North Coast Trip

Need more rum and juice inside of the room

The hotel is beautiful, new, clean and the staff including the entertainment crew was great. The food was excellent. The buffet was amazing and the restaurants were very good. We took professional pictures and she did an amazing job for my daughters quinceañera.

I really enjoyed the service and the food

The entertainment alone is what makes Riu. Some of the staff was friendly. The beach and water were filled with debris. The kitchen needs to do a better job covering the food from flies. Krystal out of the four restaurants was the best. The rooms were ok, however Housekeeping came at least three times everyday without a request which wasnt needed. The staff didnt follow the instructions of the signs pri ided.

My recent stay at this hotel was far from enjoyable. The female staff members were extremely rude, dismissive, and unprofessional — constant eye-rolling, lack of courtesy, and an overall negative attitude. It’s unfortunate because the male staff were the complete opposite: respectful, polite, and genuinely helpful throughout my stay. The room was not properly cleaned upon arrival — it smelled unpleasant, the tub was dirty, and there were no bathrobes provided as advertised. I expected much better for the price and rating. To make matters worse, the beach dinner was canceled without proper communication, and the limited dining options left very few choices for guests. Overall, this was not the relaxing experience I was hoping for. Management truly needs to address the attitude of certain staff members and improve cleanliness standards.