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"firstly I would like to say that when I saw a mixed postive and negative reviews about this hotel I was skeptic but I thought I will give it the benefit of doubt and can say that our stay overall was really good apart from a few small thing's. Hamid - very helpful and resourceful, he was always ready to answer any questions I had. I could sense that he genuinely wanted us to have a pleasant stay. Hotel room: Reasonably good not as exaggerated as most of the negative comments we had nice balcony view of the pools/mountains, the showers were great! side note: The cleaners were constantly keeping the rooms spotless and was always being very nice to my daughter. if I was to nitpick on the rooms it would be that they do need a little bit of an upgrade as the walls did have some wear and tear but that wouldn't stop me from revisiting. The food: typical hotel food, variety options , many desserts, coffe/tea available. most of the caterers were really friendly and diligent to help guests except one or two occasions when it came towards the end of a breakfast/lunch/dinner the 1 or 2 individuals were almost rushing for us to leave. While I understand that they are allocated times for the food, please understand that some of us have sick and stubborn children that did not sleep all night. the swimming pool was a little cold but okay to use however the jaccuzi barely had any strength left. will likely revisit again, thanks for all your hospitality!"