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"Family friendly! Room was clean and staff was very nice and attentive. Bartenders have a good vibe. "

"The property was nice, all be it the other half of the hotel was closed because a recent hurricane. Only 3 restaurants were available and all needed "

"When I arrived the system was down therefore the room keys did not work and the staff had to let the visitors in and out of the rooms. I was given a room that was dirty. My phone broke the same day of arrival and I was unable to make reservations for the restaurants on the resort in which was very upsetting because I wanted to do something special for My Son’s Birthday! The staff would not make an exception! MOST of the female staff workers inside of the restaurants were very rude and made me uncomfortable to even want to ask for anything. I thought my reservation included the Beach view and a tub. I could hardly see the beach from my side and was given a shower only with 2 small children. The food selection was not that great. Overall, I would give this stay a 4/10!"

"Perfect everything just perfect did not want to leave staffs are so nice ❤️❤️❤️❤️❤️"

"Clean spacious room. Lovely view. Wonderful staff. Delicious food. Very large and beautiful outdoor pool. The biggest I’ve ever seen. There’s room for everyone in there. As wet as ample seating and tanning areas. Love the convenience shop in the main lobby building. "

"Regarding the room cleaning it's too slow, that should take a few hours and the cleaning staff should be more professional. I ask for napkin/"

"I am giving this stay two stars only because of a few positive interactions with specific staff members; otherwise, the management and operational failures would warrant a lower rating. This is an outdated property that suffers from a severe lack of leadership and efficiency. The Check-In & Lobby Experience The "service" model here is baffling. Every guest is attended by two staff members simultaneously, yet this does not make the process faster or smoother. In fact, checking in was significantly delayed. The lobby is filled with staff roaming around, seemingly with the sole intention of ignoring customers. Room Quality & Service • Missing Essentials: Basic items like washcloths and hand towels are apparently not part of the regular room setup. We had to call multiple times just to get these delivered. • Communication Breakdown: Obtaining a simple active folio or getting a clear answer on where resort credits could be used felt like a mission rather than a basic request. The Checkout Disaster Checkout took a grueling 45 minutes. There was only one person working the front desk while five concierge staff congregated in the lobby nearby; not a single one was willing to step in or assist their colleague. Furthermore, the staff gave us a very hard time regarding our prepaid Expedia transportation, repeatedly attempting to double-charge us despite proof of payment. Dining & Location • The Highlights: The Momo restaurant and Bakery staff are easily the best teams on-site. Their har"

"Break was good "

"Easy access to pool and beach at the same time. Great staff and very clean rooms. Specialty restaurants and buffet breakfast were awesome!"