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"Helpful staff"

"The staff was very welcoming and friendly! They did a great job helping a foreign traveler. The amenities were great - I appreciated they let you choose what you needed rather than overstock a room. The room was clean and cozy. The most amazing part was the onsite onsen. So relaxing and perfect after several days of traveling. "

"Great place with excellent view of Mount fuji"

"The room was clean, and front desk staff was extremely friendly. The only minus was the breakfast staff that said in a tone that was pushy and said they were closing soon . I replied there is still 30 minutes left before the end of ‘breakfast’ and that is plenty of time. ( it was a continental breakfast, breads and drinks only, self serve)."

"Clean and a ton of amenities "

"Wonderful hotel and very close to the main shopping district, Osaka castle and the main station in Shizuoka. Great rooms and comfy beds. Very quiet despite the lively surroundings "

"Every thing is good"

"By far the most serene and peaceful experience of my life. I can’t overstate how accommodating the staff is. Our room was upgraded and we had a corner suite of 3 large rooms overlooking the mountains and the river. I was astonished how luxurious the rooms and food are. Each night we had an 8 course meal, each morning a huge breakfast. Honestly, it was too much food - that’s the only complaint I have! I felt terrible wasting even a bite of the exquisite, carefully prepared gourmet food. I will be back to recharge and unwind in the hot springs. This was the highlight of our first 2 week vacation in Japan. I can’t get over how heavenly the property is. And it’s immaculately maintained. Such careful attention from the staff. What a gem. I feel so lucky to have experienced this magical place. "

"Staff service was good"