Reception
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Reviews of Hotel Pergola JFK Airport

2.5 out of 5
Hotel Pergola JFK Airport
183-02 Jamaica ave, Hollis, NY

Reviews

5.2
Rating 10 - Excellent. 102 out of 521 reviews" "
Rating 8 - Good. 61 out of 521 reviews" "
Rating 6 - Okay. 66 out of 521 reviews" "
Rating 4 - Poor. 67 out of 521 reviews" "
Rating 2 - Terrible. 225 out of 521 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

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Stayed 1 night in May 2024

2/10 Terrible

Nour

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 11 nights in May 2024

2/10 Terrible

Caitlyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning service people were drinking beer in the elevator. The room was a mess the towels had hairs one them and were clearly dirty. The room was falling apart.
Stayed 1 night in May 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unusual but very friendly people/staff
Stayed 1 night in May 2024

2/10 Terrible

Frank

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and hallway floors had piss stains on the floor. The area behind the toilet was yellow you can tell it hasn’t been cleaned in a while. The curtains at the window were so dirty. The windows were dusty. There were bags of trash in the stairs way. Not microwave in a room which I find insane because there weren’t even that many late night options for food nearby. Not a single chair in a room. No hair dryer ? The list is long.
Stayed 2 nights in May 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2024

6/10 Okay

Karanjeet

Business traveller, Travelled with group
Affordable prices
Stayed 3 nights in May 2024

6/10 Okay

Terry

Business traveller
Liked: Staff & service
Overall I would say that my stay was good. I had a few bugs that I saw and there was some roach residue in the drawer in the dresser when I checked in. After I wiped out the drawer, I felt good afterwards
Stayed 1 night in May 2024

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Faraz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No refrigerator
Stayed 1 night in May 2024

2/10 Terrible

Taramattie, Georgetown

Disliked: Cleanliness
It was disappointing
Stayed 1 night in May 2024

4/10 Poor

Alexia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed 5 nights and I do not recommend this hotel. There was a cockroach in the bathroom. The cleaning could be better, the room was a bit dusty and I found hair on the floor and towels. The card to open my room kept randomly deactivating, so I had to go to the front desk almost every day. The walls are paper thin, so you can hear everything going on around the room (very noisy). If your room is on the ground floor, you will hear unsatisfied customers arguing with the receiptionist every day. Overall, for the sake of your comfort, I would advise you to pay a higher price and go to another hotel.
Stayed 5 nights in May 2024

2/10 Terrible

PETER

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Fahim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Faraz

Only ok
Stayed 1 night in May 2024

2/10 Terrible

marthise

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Business They don’t have room cleaning , the rooms smell like cigarettes, it feel so unsafe to even be there , u can hear people fighting in the other room, most of these 5 stars reviews are paid review fake , Very terribile experience i don't ever advise anyone to book or go to that place. Pls don't go to that place, the receptionist is unprofessional, rooms are smelling and dirty. I requested for refund and they told me is not refundable.
Stayed 4 nights in May 2024

6/10 Okay

Faraz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in May 2024

4/10 Poor

Omkar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Oliver

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I think it’s just the standard in the USA but with standards from back home it was quite poor.
Stayed 1 night in May 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the bathroom.
Stayed 1 night in May 2024

2/10 Terrible

Grant

Disliked: Staff & service, amenities, property conditions & facilities
If the bullet-proof plastic covering of the front desk and the "NO REFUNDS" sign doesn't tell you to stay away, the barbed wire nearby stores, stained towels, non-functioning shower, weird smells, and lack of hangars should do the rest.
Stayed 2 nights in May 2024

6/10 Okay

Patrick, Jamaica Plain

I'm not going to criticize the place because I had a good stay but there are some small details that you have to take into consideration, the little cockroaches and I couldn't shower properly
Stayed 2 nights in May 2024

2/10 Terrible

Cristopher

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Mohanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty. There was mold in the bathroom. The walls were filthy. The bedding had cigarette burns. We had to buy our own. This is not a HOTEL but a MOTEL
Stayed 1 night in May 2024

8/10 Good

Arthesia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that I had a place to e
Stayed 1 night in May 2024

8/10 Good

Amanda, The Bronx

Stayed 2 nights in May 2024

8/10 Good

Fahmida

Stayed 2 nights in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

2/10 Terrible

Thornton

Disliked: Cleanliness, staff & service, property conditions & facilities
The towels was very dirty and the pillows was flat.. smelled like marijuana. Bed very small..
Stayed 1 night in May 2024

10/10 Excellent

Andres

Stayed 1 night in May 2024

6/10 Okay

Sabrina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was nice but it had roaches and the cleaning staff didn’t check to see if we needed clean towels or toilet paper. The front desk staff was nice. The Q110 stops directly in front of the hotel. In walking distance of corner stores but not real restaurants.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarbjit

Travelled with family
Very nice
Stayed 1 night in May 2024

2/10 Terrible

Christopher

Disliked: Property conditions & facilities
This place was pretty awful. It reeked heavily of cigarettes in the lobby and that smell flowed up into what was supposed to be our nonsmoking room. The phone in the room didn’t work so we had to go to the front desk in person when we had questions. The shower floor looked dirty and made me feel like I needed to wear flip flops whenever I got in there. The surrounding area was pretty scary and not a place you’d want to walk around in at night. In fact, my husband didn’t even feel comfortable with me walking across the street to the deli to get a sandwich.
Stayed 2 nights in May 2024

2/10 Terrible

Clife

Disliked: Cleanliness, staff & service, property conditions & facilities
No towels to take a shower The bed sheets have holes and the room stinks
Stayed 1 night in May 2024

4/10 Poor

Magnus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Evan

Travelled with group
Liked: Staff & service
Noisy partying every night, dangerous neighborhood, unclean rooms with broken fixtures etc.
Stayed 3 nights in May 2024

2/10 Terrible

Daphnée

Disliked: Cleanliness, staff & service, property conditions & facilities
The overall hotel is very disgusting
Stayed 3 nights in May 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
I like the overall
Stayed 1 night in Apr 2024

4/10 Poor

CARLENE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Edward

Disliked: Cleanliness, amenities
Stains everywhere and bad smell all over the room.
Stayed 1 night in May 2024

2/10 Terrible

ISSAM

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

CARLENE

Stayed 1 night in Apr 2024

10/10 Excellent

MD

Stayed 1 night in Apr 2024

2/10 Terrible

Berenice

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

matthew

Travelled with group
The staff were all very nice and didnt have any trouble checking in. The aircon was very noisy as was the road next to it. It was pretty clean. The neighbourhood wasnt great. Id avoid if you had a family. It is next to the airport so thats good
Stayed 1 night in Apr 2024

8/10 Good

Carol

Stayed 1 night in Apr 2024

10/10 Excellent

Pavitar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
City
Stayed 1 night in Apr 2024

10/10 Excellent

Pavitar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
City view
Stayed 1 night in Apr 2024

6/10 Okay

marianaurelian

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024

2/10 Terrible

Tonnica

Stayed 1 night in Apr 2024