Search Wedding Hotels in Nuevo Mazatlan

"We had a wonderful stay overall and truly enjoyed all 7 days. That said, I’ll highlight a few things others may want to consider. This review is for a connecting room booking (2nd and 7th floors). At check-in, despite paying extra for an ocean-view connecting room (needed for young children), we were told none were available. There was little effort to resolve this until I advocated for a solution. We stayed one night in a 2nd-floor connecting room (no ocean view) and then moved to the 7th floor. It worked, but was inconvenient, and no compensation was offered. The rooms are dated and not what I would expect of a 4-star property. Beds smelled musty, extra blankets appeared unwashed, and we had issues with a clogged toilet and a slow-draining sink. The pillows were very uncomfortable, so we improvised. Connecting rooms are at the ends of the building, which offers great views but comes with constant fan noise. Pools and waterslides were fun, though the slides are quite rough—many guests mentioned minor injuries. Don’t leave towels unattended; ours was taken and replacement fees apply. Food was good but repetitive. The reservation app is difficult—lining up early worked best. Staff were excellent and kept everything very clean. The beach is beautiful for sunsets but not swimmable beyond knee depth. Overall, a fun stay with great staff, but some service and maintenance gaps."

"We understand is beach front hotel but have a roof open party nobody in the hotel can sleep or relax. "

"Everything was perfect. Relaxing atmosphere with live entertainment in the afternoon. The breakfast buffet had plenty of options. The evening buffet had a different theme every night. For those who play it safe with food options they also offered pizza, chicken nuggets, hot dogs, and french fries. The snack bars had plenty of options from hamburgers, fries, nachos, fried rice, chicken and shrimp chow mein, and sushi. The servers were wonderful. Everyone was friendly and wanted to make sure you were taken care of. Rooms were cleaned and re-stocked daily. The only issue (and it wasn't terrible after being in the sun all day) the water for showering didn't get very warm. "

"Yes"

"Very nice location"

"Great location and great staff "

"cx"

"They do not respect the reservation, a horrible place"