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"Delicious breakfast and helpful front desk staff and driver to and from train station "

"We had a wonderful experience at the hotel. It’s conveniently located to the rail station and also had shuttle service if needed. The room was spacious and we had a great view. They had a nice afternoon coffee/tea time and a breakfast. Conveniently located to the dining and shopping area. I would recommend this hotel to friends and family. "

"The staff were amazing - super friendly and super helpful. The woman who checked us in (I am sorry I don’t remember her name) provided lots of useful information and helped us to plan a perfect day in the mountains. Everything in the hotel is super cute (heart themed) and the breakfast was great. We could not have been happier with our stay."

"Fantastic hotel. Spa and pool are fabulous. Somewhat confusing on restaurants because there are 2 hotels. Great staff. "

"Fantastic room , great view of matterhorn. Clean hotel. Wonderful outdoor pool. Great staff"

"This hotel was excellent in every way. The amenities were first class. Nothing was left to chance. Staff friendly and helpful. Wonderful breakfast. Comfortable rooms. "

"Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama"

"Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff. "

"Great place and service"