- Disliked: Property conditions & facilities
Unsatisfied for cost paid.
Recently stayed at Soma Palmshore, Light house Road, Trivandrum from 23 Dec 2019 to 26 Dec 2019 and my overall experience was unsatisfactory considering I paid Rs.6000/- per unit per night. Had booked 2 standard sea facing AC units 115 & 116 and the rooms were quite shabby to begin with. The pictures put up at hotels.com are quite misleading to begin with. The hotel is pretty old and is in need of some serious maintenance. To begin with there is no lift to reach the rooms. So if you have old parents with you, the stay is going to become horrible as they have to climb up stairs. The door lock of one of the unit was troublesome, one room had a chain type flush system, both rooms had no Wi-Fi and service is just OK. The hotel does not have a stretcher and wheel chair and one of the cleaning staff collapsed in one of my room and evacuating her took some serious effort and involved calling about 6-7 people from the hotel staff. Restaurant food is decent and some dishes like Chole Batoore, Puri Bhaji etc were good for complimentary breakfast. The staff at the hotel were friendly and helpful but that did not cover up for their unprofessionalism. Will rate the overall experience as 4 on a scale of 10.