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"Good"

"The room was magnificent! It was huge with great view of the mountains! Heater worked wonderful! It was freezing outside so a good heater was super good for the night! It was a Japanese style room, tatami floors and beds AND they had extra beds to make it more comfy! Would stay here again!!! "

"Room is nice and spacious, everywhere is clean, very comfortable Osen area is a bit small, peak hour maybe crowded. Buffet breakfast and dinner are delicious "

"Great amenities "

"Room was tatami, very traditional. My spouse loved sleeping on the tatami mats and she especially loved the yukkata and the onsen. The buffet dinner and breakfast were the best ever!"

"One of the best experience I've had with Onsen resort. "

"The property required us to contact them in advance if arriving after 6 pm. We called several times and got no answer, left messages for the to call back (in Japanese) and received no return calls. Due to their remote location we had to book another hotel in Nikko to ensure we had a place to stay. The hotel refused to refund our money. Terrible customer service. We would recommend avoiding this property at all costs!"

"Outstanding, beautiful resort to relax and unwind. This place is perfection. I had the room with a private bath that overlooked the garden. So beautiful and serene. The curated kaiseki meal and breakfast were incredibly delicious. Highly recommend this resort, will be back again! "

"Good place!"