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Phoenix Inn Resort

Photo gallery for Phoenix Inn Resort

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Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Desk, blackout curtains, iron/ironing board, free WiFi

Overview of Phoenix Inn Resort

Phoenix Inn Resort

3.0 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
307 Main St, North Creek, NY, 12853

Explore the area

  • Popular LocationSkibowl Glades10 min walk
  • Popular LocationLittle Gore Glades10 min walk
  • Popular LocationNorth Creek Ski Bowl Town Park17 min walk

Choose dates to view prices

About this area

North Creek

Located in North Creek, Phoenix Inn Resort is in the mountains and in a state park. The area's natural beauty can be seen at North Creek Ski Bowl Town Park and Thirteenth Lake, while Revolution Rail Co. and Garnet Hill Lodge and Ski Resort are popular local attractions. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and horse riding nearby.

What's nearby

  • North Creek Depot Museum - 1 min walk
  • Revolution Rail Co. - 1 min walk
  • Skibowl Glades - 10 min walk
  • Little Gore Glades - 10 min walk
  • North Creek Ski Bowl Town Park - 17 min walk

About this property

Phoenix Inn Resort

3-star spa hotel near Revolution Rail Co.
This smoke-free hotel features 2 restaurants, a 24-hour health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a sauna, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Phoenix Inn Resort offers 30 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 42-inch Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers. This North Creek hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour health club, a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Ski shuttle nearby

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Bike tour information
  • Bike parking
  • Bike storage
  • Private picnics
  • Sauna
  • Seasonal outdoor pool
  • Spa services
  • Tennis

Family friendly

  • High chair
  • Mini-fridge
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • Front desk (limited hours)
  • Housekeeping (on request)
  • Ski storage
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 3

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Mini fridge

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 77 lbs/35 kg)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Gala Dinner on 31 October per adult: USD 2
  • Gala Dinner on 31 October per child: USD 1 (up to 12 years old)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 35 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit

We should mention

The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Phoenix Inn Resort Hotel
Phoenix Inn Resort North Creek
Phoenix Inn Resort Hotel North Creek

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 21 out of 60 reviews
5 - Excellent 35%
Rating 4 - Good. 23 out of 60 reviews
4 - Good 38%
Rating 3 - Okay. 6 out of 60 reviews
3 - Okay 10%
Rating 2 - Poor. 6 out of 60 reviews
2 - Poor 10%
Rating 1 - Terrible. 4 out of 60 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.8/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place, staff was very polite and helpful
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest people and excellent service! Will be back again!
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Three issues stand out in my mind. (1) When checking in, the employee was on speaker phone with the electric company and then subsequently told me that they got charged 3x more for electricity this month - I went there to get some R&R, so I really didn't care about their problems. I found it unprofessional. (2) I tried to take a relaxing bath, but it ran out of hot water. (3) I had hoped to ask an employee about the local area, and specifically if there were any spas/places to get massages. There was nobody working the front desk, and instead the employee was doubling as a bartender at the restaurant. When we asked, she didn't give us too much information and was preoccupied with making drinks. I did not find that particularly hospitable. Other than that the place was fine.
Stayed 2 nights in Mar 2022

5/5 Excellent

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Dirty clothes left in room
Stayed 3 nights in Mar 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022