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"Clean room, very courteous and attentive staff, excellent location."

"A great choice of hotel in Otaru. Great location, right on the main tourist street in the town. Excellent modern property with a cultural and historical twist. Very good breakfast with both Japanese and western options. I highly recommend this property and would stay here again if visiting Otaru again."

"Staff spoke fluent English "

"The hotel is conveniently located in the hotel alley. Central location to many nice sightseeing spots. The diner meal is really awesome. Many bath locations with the ajoined sister hotel next to it. Highly recommended. "

"The staff was very attentive and thoughtful. The spa was incredible, I had the best massage I’ve ever experienced. The grounds were beautiful, the facility is clean, gorgeous and well designed. The onsen was great too."

"This chain always has best locations.. all the hotel amenities.. the ONSEN are the best.. with ice cream massage chairs etc"

"Yes, room was clean, and amenities like shampoo, towels was adequate."

"Spacious room with good amenities. Kitchen, washing machine, public bath, free parking all are awesome. A little bit from the center, but no problem if having a car"

"The facilities are great and new. "