Guest wheelchair
Check availability

Reviews of Hotel St. James

2.5 out of 5
Hotel St. James
109 W. 45TH ST., New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 2055 out of 4033 reviews" "
Rating 8 - Good. 1285 out of 4033 reviews" "
Rating 6 - Okay. 407 out of 4033 reviews" "
Rating 4 - Poor. 181 out of 4033 reviews" "
Rating 2 - Terrible. 105 out of 4033 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erik A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all the shops and restaurants on the main drag very convenient location!
Stayed 5 nights in May 2024

6/10 Okay

Marsha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s New York City✌️🎉🗽😊
Stayed 1 night in May 2024

8/10 Good

Eunice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the staff at the front desk especially the guy who was always so bubbly and always cracking jokes. I appreciate that they had a place to store your luggage while it was time to wait for check in or leave for our flight. I also loved the room space! Did not feel like I was staying at a crammed NYC hotel. However I do wish they had a refrigerator and microwave in the room or at least in the main lobby. I think overall this hotel was great! I would totally come back!!!! Last but not least time square is around the corner. Boy was I there every night at 11:57 to see the daily art of a specific artist on the screens.
Stayed 2 nights in May 2024

8/10 Good

Lesa, Crystal

Travelled with family
Liked: Cleanliness, staff & service
Basic property with great location and value. We had a little trouble getting hot water in the shower, but made it work.
Stayed 3 nights in May 2024

4/10 Poor

Leesa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no hot water for the shower. The staff wasn’t super friendly. The location was good for tourists.
Stayed 5 nights in May 2024

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service
We really enjoyed our stay here, it was very clean, rooms cleaned with fresh towels daily and the staff is so nice and welcoming - charged 25 to check in early which was fine and no parking its across the street but incredibly expensive. A coffee station in the very back room when you walk in or a small coffee station in room with a small fridge would improve and make up for the age of the hotel. Would definately stay here again!!!

10/10 Excellent

Nancy, Norfolk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed for a quick overnight work trip.
Stayed 1 night in May 2024

8/10 Good

Gagandeep Kaur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best part about the hotel. It’s old but very well kept.
Stayed 4 nights in May 2024

10/10 Excellent

Findlay Golden

Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you are in town to see theatre! Clean, quiet and comfortable rooms.
Stayed 3 nights in May 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is why you stay. It’s 5 minutes to walk to times sq. And Start of broadway. Bed was squeaky, size of room was good, and bathroom was updated.
Stayed 2 nights in Apr 2024

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OLDER UNIQUE PROPERTY CLOSE TO EVERYTHING IN MANHATTAN
Stayed 1 night in Apr 2024

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, spacious, and comfortable. The front desk and staff are nice, helpful, and very courteous. Times Square is down the street and quick access to subway. It's within walking to distance to pretty much anything you need. I definitely enjoyed my stay.
Stayed 2 nights in May 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Although the facility (elevator, furnishings) needed updating the room was clean and spacious.
Stayed 1 night in May 2024

10/10 Excellent

Elaine, Saint John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. It's in the heart of Times Square. The guys at the desk are terrific. They accommodate your needs and will go over and above to help you.
Stayed 3 nights in May 2024

10/10 Excellent

marlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating nature of the front desk staff, particularly Joseph, significantly enhanced our experience. His exceptional dedication to guest satisfaction greatly contributed to the pleasantness of our stay. We would certainly consider returning to this establishment in the future.
Stayed 2 nights in Apr 2024
Response from Joey on 7 May 2024
Thank you for the wonderful review! We look forward to your next stay!

10/10 Excellent

Jay, Seven Fields

Travelled with partner
Small room but clean. Close to Times Square
Stayed 2 nights in May 2024

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities
hotel was nice clean and quiet but had a hard to getting hot water in room
Stayed 3 nights in Apr 2024

10/10 Excellent

Christal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, super clean, convenient to absolutely everything in the Times Square/Theater District area. I will definitely be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

jen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place with great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Souan

Travelled with family
Liked: Cleanliness, staff & service
Be careful when showering, entire bathroom floor gets completely wet. The bathroom has no fan so open the window.
Stayed 1 night in Apr 2024

10/10 Excellent

Ralph, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a number of times. Great location near Times Square.
Stayed 1 night in Apr 2024

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Old and has creepy stair cases and elevator but otherwise delightful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ian Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my third time staying at the Hotel St. James. If you want a no-frills hotel that has nice staff, is clean and is in a wonderful location (5 minutes from Times Square and easy access to several subway stations and buses) , then this is for you.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so close to Times Square and it's an easy walk to multiple restaurants, theaters, shops, etc. The room was clean and comfortable and the hotel provided luggage storage for early arrivals and later departures. The room was a little loud due to activity on the street outside but that's to be expected in this location. I would definitely stay here again!
Stayed 2 nights in Apr 2024

2/10 Terrible

Natalia

Disliked: Staff & service, property conditions & facilities
hotel badly needs remodeling, smelling drank men almost at the entrance , poor elevator condition nice mattress
Stayed 2 nights in Apr 2024

6/10 Okay

Jasara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is an older hotel with little to no improvements in years. No ventilation in the room. The elevators are slow and one is very narrow- possibly an old luggage elevator? It is in a good area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Noah Aya Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is one of the best hotel you can stay in in new york and anyone who says different just doesn’t get new york city. the staff are so friendly. every morning you wake up and hear the desk attendant happily greet people and he even remembers everyone. he also was enthusiastically giving directions to travel inquiries. there is also a fabulous bodega right beside this place where you can buy anything your heart desires. the room we stayed in was very quiet and clean. anyone who has a complaint about this place probably complains about the qualities of new york that make it new york and they shouldn’t have a say on this hotels quality.
Stayed 2 nights in Apr 2024
Response from Joey on 2 May 2024
We look forward to your next visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quaint hotel in the middle of midtown. Very historic. Quite peaceful.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent - a couple of blocks along from Times Square and the staff were welcoming and informative. Any help was sent immediately. I would thoroughly recommend this quirky old hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

FERNANDO, Portland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
busy midtown. price was right
Stayed 1 night in Mar 2024

6/10 Okay

ian william

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great location, our room double bed was good size but Hotel lack amenities like mini fridge , coffee makers, outlets.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tina

Travelled with family, Travelled with partner
Older building but kept up very well. Front desk staff was very friendly and helpful. The room we were in was updated. A little small only a desk, night stands, and closet but worked for us. We weren’t spending much daytime in the room. Nice to have the noon checkout.
Stayed 2 nights in Apr 2024

6/10 Okay

Maxim, Toronto

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was overheated and the steam radiators were banging even though there was no reason to be heating (no controls in the room). The heat meant we had to open windows, which is not a good idea in New York, since the streets are loud all night. So hardly any sleep. Great location, though.
Stayed 2 nights in Apr 2024

8/10 Good

Robert E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our stay. Good value for the price. Nothing fancy, but clean and comfortable. My only complaint was the clanky radiator that woke me up a few times during the night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hahnah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying here again!! The hotel was super clean and in the best spot to sight see! The front desk staff was very kind and helpful. Thanks for making my first trip to NYC AMAZING!
Stayed 6 nights in Apr 2024

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfectly located for walking to Times Square, midtown, Central Park, the Moma… everything we wanted to visit during our stay. The room was super clean and simple. We opened the window when it got a little warm. No mini-fridge, so no leftovers! Would stay again and recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe with caring staff. Close to Times Square, subway and buses, yet quiet street. Grocery and deli next door. Excellent value for money.
Stayed 9 nights in Apr 2024

8/10 Good

Kellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its really loud in the hall ways..door's slamming alot and the doors are heavy and its loud. I would suggest small refrigerators in the rooms. The staff was amazing though and its really close to alot of things. The deli next to it is convenient and has great food til late in the night. I would stay here again
Stayed 4 nights in Apr 2024

8/10 Good

pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint. The hotel staff exceptional! Convient location. Could use a fan in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No frills but sturdy, clean and the staff are fabulous!! There is no better location, one block from Times Square!
Stayed 1 night in Apr 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to Times Square! Hotel does not have many amenities, but for basic sleeping and shower needs, it’s perfect! We will definitely stay here again!
Stayed 4 nights in Apr 2024

8/10 Good

Beverley Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Minutes to Times Square yet it remains quiet. Close to Broadway and many restaurants
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer, south dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this property to share NYC with my family- husband and 2 teens. It was so convenient and we were close to everything. Room was spacious enough for the four of us. Staff were absolutely wonderful, especially Joey; but everyone we interacted with was polite and helpful. Would definitely stay again!
Stayed 1 night in Apr 2024

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service
Very basic hotel, but clean and a great location in the theatre district. My only complaint is that there is no coffee anywhere in the property-not in the rooms, not even the lobby. There is coffee you can buy in an eatery next door, but for someone like me who staggers blindly to the coffeemaker the minute I wake up, this was very annoying. Otherwise was pleased, would stay again.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Helpful staff, in the theater district, no frills but clean and affordable. Open as a hotel for 123 years!
Stayed 4 nights in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
This is an affordable, a little older spot with few amenities but is quiet, clean and most convenient. And the staff is so very helpful! If you want an excellent location and can be comfortable in a very simple (no refrigerator or coffee maker) lodgings close to Times Square and the metro but away from the craziness and noise, this is your place.
Stayed 3 nights in Apr 2024

8/10 Good

Tracey

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The hotel is very close to Times Square and was very clean. We felt very safe walking around even late night. But there was no bar as advertised, the bar was for decoration only and had a sign that said "No drinking, for decoration only" on it. That was something I looked for upon booking so we could have a drink and maybe work in the study on premises. There was absolutely no decor whatsoever, the walls were gray and the furniture looked like it came from Goodwill. Again clean, but felt a little like hostel. Bed was comfy but very squeaky so when I got up at night I felt like I was going to wake my friend up. Thin walls. Definitely budget friendly and the location can't be beat! But I missed the luxury of staying in a hotel. When we asked the desk clerk for ice his response was "what for?" For my drink. So he told me to go get it myself behind the bar which really is not a bar. We went behind the bar and got our own ice! The place was clean and quaint, but very old.
Stayed 3 nights in Apr 2024

8/10 Good

Antonija

Stayed 5 nights in Apr 2024