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Reviews of Soho Garden Hotel

2 out of 5
Soho Garden Hotel
276 Canal Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 275 out of 999 reviews" "
Rating 8 - Good. 433 out of 999 reviews" "
Rating 6 - Okay. 200 out of 999 reviews" "
Rating 4 - Poor. 61 out of 999 reviews" "
Rating 2 - Terrible. 30 out of 999 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Marsha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for a hotel in NYC!
The room was small, comfortable and clean. The front desk agents were friendly and helpful. My only complaint was that my bed was not comfortable and the pillows were flat.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very good location, close by to subway so go uptown. Only 20 minute walk to Downtown. Reception staff very friendly. Rooms are small, but it was enough for myself to maneuver around. Two large suitcases might be a problem, but since I was alone this was fine. Did have some problems with the thermostat/heating though.
Stayed 3 nights in Feb 2020

10/10 Excellent

Yuri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location is a little loud but is becouse you have everything around metro food shopping etc. I enjoy very much staying there if you need something ask for Mike he is the travel Guru there....
Stayed 3 nights in Feb 2020

8/10 Good

Dani, Lantana FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean a little small but all we did was sleep there but next time i will specifically ask for a certain room! Great place though! ;)
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
This not a fancy place by any stretch of the imagination. I probably wouldn't even stay here for leisure, especially if traveling with someone. But for a cheap, clean place for one, right next to the subway, it's great.
Stayed 2 nights in Feb 2020

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean!
We stayed 4 nights at this hotel. The room was small, but clean. Only a shower for our room, but we would have liked a tub. Very basic...two single beds, a tv with access to movies on demand, a coffee maker, a hair dryer, a toilet, and a walk in shower. Room was cleaned every day and option for new towels. The hotel has a subway entrance right outside the front door which is super convenient. Restaurants on the same block...also convenient! Each person at the front desk was friendly. Check in and check out both smooth. Nothing really to complain about here! The price was fantastic compared with anything else in Manhattan. We enjoyed our trip and would certainly stay here again.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Room507, YYC

Business traveller
Liked: Cleanliness, staff & service
Mike is AMAZING! He is the only one at the front desk that greets the guest, the rest do not acknowledge you. The rooms are nice, nothing fancy but if your intention is to have a decent place to rest your head at then I recommend this hotel. There is no fridge in the room, that is my only complaint. I had to request new pillow cases, I ended up buying my own. And I cleaned my own washroom because the initial cleaning job was not up to my standards. Aside from that I do like this hotel.
Stayed 12 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Razor thin walls. Worst experience at 3 am. The room is super small and the TV didn't even work.
Stayed 2 nights in Feb 2020

8/10 Good

Dolly, Homes County

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Love that it was close to Restaurants and nice little bakery next door. Room didn’t have small fridge and drink machine was in basement
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The beds were awesome. Slept great. Outside noise is a little loud but it's a busy NYC street so it's not their fault. Stay on top floor to cut down on noise. Elevators were fast so very little wait. Our safe did not work. The bathroom is nice and room is small but great value considering how close to subway lines and lower Manhattan. Would stay there again!!! Thank you.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location , small room with no fridge. Very thin walls so although not the hotels fault we were kept awake by the people in the room next door on the first night after traveling and needing sleep.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Kerrie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wouldn't stay here again.
Comfy bed, great location. Aircon cranked over every 20 mins keeping me awake. Wifi did not work, I spent an hour with the guy who fixed it temporarily then I paid to use my Australia wifi.
Stayed 3 nights in Feb 2020

8/10 Good

Ian, Hartlepool

Travelled with partner
Liked: Cleanliness, staff & service
Canal street subway outside easy access to time square.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Room fit my needs as I only stayed 1 night. Room was very small and a bit run down. The only complaint was the awful smell from the toilet.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room is adequate. Noise was unbelievable. Close to subway and Tribeca bagel company.
Stayed 2 nights in Feb 2020

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay. Very comfortable room and great location.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is actually right on the border of SoHo and Chinatown so you get more of a china town vibe with lots of noise and street sellers. The room was small but comfortable. It was quite noisy from the street traffic and lots of yelling and music on the street which is out of the hotels control. It was conveniently located next to the subway. The benefit of being in Chinatown is that there are lots of good dumpling restaurants within a short distance.
Stayed 3 nights in Jan 2020

4/10 Poor

Grant

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dumpy, I guess you get what you pay for
Stayed 1 night in Feb 2020

6/10 Okay

Miller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was the size of a cell. And there was a constant drilling noise
Stayed 1 night in Jan 2020

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
All the comforts of home in the corner of Soho and Chinatown where local eats are prime and shopping is a block away. Accessible to Uptown and Downtown Manhattan with the subway 6 Train outside the hotel and the J train takes you to Brooklyn as well as the E train to and from the airport jyst 2 blocks away. The friendliest and most helpful staff especially Mike at front desk and housekeeping attendant makes my stay extra comfortable. Thank you! I would stay here every chance I get when I’m in Manhattan.
Stayed 2 nights in Jan 2020

10/10 Excellent

Sebastian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

J, Washington D.C.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy property in Chinatown in Lower Manhattan. The area around the hotel was not overly crowded with people. The staff was very friendly and as temperatures reached 20 and below during my time in the city, the staff always had the heating on in the rooms. The room was very tiny, but as I stayed by myself and was out and about for the majority of the day it was the perfect size for just sleeping. Also free wifi, strong enough to stream and to allow me to do work every night I was there. Very easy access to Brooklyn and to the Theater District and a pretty good amount of options for dining around. The only drawback I could see was that there wasn't any place to store food in the room, so if you want to grab something to save and eat it the next day you can't really do that with perishable items. Most definitely would recommend this hotel for a short stay in the city. It's not super far out of the way, but far enough that's it's a great peaceful place to return to at the end of the night.
Stayed 6 nights in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not clean, my bed didn’t have a sheet and There was women hair all in my bed.. I was throughly disgusted
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to lower east side, soho and chinatown is great!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to all the NYC important points. Area around is close to chinatown and Little Italy
Stayed 2 nights in Jan 2020

10/10 Excellent

Lauren, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3 night stay at Soho Garden Hotel was outstanding. Mike at the front desk was super helpful with our check-in as well as giving us a few pointers on food and subway directions! The location is great - steps away from the Canal Street subway station and a few minutes’ walk to a variety of local eats. For the price, this hotel was a perfect, no-frills, safe place for us to call home for a few days spent mostly out and about exploring the city. We will definitely book here the next time we’re in NYC. Thank you for such a pleasant stay!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here, and I'd go back again. Room is small and basic, but clean, nicely decorated, and affordable. Chinatown, Little Italy, and Lower East Side are walking distance. Three subway lines converge at Canal and Broadway right outside the door, so you can get to Midtown /Times Square in ten minutes. Staff is friendly and helpful.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Irving

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in SOHO.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay for location, but not for comfort.
My partner and I stayed at this hotel for a weekend getaway to NYC. The location was decent since it was close to Chinatown and the subway station, but I wouldn't stay here if you are looking for comfort. The room was small and dirty. The sheets had some hairs on it, and there were stains on the comforter and towels. It was hot in the room, so luckily we didn't have to use the comforter. It was advertised with temperature control, but that was a lie. The room was 80 degrees for the day and night that I stayed here. There was absolutely no way to control it. It felt very stuffy in the room due to the heat, so it was very hard to sleep the night. It was a very small and cramped room, but it's near Chinatown, so I guess that is to be expected.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room was small but hot(75) and I had to open the window to cool it down. The bathroom was also small and it was a clean adequate and cozy one The frontt desk people were very nice with a quick check in and check out. A good deal for the price
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
WIFI IS THE WORS
WORST WIFI EVER. If you intend to stay here for more than a couple of days and your main source of entertainment is Netflix (or tinder), please do not stay here. The wifi is so slow that I couldn't watch a full episode in peace and had to use my own prepaid mobile data / head down to Starbucks for decent wifi. Definitely a very frustrating experience for hotel stayers in the 21st century.
Stayed 1 night in Jan 2020

6/10 Okay

James

Liked: Cleanliness, staff & service
Basic hotel, close to the subways
I stayed at this hotel over New Year week. If you are looking for something very basic and close to the subways, this could be your place. The room was small but clean. Think about the size as a small bedroom, with a comfortable bed, TV, and desk. The bathroom looked relatively new. The Wi-Fi was on the weak side, for the most part, and there was no room temperature controls, so when the heat was on, I had to open the window. The staff was very friendly and helpful. The location was convenient to a lot of the subway lines with the Q and R being right outside the front door. If you have not stayed around Canal Street, just be prepared for a lot of street noise and vendors trying to sell you knock-off Prada bags and Rolex watches. Overall, not a bad place. I would consider staying there again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great service, very comfortable room, close to some good food spots. Definitely recommend again. Front desk receptionist was very helpful once I checked in. Definitely A plus on his part.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
This is a basic hotel, they don't really have a lobby, it's nothing special, I paid over $200 a night, not worth it, should have been under $200 a night. Good location, clean, went for my birthday, so I was willing to pay more for a nice hotel, but again it was basic. When I first came in the woman at the desk wasn't friendly, no greeting, just told me I had to check my luggage and couldn't come back tol around 3:00. I wished I could have left, but couldn't. Later there were a few younger guys, helpful and friendly. The shower release was odd, had to get instruction on how to use it that first morning. It in Chinatown not Soho.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Debs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced and good location
First room was very small Double with an interconnecting door - very noisy neighbours and a broken heating thermostat meant we asked to move. Staff sorted this without any problems. I think the doubles are really intended for single occupancy - you can tell because there is only a lamp on one side of the bed.However the price is reasonable for NYC
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I really enjoyed my stay here the 24hrs was even better friendly staff the room setup was enjoyable I didn’t other people in there rooms quiet for the most part I would high recommend and I would come back myself, bad parts the tv work at all, the hallway floors where not the cleanest but I personally didn’t care about that I’m not sleep in the halls and it was a pain to find park took about 20 mins just to do so other then that amazing stay
Stayed 1 night in Dec 2019

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Good: Nice simple room. Clean bathroom. Subway entrance is literally by hotel doors. Bad: Housekeeping took my own personal towels that I brought in my suitcase with the towels provided by the hotel one day and now I don’t have it anymore. I was always thirsty because no water was provided.
Stayed 3 nights in Dec 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Nice people. Clean and quiet room. Comfortable bed. One challenge: hot water was broken. But they were very nice and worked on fixing it and offered to pay for me to use Gym nearby or get a credit.
Stayed 1 night in Dec 2019