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Reviews of Royal Stay Hotel

2 out of 5
Royal Stay Hotel
3830 Crescent St, Long Island City, NY

Reviews

5.2
Rating 10 - Excellent. 100 out of 1000 reviews" "
Rating 8 - Good. 181 out of 1000 reviews" "
Rating 6 - Okay. 200 out of 1000 reviews" "
Rating 4 - Poor. 186 out of 1000 reviews" "
Rating 2 - Terrible. 333 out of 1000 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lasma Frianty

When I arrived at the hotel, the hotel had been shut down. And a couple hours before I arrived, i got an email from expedia which said that my reservation had been cancelled, so i reaches out to expedia travel agent at the expedia apps. And I informed the agent regarding the email, and the agent said that my reservation still on going and they sent me recofirmation and they said that I will not have any problem and just go directly to the hotel. And I went as told to the hotel and arrived there. And the hotel is shut down for a refuge camp for the last two months. And I reached out to expedia by email and chatting, and couple replies and said they are still checking on the matters. And until now i havent got any answer.
Stayed 7 nights in Feb 2023
Response from Manager on 1 Mar 2023
Hello Lasma Frianty,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Aliaa

Response from Manager on 7 Mar 2023
Hello Aliaa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Mickey

Liked: Cleanliness, staff & service
Disliked: Amenities
No continental breakfast, Three dollar 💵 sodas
Response from Manager on 24 Dec 2022
Hello Mickey,We appreciate the comments, especially with regards to your opinion of our breakfast. We hope to someday have another opportunity to host your stay.

2/10 Terrible

Evangelos

Stayed 4 nights in Dec 2022
Response from Manager on 24 Dec 2022
Hello Evangelos,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Marien

Travelled with group
Disliked: Cleanliness
Stayed 6 nights in Dec 2022
Response from Manager on 22 Dec 2022
Hello Marien,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Yu

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy heat system. Candy and trash left on the ground. Yellow fluid on the toilet. Big dirty stain on the blanket, so as the curtain.
Response from Manager on 19 Dec 2022
Hello Yu, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Didimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 18 Dec 2022
Hello Didimo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 16 Dec 2022
Hello Ruben, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Jarrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run-down Hotel
I prepaid for the room and when I checked-in the required a $60 cash deposit to get back in the morning. I was initially sent to a room and when I entered there were bags of trash on the floor but then realized someone was in the shower and that it was occupied. I was given another room with stains on the carpet and just generally run-down and unclean. I'm surprised Wyndham would put their name on a hotel of this quality.
Stayed 1 night in Dec 2022
Response from Manager on 13 Dec 2022
Hello Jarrett, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK
When you arrive you can tell it just looks dirty. We did not necessarily care to much about that since we said it may be nicer on the inside but we were wrong. They took a cash deposit of $60 from us and stated we would get it back at checkout. Checkout time came and we had a early flight and no one could be found so we waited until we couldn't anymore because we didn't want to miss our flight. I left the key upfront nd then they had the audacity to call me while at the airport asking if we were going to come back for it. I explained to him that we looked for him and could not wait any longer or find him. He offered no way to get to give us our money back. No one ever came and cleaned our room, there was tape over the fire alarms, heat unit was broken. Overall just horrible place to stay.
Stayed 3 nights in Dec 2022
Response from Manager on 13 Dec 2022
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

6/10 Okay

Namnei

Disliked: Cleanliness
Stayed 2 nights in Dec 2022
Response from Manager on 13 Dec 2022
Hello Namnei,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Luz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 15 Dec 2022
Hello Luz, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Liliana

Stayed 4 nights in Dec 2022
Response from Manager on 7 Nov 2023
Hello Liliana,Thank you for your feedback! We appreciate you taking the time to share your experience. If there's anything else we can assist you with, please feel free to contact our management directly. We're here to ensure your satisfaction.

4/10 Poor

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again for this hotel.
The first room offered had a broken lock, and the room was filthy. The smell was heavily chemical laced. The attendant refused to provide anther room at first. When the manager joined us another room was provided. The overall attitude of the staff was combative. The overall "ambiance" was that of a Bowery SRO. In short, never again for this hotel.
Stayed 1 night in Dec 2022
Response from Manager on 11 Dec 2022
Hello Charles, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Cristian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the receptionist was very very rude ( nasty rude), he keeps throwing the keys on me , room wasn't clean at my arrival. I wouldn't recommend this place
Stayed 1 night in Dec 2022
Response from Manager on 11 Dec 2022
Hello Cristian, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quitting Hotels.com because they’re useless
This was the worst experience I’ve ever had at both a hotel AND with Hotels.com. Dirty, smelly room that was falling apart(curtains were shredded up, carpet horrendously dirty, and unfinished construction in the bathroom-not to mention the dirty rag on the bathroom floor and unclean sinks and bathtub), shady hotel practices ($60 cash deposit with a $30 late checkout fee that magically dropped to $20 with NO OFFICIAL INVOICE/RECEIPT to be provided). And all that for almost $200 for the night!!! I can understand this sort of thing for a $75-$100/hotel room but for $200? Seriously, don’t think so. Hotels.com customer service was ridiculously unhelpful. I was more upset with hotels.com for their complete lack of competence (First lady to help CONFIRMED THE BEST CALL BACK NUMBER THEN WHEN WE HAD A SOUND ISSUE AFTER SHE TALKED TO OTHER DIVISIONS TO HELP SORT OUT MY SITUATION, SHE TOLD ME TO CALL THEM BACK! WTH? Second/third customer service rep kept citing hotels.com policy in that no refund is possible and that hotels.com could do nothing to help with my situation. Gold status is a joke. Completely useless. I told that rep I’m quitting hotels.com based on this experience.
Dirty rag discovered right before my first and last shower
Tub looked dirty and needed a thorough cleaning.
Hole in ceiling that never got patched up. Based on how dirty the place was, I’m assuming roaches could easily come in from here.
Box springs that don’t even match the bed. Wth? $190/night for this?!?!?
Stayed 1 night in Dec 2022
Response from Manager on 11 Dec 2022
Hello Robert, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 11 Dec 2022
Hello Jeffrey, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Budget Hotel
Wow....very nice property...all these negative reviews are hilarious...if these idiots didn't want a budget hotel..maybe they should stay in times square instead Now....let me tell you the truth about this hotel...nice folks when you ck in ....the room was very clean.... comfortable bed and nice bathroom and shower.... surrounding neighborhood looks fine and very close to Queensboro subway....perfect for a short stay in New York
Stayed 3 nights in Dec 2022
Response from Manager on 7 Dec 2022
Hello Glenn,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed and your insights regarding our shower. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

FNU

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Had to keep $60 deposit… Food was not available and staff was rude sometimes not all of them though
Response from Manager on 6 Dec 2022
Hello FNU,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Gustavo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Manager on 7 Nov 2023
Hello Gustavo,Thank you for taking the time to leave a positive review! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and make our guests feel comfortable. Your kind words mean a lot to us and we hope to welcome you back in the future.

4/10 Poor

Asante

Business traveller
Disliked: Cleanliness
Unacceptable bathroom cleanliness
The bullet proof glass surrounding the front desk was a bit discomforting. I was wondering are they protecting themselves from the guests? That alone was not a demerit however, as parts of NY can be rough. what really turned me off was the toilet. It had fecal material and urine left on the seat from a previous guest upon entering the room for the first time. I balled up a glob of toilet paper and cleaned it myself, as not to have to wait for them to send someone in order for me to use the bathroom in my own room. the carpet could use a stain removal attempt also.
Stayed 1 night in Dec 2022
Response from Manager on 8 Nov 2023
Hello Asante,We appreciate your feedback regarding the bullet proof glass, as it is important for our staff's safety and for protecting our guests in certain areas. We apologize for the inconvenience you experienced with the cleanliness of the toilet and carpet in your room. Our housekeeping team strives to maintain high standards, and we will address this with them directly. Thank you for bringing it to our attention.

2/10 Terrible

Michelle Lily

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway to Hell
This is the worst Hotel in the world! I have been to hundreds if not a thousand hotels in my years of business and leisure travel. My comment above is not an exaggeration. Never ever have I seen such s*thole. Beware: they will extort and blackmail you for money upon check-in. They ask for $60 dollars cash and if you don’t give them the cash, they won’t give your room key even if you have full paid for the room. They will ask you to go to the ATM, conveniently in the lobby to take cash, i cute fees and charges and will not give you receipt for your cash. It seems they are running a tax evasion scheme as if you do t check by 11am, they steal your cash. Also, you will get bedbugs. Guaranteed. In the winter, you might freeze to death. You are better off at the homeless shelter. It is this bad.
Stayed 1 night in Dec 2022
Response from Manager on 5 Dec 2022
Hello Michelle Lily,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Lizeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and not friendly.:(
Response from Manager on 1 Dec 2022
Hello Lizeth, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place good staff
Response from Manager on 30 Nov 2022
Hello Jose,Thank you for being a valued guest and for providing us the feedback regarding our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

YUDERKIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 27 Nov 2022
Hello YUDERKIS,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Anwaar

Stayed 2 nights in Nov 2022
Response from Manager on 28 Nov 2022
Hello Anwaar, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Fabio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. Lot of cockroaches in the room
Response from Manager on 26 Nov 2022
Hello Fabio, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Raphael

Stayed 1 night in Nov 2022
Response from Manager on 21 Feb 2023
Hello Raphael, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Marijana

Stayed 1 night in Nov 2022
Response from Manager on 20 Feb 2023
Hello Marijana, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Diana

Travelled with partner
Disliked: Property conditions & facilities
Not good
Stayed 1 night in Nov 2022

2/10 Terrible

Jozef

Liked: Staff & service
Disliked: Property conditions & facilities
there was no hanger in the closet, so it was unusable.
Stayed 1 night in Nov 2022

2/10 Terrible

Raymond

Stayed 1 night in Nov 2022

2/10 Terrible

Muhammad Jamil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services level
No facilities available in the rooms except beds to take sleep. Small rooms. No hangers available in the Small cupboard. No glasses available in the room no complimentary water
Stayed 1 night in Nov 2022
Response from Manager on 21 Nov 2022
Hello Muhammad Jamil, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Pablo

GHOST IN 801
When I arrived the room door was open. The room phone was not functional. During the night wierd things happened in the room. Something strange ocurred twice while taking a shower. The lights turned off and noticed the door closed on its own completely. Also, the ventilation system which is manually turned on and off with a button. Would mysteriously turn on and off. Both times I had it off and I would walk away and hear it turn on again. The pillows would also move on their own. The furniture walk moved away from the walk.
Stayed 1 night in Nov 2022
Response from Manager on 18 Nov 2022
Hello Pablo,We appreciate your rating of our hotel and the feedback you have shared pertaining to our furniture and comments about our pillows. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Edward

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Manager on 18 Nov 2022
Hello Edward,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not that expensive, but definitely not worth it. Staff doesn’t care about you, the building is old and not in great conditions, and the room could be cleaner.
Stayed 3 nights in Nov 2022
Response from Manager on 15 Nov 2022
Hello Juan, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Oniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is by far the dingiest and skeeviest place Iv ever stayed at. The room was smelly and dirty with suspicious stains all over the walls. The staff was also extremely rude and was demanding that I give them a $100 cash deposit for my 1 night stay. Iv never heard such a thing in my life. Please save your self the stress and don’t be fooled by this hotel’s low price. It is a honey trap and a total catfish with outdated pictures. Beware!!
Stayed 4 nights in Nov 2022
Response from Manager on 13 Nov 2022
Hello Oniel,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Sandra

Response from Manager on 8 Feb 2023
Hello Sandra, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Boris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel on the face of the planet. Rather stay in the street
Stayed 1 night in Nov 2022
Response from Manager on 8 Nov 2022
Hello Boris, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Richard Jackson

Response from Manager on 4 Feb 2023
Hello Richard Jackson,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

AMINA

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is trash please dont stay there.the guy that works theres is husler .they ask for deposit ( cash only ) .i ask him to use my debit card he refused...i never seen front desk guy with a stupid attitude like thim..i ask him to show me the room first .which is he did .. The carpet is so dirty ,the room smells so bad.... .
Response from Manager on 3 Nov 2022
Hello AMINA,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Luis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Manager on 30 Jan 2023
Hello Luis, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Robyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. It is nothing like it has been advertised !!!! I knew it was a pretty basic and budget hotel when we booked it but what we walked into was a complete and total shock. Toe nail clippings left on the floor, hair in the drains, something splattered all over the walls, the sheets had some sort of blood or ketchup on them. I don’t even know if the place was cleaned before we arrived. The carpet was so disgustingly dirty that we didn’t even want to stand on it without shoes ! (Not even in our socks!) we landed up using shirts to cover the pillow cases and our own personal towels to layer the bed before we slept on it - didn’t use a blanket for the night and just layered up in our own clothes. Absolutely disgusting and unhygienic. I contacted Expedia to see what they could do to help and they said they would process a request for a partial refund. Which they still haven’t gotten back to me for. Go and read the reviews online and actually look at some of the pictures on Google reviews. Nothing like how it has been advertised on Expedia. First time I was truly disappointed with my booking through Expedia because it was absolutely nothing like what I has seen on the app. Safe to say that will be my last disappointment because I will not be booking through Expedia again. I would share some of the photos we have from the night we spent there but I don’t even want to admit that I stayed there.
Stayed 1 night in Oct 2022
Response from Manager on 1 Nov 2022
Hello Robyn, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Trinell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They make you pay $60 in cash for deposit.
Stayed 1 night in Oct 2022
Response from Manager on 1 Nov 2022
Hello Trinell, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Good

Tara

Stayed 1 night in Oct 2022
Response from Manager on 30 Oct 2022
Hello Tara,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

JESUS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is filthy, the lobby was full of leaves that no one cared to clean, the host was rude and with a strong problem of lack of empathy, he did not let us
Stayed 1 night in Oct 2022
Response from Manager on 30 Oct 2022
Hello JESUS,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsÔøΩ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind
Great place to stay for peace
Stayed 1 night in Oct 2022
Response from Manager on 27 Oct 2022
Dear Guest,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you taking the time to share your experience.

4/10 Poor

Jimmy

Stayed 1 night in Oct 2022
Response from Manager on 26 Jan 2023
Hello Jimmy, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

MUSAWAR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very bad over hall
Stayed 4 nights in Oct 2022
Response from Manager on 20 Oct 2022
Hello MUSAWAR,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Agata

Stayed 7 nights in Oct 2022
Response from Manager on 20 Oct 2022
Hello Agata,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.