Search Hotels with Laundry Service in Old Town Lucerne

"Nice looking hotel when we drove in, but… When we checked in and asked for the table for dinner there was no availability in any of the restaurants. So we had to go and eat outside of the hotel. We were only given one room key which made it difficult as it authorised the lift and the electric in the room. So we had to be inseparable ;) When my partner came down to the pool area he was aggressively asked directly: "What's your name!? What's your room number?" without any politeness or respect. It was a bit rude ... The shower in the room smelled of sewage almost made us feel sick. We asked to get two bicycles for a few hours in the morning. It was mentioned that they may be complimentary but we were charged 80 CHF. And also this is one of the few expensive hotels where they will charge you 55 CHF for parking for the night. And all of this for almost 1k per night. We stayed in lots of nice hotels over the years and you wouldn't expect these sort of issues. So quite disappointed after all and definitely wouldn't go back there or recommend it. BTW we don't normally complain about the hotels. But this one deserves an honest review. "

"We lived our hotel. It was right on the river and ready access to everything. The food was excellent. "

"This is an upscale hotel in an excellent location in the beautiful city Lucerne. The staff and service are excellent and the food at the restaurant at the hotel was superb!"

"The location is excellent. We walked to the lion monument and to the lake. There were plenty of restaurants and shopping. The room was spacious and because it was on the 5th floor, the views were spectacular."

"Great property with a really convenient location. Just steps away from Chapel Bridge and also very close to the train station. The front desk staff were very friendly and even helped us booking our tickets for Mt. Pilatus. "

"Service was great, comfortable and clean, included breakfast was fantastic with free cappuccino and prosecco, eggs and croissants etc"

"Excellent facility and staff. Room was spotless. Check in staff were very helpful- arranged for us to occupy room before noon! Restaurant is ok, although very long wait for food. "

"Great location just one street back from the lake front. A good price for the area. Rooms were a good size. Only a short walk to the train station. Breakfast had enough options to find something we liked. I would return to this hotel if back in the area."

"Excellent location, close to train station. "