upon arrival, the kiosk said it was out of key cards and directed me to the front desk—which was unattended. Another couple had already been waiting about 15 minutes and said no one was answering the hotel phone. I used the courtesy phone multiple times with no answer, even though I could hear it ringing inside. I called the company’s 800 number, but the reservations agent was unhelpful and insisted I hadn’t let the phone ring long enough. About five minutes later, an employee finally showed up and immediately barked, “PROOF OF ID AND CREDIT CARD.” The next day, the rear entrance card reader showed green but wouldn’t unlock the door. After reloading my belongings and going to the front, I mentioned it to the desk, and was told, “It must be broke again.” The room itself was clean and the bed acceptable, but the seating was very uncomfortable. Overall, between the poor service and access issues, I’d suggest looking elsewhere unless you just need a place to crash for a night."

"Convenient location for our activities "

"The room could have been cleaner but other than that it was great!"

"The staff was super friendly. The parking was simple and convenient. I brought my dog, and we were able to come and go as we pleased out the side door with our car parked right there. We didn't bother anyone, and nobody bothered us. The suite style rooms were very nice and helpful. The one thing I would have liked was a small coffeepot in the room, but overall great place to stay, convenient location for our cross-country trip, and very comfortable room."

"Everything was great. Accept the parking accommodations for larger vehicles/with trailers is non existent and the privacy curtains are a joke. I had curtains inside the room, but they didn't actually cover the windows,They were purely decorative, and the sheer curtains that do cover the windows are not as opaque as people think."

"Property is appealing, welcoming lobby with games, billiards, comfy seating. The television in one of our rooms would not connect to internet for streaming and even live television wasn't available. When the front desk was notified, they said they couldn't help and brushed me away. My mother was in the same room and approached the desk after me and was told the same, asked for management and eventually a front desk staff came to the room with the maintenance person on the phone and tried several times to connect. They did get live tv to work but internet streaming never was available. It worked fine in our 2nd room across the hall. Breakfast options were very limited and extremely crowded."

"Nice and clean. Got in very late so there was minimal interaction with staff. Stay was restful. Would definitely stay there again "

"Room was clean, staff was friendly and efficient."