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Reviews of SpringHill Suites by Marriott Newark Liberty International

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 754 out of 1437 reviews" "
Rating 8 - Good. 355 out of 1437 reviews" "
Rating 6 - Okay. 161 out of 1437 reviews" "
Rating 4 - Poor. 85 out of 1437 reviews" "
Rating 2 - Terrible. 82 out of 1437 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Juliet

I DIDNT LIKE I HAD INSURANCE AND WANTED TO CANCEL AND I LOST MONEY, BCAUSE MY DAUGHTER IS ILL W CANCER...SO NOT VERY PLEASED BOOKED WAY IN ADVANCE. FROM NOW ON ILL DO LAST BOOK LAST MINUTE. TY
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Juliet, sorry to hear about your experience with your reservation. While certain policies are in place, we understand personal situations can change unexpectedly. We hope your daughter feels better and that future travel plans go smoothly.

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoying our stay. Comfortable accommodations, great parking, easy location to get to, clean common areas. We stayedhere the night before leaving on a cruise. They had a shuttle service to and from the port that was so convenient and reasonably priced. I would definitely stay here again for any future trips to this area!
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Marcia, the team at SpringHill Suites Newark Liberty International Airport is thrilled to hear that you had a fantastic stay. It's wonderful to know that the comfortable accommodations, convenient location, and shuttle service made your experience enjoyable. We look forward to welcoming you back on your future trips to the area!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No cookies no bar no restaurant
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Mark, thank you for your review of SpringHill Suites Newark Liberty International Airport. We're pleased you chose to stay with us and appreciate your feedback. It's helpful to hear what additional amenities you would like to see. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Demetrius, Farragut

Liked: Cleanliness, staff & service, property conditions & facilities
Area was not the best and no access for food.
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Demetrius, thank you for your feedback. SpringHill Suites Newark Liberty International Airport appreciates your comments and suggestions. We're delighted that your stay was enjoyable overall. Your feedback about the surrounding area has been duly noted. We're looking forward to welcoming you back.

10/10 Excellent

Sahar

Business traveller
Liked: Amenities
Great overall experience would definitely book again for future travels and refer to family and friends. Thank you for making my stay in Newark, NJ comfortable and convenient!
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Sahar, thank you for your glowing review! The team at SpringHill Suites Newark Liberty International Airport is thrilled to hear you had a great experience. We're delighted you found your stay comfortable and convenient. We look forward to welcoming you back and hosting your family and friends in the future!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, professional and helpful staff with easy access to Newark Airport
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Jeffrey, thank you for sharing your positive experience at SpringHill Suites Newark Liberty International Airport. We're delighted to hear our team members made your stay enjoyable and that you appreciated the convenience of our location. We're looking forward to welcoming you back soon!

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Daniel, thank you for your excellent rating of SpringHill Suites Newark Liberty International Airport! We're delighted you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for one night after seeing a concert at MetLife. Was convenient for the concert! Good stay for one night. Had to pay for parking which we didn’t realize but that’s ok. Missed breakfast because we accidentally slept in but one of the cleaning ladies was kind enough to grab some yogurts for us from the back. If going to a concert again at MetLife I would stay here again!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Alyssa,Thank you for choosing SpringHill Suites Newark Liberty International Airport for your stay after the concert. It's great to hear you found our location convenient and that our team members could assist you with getting some breakfast items. We would be delighted to welcome you again next time you're visiting MetLife!Best regards,SpringHill Suites Newark Liberty International Airport

8/10 Good

Wilfred F.

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown Newark.
Stayed 3 nights in May 2024
Response from Customer Service on 19 May 2024
Wilfred, thank you for highlighting our convenient location to downtown Newark. The team at SpringHill Suites Newark Liberty International Airport looks forward to your next visit!

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thanks for the fantastic rating, Alexandre!It's outstanding we could exceed your expectations during your stay at SpringHill Suites Newark Liberty International Airport. We're all looking forward to your next stay with us.

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Khanh,Thank you for your positive feedback about SpringHill Suites Newark Liberty International Airport! We are glad you found the accommodations to be clean. We're looking forward to welcoming you back for another great stay!

4/10 Poor

Chels

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 May 2024
We appreciate you sharing your concerns with us, Chels.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Limited food offerings, pool and hot tub in poor condition.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Ken,Thank you for sharing your feedback. We regret that the dining options and pool areas did not meet your expectations. Your comments are valuable and will be shared with our team for review. We hope for the opportunity to better serve you in the future.Safe travels!

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Nice room. Had 2 rooms booked and thought the interconnecting room we were in would naturally have been the one for our family travelling with us. After a long day driving, we would appreciated a few nearby dining options for supper. There was only one within easy walking distance.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Philip,Thank you for sharing your experience at SpringHill Suites Newark Liberty International Airport. It’s great to hear that you enjoyed the smooth check-in and your comfortable room. Your feedback regarding dining options nearby is appreciated. We hope to welcome you and your family again soon!

8/10 Good

Gennady

Travelled with family
Liked: Staff & service
We did not get detailed information about shuttle pick up location. We were told P4 New Ark airport and nothing about that you need to take a train to get to the shuttle service station. We spend about an hour getting to the hotel. On the other hand the front desk morning service was super helpful and nice. The hotel free breakfast is also very nice and convenient.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Gennady, thank you for your feedback. We apologize for the confusion regarding shuttle pick-up details. It's great to hear that our front desk team members were helpful and that you enjoyed the complimentary breakfast. Your comments will help us improve. We hope you'll consider staying at SpringHill Suites Newark Liberty International Airport again in the future.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time the pool was closed, but besides that the attention of the personnel is always great and the building is always neat.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Rafael, thank you for your wonderful review of SpringHill Suites Newark Liberty International Airport. The team is delighted you enjoyed their excellent service and the cleanliness of the facility. Meanwhile, we apologize for any inconvenience caused by the pool closure and appreciate your understanding. We're looking forward to welcoming you back soon!

8/10 Good

joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful & courteous. Room is clean.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Joy, thank you for your kind words. The team at SpringHill Suites Newark Liberty International Airport is pleased you found our team members helpful and courteous, and that your room met your cleanliness standards. We're looking forward to welcoming you back soon!

10/10 Excellent

JACOB, WINSTON SALEM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND SPACIOUS
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Jacob, thank you for your review. It's wonderful to hear that you appreciated the cleanliness and roominess at SpringHill Suites Newark Liberty International Airport. Your feedback is greatly appreciated and we look forward to welcoming you back in the future!

10/10 Excellent

Jessie, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Xyz
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Jessie, thank you for staying at SpringHill Suites Newark Liberty International Airport! We're thrilled you had an excellent experience. We look forward to welcoming you back for another great stay!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the airport. Free shuttle. Great staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
James, we're glad to hear that you found the SpringHill Suites Newark Liberty International Airport's proximity to the airport convenient and our complimentary shuttle beneficial. We're delighted that our team members made a positive impression on you. Thank you for sharing your experience. We hope to serve you again in the future.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very dirty. Shower with hair everywhere. Took pictures and approached front desk. She was lovely and as helpful as she could be (as she was the only staff there). After showing us a second (equally if not dirtier room) we opted to stay in ours and clean it. The desk reception provided cleaning solution and gloves. The place needs lots of good management.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Elizabeth, we regret to hear that cleanliness didn't meet the high standards we strive for. It's concerning to learn about the bathroom situation and your interaction with our front desk. Our team members should be responsive and provide prompt assistance, and we apologize if this wasn't the case. Your feedback about management is important to us and will be reviewed. We hope to make things right for you on a future stay.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Frank, we're delighted to hear you had a positive experience at SpringHill Suites Newark Liberty International Airport. We look forward to your next visit with us. Safe travels until then!

10/10 Excellent

Vincent Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is superb, the shuttle bus is excellent, the cleanliness is satisfactory and the staffs are good.
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Vincent Paul, we appreciate your wonderful comments about SpringHill Suites Newark Liberty International Airport! We're thrilled to hear our breakfast selection, efficient shuttle bus service and cleanliness standards made a positive impact on your stay. It's also great to know our team members met your expectations. We look forward to seeing you again soon!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Laura, it's wonderful to hear that you found our team members at SpringHill Suites Newark Liberty International Airport to be so helpful. We always strive to provide excellent service for our guests. Come visit us again soon!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 May 2024
Damian, thank you for sharing your experience at SpringHill Suites Newark Liberty International Airport. It brings us joy to hear your thoughts on our excellent service. We look forward to serving you again in the future.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
First room had strong smell of pee. Staff took care of switching us promptly. Thanks
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
John, we appreciate you taking the time to share your recent experience. It's regrettable to hear about the initial discomfort in your room, but we're pleased our team members were able to swiftly assist you with a room switch. We hope to have the opportunity to provide you a fully satisfactory stay in the near future.

2/10 Terrible

michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities
TERRIBLE BEDS !!! This was the oldest, hardest worn out innerspring mattress that i have ever slept on ! Pillows were horrible. Towels were thin and scratchy. Staff was rude and not willing to accomodate. I asked if they could store my luggage for 6 hours and I was told that 2 hours was the maximum.Such a disappointment !
Response from Customer Service on 3 May 2024
Michelle, we deeply regret that your stay wasn't to your expectations. A comfortable sleep session is vital, and we apologize for any discomfort you may have experienced with the bedding. We will also share your feedback regarding the towels and associates' courtesy with our team to ensure improvements. Regarding luggage storage, our policies are designed keeping our guests' safety in mind, but we're sorry if this caused you any inconvenience. We hope for an opportunity to transform your views in the future.

10/10 Excellent

Debbie

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Thank you for the 5 out of 5 rating, Debbie!We're thrilled to see how much you enjoyed staying at SpringHill Suites Newark Liberty International Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Spencer, thank you for leaving such a positive review about your visit to SpringHill Suites Newark Liberty International Airport. It's wonderful to see your compliments towards our team members, we always strive to provide excellent services. We're eager to welcome you back on your next stay.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not new, and does show some signs of ageing but our suite was large, well-appointed (full kitchen), the Internet was good, breakfast was appreciated, and the staff were all very friendly and professional. Very good deal for the price.
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Stephen, thank you for staying with us at SpringHill Suites Newark Liberty International Airport. It's great to hear that you appreciated the spacious layout and amenities in your suite, as well as the reliable internet connection and our complimentary breakfast service. We're delighted that our team members made a positive impact on your stay, making it a value for the price. We continually strive to maintain our facilities and appreciate your understanding on seeing a few signs of time. We hope to welcome you back soon.

10/10 Excellent

Margaret L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are nicely done, spacious & we'll equipped. The location of this property, near the airport, was ideal & the availability of a shuttle made this a good value for a layover on a trip from Europe to the western US.
Stayed 1 night in May 2024
Response from Customer Service on 2 May 2024
Margaret, thank you for taking the time to write a review about your stay at the SpringHill Suites Newark Liberty International Airport. We're pleased to learn that you appreciated our well-equipped suites and convenient location near the airport. It's wonderful to hear that our shuttle service added value to your stay during your layover. We hope to be your preferred choice again for any future travels.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was splendid
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Emmanuel, we're thrilled to learn that you had a splendid stay at SpringHill Suites Newark Liberty International Airport. Thank you for taking the time to share this wonderful feedback. We hope to have the pleasure of hosting you again in the future.

6/10 Okay

itsonly1clos

Disliked: Staff & service
.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Thank you for providing your feedback. We're continually striving to improve guest experiences and we value your input, which assists us in these efforts. If you have specific areas that you believe could be enhanced, we encourage you to share these with us.

10/10 Excellent

Aurin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Aurin, it's great to hear that you had an excellent stay at SpringHill Suites Newark Liberty International Airport. Your positive feedback is much appreciated, and we are eager to welcome you back for another splendid visit in the future.

10/10 Excellent

Barbara, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Barbara, it's great to see your rating for SpringHill Suites Newark Liberty International Airport. We trust you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service was very efficient and convenient
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Duane, thank you for your positive remarks. At SpringHill Suites Newark Liberty International Airport, we take pride in our prompt and convenient mobility solutions. We're thrilled to hear our shuttle service met your expectations. We hope to serve you again on your next visit.

10/10 Excellent

Michelle, Florence

Great location
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Apr 2024
Michelle, it's delightful to hear you appreciated the prime location of SpringHill Suites Newark Liberty International Airport. We can't wait to host you again and continue to exceed your expectations.

10/10 Excellent

ROBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno variable y muy atentos
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Roberto, es muy satisfactorio saber que apreció la variedad de nuestro desayuno en SpringHill Suites Newark Liberty International Airport. También nos alegra saber que encontró atentos a los miembros de nuestro equipo. Gracias por elegir quedarse con nosotros y esperamos poder servirle nuevamente en el futuro.

2/10 Terrible

PATRICIA

Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Apr 2024
Patricia, it seems from your rating that your stay didn't meet expectations. We regret to hear this and would appreciate the opportunity to learn more about your experience. Please feel free to reach out with specific feedback so we can work to improve our future guest experiences.

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Netflix didn’t work first night- not resolved until final day
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Andrew, thank you for taking the time to review your stay. It's regrettable that there were complications with your in-room entertainment experience. While we aim to troubleshoot promptly, we appreciate your patience in this matter. We hope for the chance to deliver a smoother experience on your next visit.

8/10 Good

Wendy

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Wendy, thank you for your positive feedback. The team at SpringHill Suites Newark Liberty International Airport is delighted you had a great stay. We look forward to your next visit!

10/10 Excellent

Jeana, New Richmond

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Jeana, thank you for your fantastic rating. The team at SpringHill Suites Newark Liberty International Airport is thrilled to see you had a great experience. We're looking forward to welcoming you back soon!

4/10 Poor

Kwang

Travelled with group
Disliked: Cleanliness, staff & service
A
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Kwang, thank you for taking the time to share your feedback. It's unfortunate that your stay didn't meet your expectations. We always strive to deliver a quality experience for our guests and it’s disheartening to know that yours was not up to par. Our team is eager to look into your concerns to ensure all our guests' experiences are improved moving forward.

10/10 Excellent

Sally

Travelled with family, Travelled with family and small children
The hotel was very easy to locate. Easy shuttle to the airport and pick up at the airport. The room was spacious. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Sally, thank you for sharing your positive experience at SpringHill Suites Newark Liberty International Airport. We're thrilled to know you found our location convenient, appreciated our shuttle service, and enjoyed your room. Your willingness to stay with us again is the best compliment. We eagerly await your return visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. The front desk receptionist Gloria was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Michelle, it's wonderful to hear that you found SpringHill Suites Newark Liberty International Airport to be quite pleasing and meticulously maintained. It's encouraging to know that Gloria at the front desk was warmly cooperative and provided useful assistance. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
They charging parking fee from the customers/residents.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Joseph, we're glad you chose to stay with us at SpringHill Suites Newark Liberty International Airport. We understand your remarks about additional fees. These are intended to ensure maximum convenience and safety for our guests. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It wasn’t bad however my daughter’s bathroom had hair in the tub still.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Nicole, thank you for sharing your experience. We regret to hear about the issue regarding the cleanliness of the bathroom. Our hotel prioritizes maintaining high standards of cleanliness and hygiene. We'll certainly share your feedback with our housekeeping team and implement necessary improvements. We hope to welcome you back for a seamless experience in the future.

10/10 Excellent

Kyle

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Kyle, it's outstanding to see your top-rated experience with us at SpringHill Suites Newark Liberty International Airport. Whenever your travels bring you back, we'd be more than happy to host your stay once again. Safe travels until then.

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff extremely helpful
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Kyle, we're delighted to hear that you found our front desk team members at SpringHill Suites Newark Liberty International Airport to be exceptionally supportive. Your kind words are greatly appreciated. We hope to have the privilege of serving you again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful from the start
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Elizabeth, thank you for your wonderful feedback about your experience at SpringHill Suites Newark Liberty International Airport. We're thrilled to hear our team members met your expectations and assisted you effectively. We appreciate you choosing our hotel and hope to serve you again in the future.