Room, 2 Double Beds, Accessible, City View (Roll-In Show) | In-room safe, blackout curtains, iron/ironing board, free WiFi
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Reviews of Hampton Inn Manhattan Grand Central

3 out of 5
Hampton Inn Manhattan Grand Central
231 E 43rd St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1150 reviews" "
Rating 8 - Good. 341 out of 1150 reviews" "
Rating 6 - Okay. 115 out of 1150 reviews" "
Rating 4 - Poor. 58 out of 1150 reviews" "
Rating 2 - Terrible. 42 out of 1150 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Rashree - Front Office Supervisor on 27 May 2024
Thank you for staying with us at the Hampton Inn Grand Central. We appreciate your feedback and hope to see you again in the future.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Brianna Smith- General Manager on 24 May 2024
Thank you for staying with us at the Hampton Inn Grand Central. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel twice, now, and were very pleased both times. Very friendly desk service, great location if you need to be in the UN HQ area, and the room was clean and comfortable, if not terribly huge.
Stayed 1 night in Feb 2024
Response from Tatiana on 19 May 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay for the 2nd time at Hampton Inn Grand Central. Hope that we have you back with us soon!

10/10 Excellent

Rhys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel when I visit the city. It’s in a great area (near Grand Central) with multiple subway lines nearby and all around good businesses in close proximity too. Hotel staff is always helpful and friendly.
Stayed 4 nights in May 2024
Response from Tatiana on 20 May 2024
Thank you very much for your kind words! We're delighted to hear that you enjoyed your experience at the Hampton Inn Grand Central, your satisfaction is our top priority, and we're thrilled that we could contribute to making your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming, professional but also friendly and jovial.
Stayed 1 night in May 2024
Response from Rashree - Front Office Supervisor on 9 May 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at Hampton Inn Grand Central.

6/10 Okay

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff were helpful, to a degree. We complained about the noise of our neighbours and they were going to find new rooms but nothing happened.
Stayed 4 nights in Apr 2024
Response from Rashree - Front Office Supervisor on 30 Apr 2024
Good afternoon, I would like to apologize for the inconvenience you experienced at Hampton Inn Grand Central. Ensuring our guests' comfort is our priority, and I regret that we fell short in addressing the noise issue promptly. Your feedback is valuable, and we will investigate the matter to prevent this from happening in the future. We hope to welcome you back for a better experience.

10/10 Excellent

Amol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was very helpful. The included breakfast had excellent options. We stayed for 5 nights and each day they had different hot food for breakfast. The hotel's proximity to grand central station made it very easy for us to use public transport.
Stayed 6 nights in Apr 2024
Response from Rashree - Front Office Supervisor on 30 Apr 2024
It sounds like you had a fantastic experience at the Hampton Inn Grand Central! It's great to hear that our front desk staff was helpful and that you enjoyed the breakfast options we offer. Sounds like the Hampton Inn Grand Central was the perfect spot for your 5-night stay!

6/10 Okay

Marie claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Rashree - Front Office Supervisor on 30 Apr 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at Hampton Inn Grand Central.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable, the only complaint is the blankets were thin. Staff was so friendly. Great location for my trip to explore New York, I would stay again.
Stayed 4 nights in Apr 2024
Response from Rashree - Front Office Supervisor on 25 Apr 2024
I'm glad to hear that you found the room clean and comfortable! It sounds like our team made a positive impression on you with their friendliness, which can really make a difference in a hotel experience. While thinner blankets can sometimes be a drawback, it's fantastic to know that it didn't detract too much from your overall stay. Thank you for sharing your experience, and we look forward to welcoming you back for another stay in the future!

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast crew was exceptionally good!
Stayed 5 nights in Apr 2024
Response from Rashree - Front Office Supervisor on 24 Apr 2024
Thank you very much for your kind words! We're delighted to hear that you enjoyed your experience at the Hampton Inn Grand Central, especially our complimentary breakfast and the exceptional service provided by our breakfast crew. Your satisfaction is our top priority, and we're thrilled that we could contribute to making your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Janice

Travelled with group
Liked: Staff & service
It was ok
Stayed 2 nights in Jan 2024
Response from Rashree on 20 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

8/10 Good

Ireland

Travelled with partner
Liked: Cleanliness, staff & service
-
Stayed 4 nights in Apr 2024
Response from Tatiana on 16 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Eveliz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Awesome breakfast
Stayed 3 nights in Feb 2024
Response from Rashree on 15 Apr 2024
Good morning, thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us and our breakfast.

8/10 Good

Juliette Anlian Yuan

Travelled with group
Liked: Cleanliness, staff & service
Good location and the hotel was clean
Stayed 3 nights in Mar 2024
Response from Rashree on 15 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Amy, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rashree on 14 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Fantastic service while we were there!
Stayed 4 nights in Apr 2024
Response from Rashree on 13 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

6/10 Okay

Darcy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tatiana on 11 Apr 2024
Thank you for taking the time to leave a review! We appreciate your feedback and will be addressing your concerns.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay. The service was super awesome. Everyone was helpful and breakfast was expansive. Location was GREAT.
Stayed 3 nights in Apr 2024
Response from Tatiana on 8 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Lindsay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and made us feel at home. They helped with luggage, umbrellas in the rain, kept the rooms clean and the breakfast was good and plentiful. I’d stay here again for sure! The people make the difference!
Stayed 3 nights in Apr 2024
Response from Rashree on 5 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to Grand Central Station.
Stayed 4 nights in Mar 2024
Response from Rashree on 3 Apr 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Mar 2024
Response from Tatiana on 31 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Heather, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and close to the subway and 42nd street
Stayed 4 nights in Mar 2024
Response from Tatiana on 31 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us..

10/10 Excellent

Scott

Travelled with family
Liked: Amenities
Victoria was incredible, prior to our checking in and throughout our stay.
Stayed 3 nights in Mar 2024
Response from Rashree on 30 Mar 2024
Thank you for taking the time to provide us feedback from your stay at the Hampton Inn Grand Central. We are so happy you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and comfortable beds.
Stayed 4 nights in Feb 2024
Response from Rashree on 27 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay, staff were polite and helpful. Only downside is we had to keep getting new key cards because ours would stop working after a few hours, and breakfast was not the best, but would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Victoria D. on 26 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good value for the price!
Stayed 2 nights in Mar 2024
Response from Tatiana on 24 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in and check out very smooth, breakfast was very good. room was very clean and beds were comfortable, perfect for a couple of nights
Stayed 2 nights in Mar 2024
Response from Tatiana on 24 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

8/10 Good

Pan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was no refrigerator in the room, and the closet was short, making it impossible to hang long clothes.
Stayed 13 nights in Mar 2024
Response from Tatiana on 24 Mar 2024
Thank you for taking the time to write a review! We appreciate your feedback and will be addressing your concerns.

6/10 Okay

Marcy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tatiana on 19 Mar 2024
Thank you for taking the time to leave a review! We appreciate your feedback and will be addressing your concerns

8/10 Good

Malak

Business traveller
Liked: Staff & service, amenities
Two of the customer service at the front desk were amazing and went above & beyond to help. However, the coffee that was supposed to be available 24/7, was Always cold or out by 7 pm! And we have to ask them to provide a fresh one.
Stayed 7 nights in Mar 2024
Response from Tatiana on 19 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities
Fantastic location close to Grand Central Station and with the subway operating 24/7 one can get any where quickly and cheaply. A number of NYC landmarks are also in walking distance. The front desk staff Mike and Victoria were amazing, friendly and helpful. Mike was able to move me to another room when construction noise from the adjacent building was too loud. Victoria was always smiling and open to a quick chat. She made my stay very memorable and if i return to NYC I will definitely return.
Stayed 4 nights in Mar 2024
Response from Tatiana on 19 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

8/10 Good

Rhianna Ida

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly and attentive staff. Would be better to have locks for the bathroom doors and new water bottles every day.
Stayed 3 nights in Mar 2024
Response from Tatiana on 12 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Elva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was excellent. Within walking distance of Grand Central Station, Times Square, Broadway. The staff were friendly and professional. Breakfast was great!
Stayed 4 nights in Mar 2024
Response from Rashree on 8 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality
Stayed 4 nights in Feb 2024
Response from Brianna on 6 Mar 2024
Thank you for staying with us at the Hampton Inn Grand Central. We are so pleased you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to see all the sights. Free hot breakfast had lots of choices and was a nice way to start the day!
Stayed 4 nights in Feb 2024
Response from Tatiana on 5 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Leslie Ann, Port Lavaca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hampton Inn, Grand Central. It was in a great location walkable from Grand Central station with no issue. Staff was very nice and the breakfast every morning was great. The breakfast staff made the area was always stocked and very friendly. I would recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Tatiana on 5 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

8/10 Good

Gustavo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I think the price is worth it. Little distance from the Disney parks. The cleanliness would improve a little, especially the smell. In general it covered our requirements for the few days we stayed.
Stayed 3 nights in Feb 2024
Response from Tatiana on 5 Mar 2024
Thank you for writing a review. However, we are located in NYC at the Hampton Inn Manhattan-Grand Central, which is not near any Disney Parks. It seems your review may have been intended for a different location.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe area
Stayed 2 nights in Mar 2024
Response from Tatiana on 4 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

8/10 Good

Verona, Toronto

Stayed 3 nights in Feb 2024
Response from Tatiana on 24 Mar 2024
Thank you for taking the time to leave a review regarding your stay at the Hampton Inn Grand Central.

10/10 Excellent

Alia

Stayed 3 nights in Feb 2024
Response from Tatiana on 24 Mar 2024
Thank you for taking the time to leave a review regarding your stay at the Hampton Inn Grand Central.

8/10 Good

Rebecca, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Tatiana on 4 Mar 2024
Thank you for taking the time to leave a review! We appreciate your feedback and will be addressing your concerns.

10/10 Excellent

Inga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super zentral gelegen und das Frühstück war gar nicht so schlecht, wie manchmal bewertet. Immer eine warme Eierspeise, Fleischvariante (Bacon, Würsten), diverse Bagel, Waffeln zum Selbermachen, Oatsame, Apfel, Banane, Cornflakes, Joghurt…Saft und Kaffee waren auch sehr lecker. Wir hatten in der 15. Etage ein Zimmer mit Balkon (Rarität in NY) inkl. einmaligen Blick auf das Crysler Building. Bett war sehr bequem und an sich ist man in dieser Stadt nur zum schlafen im Zimmer.
Stayed 4 nights in Feb 2024
Response from Rashree on 2 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing! Sliding door in hotel room bathroom was a little hard for me to slide.
Stayed 2 nights in Feb 2024
Response from Rashree on 2 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay! Everything was super close and can easily walk to. Hotel was very clean and the staff was really friendly!
Stayed 3 nights in Feb 2024
Response from Rashree on 2 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rashree on 2 Mar 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel with friendly staff and good breakfast options
Stayed 4 nights in Feb 2024
Response from Rashree on 28 Feb 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Anjan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rashree on 28 Feb 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, two blocks to grand central, and there were a few great restuarants as well as a drug store on the corner. The room was clean and comfortable, breakfast was good (and ran until 10, bless them) and there was water available in the lobby 24/7. Overall, I would stay again!
Stayed 3 nights in Feb 2024
Response from Tatiana on 27 Feb 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!

8/10 Good

Jian Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tatiana on 28 Feb 2024
Thank you for taking the time to leave a review! We appreciate your feedback and will be addressing your concerns.

10/10 Excellent

Gopiharis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location
Stayed 3 nights in Feb 2024
Response from Tatiana on 27 Feb 2024
Thank you for taking the time to write a review regarding your stay at the Hampton Inn Grand Central. We are so glad that you enjoyed your stay with us!