Outdoor pool, open 7:00 AM to 5:00 PM, pool umbrellas, pool loungers
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Reviews of Gansevoort Meatpacking

5 out of 5
Gansevoort Meatpacking
18 9th Avenue at 13th street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Great location
Stayed 2 nights in May 2024
Response from Richard on 9 May 2024
Hi, we are happy you enjoyed your stay at the Gansevoort Meatpacking Hotel. Thank you for taking the time and for your kind review and hope to see you again soon.

6/10 Okay

Phillip

Travelled with partner
Liked: Amenities
Rooms and bathroom far beneath reputation and expectation. Unpleasant unhelpful and unbothered front desk - sad to see
Stayed 3 nights in Apr 2024
Response from Richard on 4 May 2024
Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

10/10 Excellent

Trisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stylish, safe accommodation. The staff were very pleasant esp Erika at the front desk who let us check in early and Clarice at the pool who was very friendly and kept the area nice and tidy and organized. Great location to explore Chelsea, Village, and enjoy the Hudson river park and HighLine. The lobby cafe has good food and drinks too! Thank you Gansevoort team
Stayed 3 nights in Apr 2024
Response from Richard on 30 Apr 2024
Hi, we are happy you enjoyed your stay at the Gansevoort Meatpacking Hotel. Thank you for taking the time and for your kind review and hope to see you again soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard on 30 Apr 2024
Hi, we are happy you enjoyed your stay at the Gansevoort Meatpacking Hotel. Thank you for taking the time and for your kind review and hope to see you again soon.

8/10 Good

Joseph, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Peloton was a plus.
Stayed 3 nights in Apr 2024
Response from Richard on 11 Apr 2024
Thank you for choosing The Gansevoort Meatpacking Hotel. We are very happy you have enjoyed your stay with us. Thank you for your positive feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent facilities and dining options, prime location, tremendous view of the river from my room.
Stayed 7 nights in Apr 2024
Response from Richard on 11 Apr 2024
Thank you for choosing The Gansevoort Meatpacking Hotel. We are very happy you have enjoyed your stay with us. Thank you for your positive feedback.

10/10 Excellent

Shelley, Costa Mesa

Stayed 3 nights in Apr 2024
Response from Richard on 30 Apr 2024
Hi, we are happy you enjoyed your stay at the Gansevoort Meatpacking Hotel. Thank you for taking the time and for your kind review and hope to see you again soon.

10/10 Excellent

Jose, Greenwich

Stayed 2 nights in Mar 2024
Response from Richard on 20 Apr 2024
Hi, we are happy you enjoyed your stay at the Gansevoort Meatpacking Hotel. Thank you for taking the time and for your kind review and hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erin Wilson/Reservations Manager on 4 Apr 2024
Thank you for the awesome review. We look forward to welcoming you back very soon.

8/10 Good

Jean

Stayed 2 nights in Mar 2024
Response from Richard on 18 Apr 2024
Hi, we are happy you enjoyed your stay at the Gansevoort Meatpacking Hotel. Thank you for taking the time and for your kind review and hope to see you again soon.

8/10 Good

Raquel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with rooftop bar with a great view of the Hudson River.
Stayed 1 night in Mar 2024
Response from Erin Wilson/Reservations Manager on 21 Mar 2024
Thank you for the great review. We hope to welcome you back here very soon!

10/10 Excellent

Tracy

Business traveller
Liked: Amenities
Excellent accommodations
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 3 Mar 2024
Tracy,Thank you for the great review! We hope to welcome you back very soon.

4/10 Poor

Staci

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 3 Mar 2024
Staci,Please accept my apologies that your experience was less than satisfactory. We hope to welcome you back very soon for a second chance to get it right.

10/10 Excellent

Val

Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 21 Mar 2024
Val, Thank you for the great review. We hope to welcome you back here very soon!

6/10 Okay

Domitille

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Impossible to get a simple black coffee without a 40min wait! No VIP treatment whatsoever. Room needs a lot more lights it’s always very dark. Housekeeper did a great job and the room was very clean.
Stayed 6 nights in Feb 2024
Response from Erin Wilson/Reservations Manager on 3 Mar 2024
Please accept my apologies that your experience was less than satisfactory. We hope to welcome you back very soon for a second chance to get it right.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Erin Wilson/Reservations Manager on 21 Mar 2024
Thank you for the great review. We hope to welcome you back here very soon!

10/10 Excellent

tess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the staff goes above and beyond! Such great service.
Stayed 2 nights in Feb 2024
Response from Erin Wilson/Reservations Manager on 3 Mar 2024
Thank you for the great review! We hope to welcome you back very soon.

4/10 Poor

MILAN, Chicago

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Erin Wilson/Reservations Manager on 21 Mar 2024
Milan,Please accept my apologies that your experience was less than perfect. We aim to provide the best possible experience for our customers and did not deliver that you. We hope to get a second chance at showing you what good service and great customer care is in the future.

4/10 Poor

Drake

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Disappointed and Frustrating experience
When booking, I explicitly requested NOT to have a room next to an elevator. The room I was given was not only directly across from the elevator but also directly across from the housekeeping storage room. This meant that every morning I was subjected to constant noise. Banging , crashing, locking, doors slamming etc. Unbelievable. I thought I was staying at a hostel. The "do not disturb" button on the digital control panel did not work. How do I know this? Because EVERY morning at 8am there was a loud knocking at my door and then they tried to OPEN the door (it was chained). When I yelled out that I had a DND button (red) they said , oh "that doesn't work". Nice. I work late hours so this become a real issue. Lastly, I had no WiFi for 3.5 days. When I checked in their servers had gone down so they couldn't access the main hotel reservation system. In the room the wifi was so bad that I couldn't even load maps and had to go outside and find a stronger LTE mobile signal. The hotel IT guy came by and gave me access to a different Wifi network but it was still weak and unproductive to use. He was nice and genuinely cared about the problem. Although I liked the people and the location, this was a really terrible and frustrating experience. Gannsevort you can do MUCH BETTER. With so many 4-5 star options to choose from I doubt I'll be staying there again unless I have an incentive to do so.
Stayed 3 nights in Feb 2024
Response from Erin Wilson/Reservations Manager on 3 Mar 2024
Please accept my apologies that your experience was less than satisfactory. We hope to welcome you back very soon for a second chance to get it right.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so friendly. Very tasty crème brûlée.
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 3 Mar 2024
Thank you for the great review! We hope to welcome you back very soon.

4/10 Poor

tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fine location; protracted room key problems
Stayed 3 nights in Feb 2024
Response from Erin Wilson/Reservations Manager on 18 Feb 2024
Tom,I am so sorry that your experience was less than perfect. We hope to welcome you back in future for a second chance to get this right.

10/10 Excellent

Dharmendra, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 18 Feb 2024
Thank you for the awesome feedback. We look forward to seeing you again soon.

4/10 Poor

Tammy, Manhattan Beach

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was a beeping sound that was coming out of our vent and woke us up at 3:30 am the property said oh sorry. They didn’t try to make it right. Also the television didn’t work properly and we got another oh sorry. Terrible customer service. I have stayed here multiple times and after this experience I don’t plan on returning.
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 14 Feb 2024
Tammy,Thank you so much for the feedback. I sincerely apologize that your experience was less than perfect. I will relay the message to the Director of Operations and Director Engineering with your concerns. I hope that you will visit again soon in hopes of giving us a second chance to get this right.

4/10 Poor

Darlene

Travelled with partner
No key access available. Had to get escorted to our room by staff to open door.
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 11 Feb 2024
Darlene,Thank you so much for the feedback. I do apologize that your experience was less than perfect. We hope to welcome you back soon for a second chance to get it right.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Expensive Vibey Hotel
Fun location, vibey hotel. The key system was broken, which was highly inconvenient. Did not like there was no free coffee in the room or lobby.
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 11 Feb 2024
Thank you so much for your feedback. I do apologize for the inconvenience and your experience was less than satisfactory. We hope to welcome you back soon for a second chance to get it right.

10/10 Excellent

hayato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & service.
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 4 Feb 2024
Hi Hayato, Thank you so much for the great feedback! We look forward to welcoming you back very soon!

10/10 Excellent

Kenneth

Liked: Staff & service
Nice location Staff was very friendly Roof bar was the highlight of my stay
Stayed 1 night in Feb 2024
Response from Erin Wilson/Reservations Manager on 4 Feb 2024
Hi Kenneth, Thank you so much for the great feedback! We look forward to welcoming you back very soon!

10/10 Excellent

Leon, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Erin Wilson/Reservations Manager on 4 Feb 2024
Hi Leon, Thank you so much for the great feedback! We look forward to welcoming you back very soon!

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2024
Response from Erin Wilson/Reservations Manager on 24 Jan 2024
Thank you so much for the great feedback. We hope to welcome you back here very soon.

8/10 Good

Nora

Stayed 2 nights in Jan 2024
Response from Erin Wilson/Reservations Manager on 24 Jan 2024
Thank you so much for the great feedback. We hope to welcome you back here very soon.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Erin Wilson/Reservations Manager on 21 Jan 2024
Paul, thank you for the great review. We hope to welcome you back here again very soon.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Great location! Welcoming and helpful staff. Great breakfast menu and amenities. Love the flat iron in the rooms along with the blow dryers! Seeing the same doormen at each visit is a plus - they are the jewel in the crown!
Stayed 1 night in Jan 2024
Response from Erin Wilson/Reservations Manager on 17 Jan 2024
Hi Michelle, Thank you so much for the great review. We hope to welcome you back here very soon.

10/10 Excellent

Sara

Stayed 3 nights in Jan 2024
Response from Erin Wilson/Reservations Manager on 4 Feb 2024
Hi Sara,Thank you so much for the great feedback! We look forward to welcoming you back very soon!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great perks like the rooftop bar.
Stayed 1 night in Jan 2024
Response from Erin Wilson/Reservations Manager on 17 Jan 2024
Hi Donna, Thank you so much for the great review. We look forward to welcoming you back very soon.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room and hotel!
Stayed 1 night in Dec 2023
Response from Erin Wilson/Reservations Manager on 10 Jan 2024
Thank you so much for the great review. We look forward to welcoming you back very soon.

8/10 Good

Talal

Stayed 6 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 31 Jan 2024
Hi Talal,Thank you so much for the feedback. We hope to welcome you back soon.

10/10 Excellent

Jeannie

Stayed 2 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 8 Jan 2024
Hi Jeannie, Thank you so much for the great review! We hope to welcome you back very soon.

2/10 Terrible

Diane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Loud, overpowering music in elevators, lobby has NO where to sit while meeting friends, blinds fell off window and maintenance was in our room for 5.5 hours, HEAT could NOT be regulated so room was 76 degrees!!! should i go on?
Stayed 2 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 8 Jan 2024
Hi Diane,Thank you for the feedback. I am so sorry that your experience here was less than perfect. I will send this over to our front office team to discuss with the engineering department. We hope to welcome you back soon for a second chance.

10/10 Excellent

Hind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin Wilson/Reservations Manager on 8 Jan 2024
Hi Hind,Thank you so much for the great review. We hope to welcome you back very soon.

10/10 Excellent

elliot

Stayed 4 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 26 Dec 2023
Hi Elliot,Thank you so much for the great feedback. We look forward to welcoming you back very soon.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 25 Dec 2023
Hi Dean,Thank you so much for the great feedback. We hope to welcoming you back very soon!

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The service is impeccable always and the rooms are beautiful and very clean.
Stayed 2 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 20 Dec 2023
Hi Laurel,Thank you so much for the great review! We hope to welcome you back very soon! Happy Holidays!

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and the area is perfect
Stayed 2 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 17 Dec 2023
Hi Katherine,Thank you so much for the great review. We look forward to welcome you back again very soon!

10/10 Excellent

john, merrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Sep 2023
Response from Erin Wilson/Reservations Manager on 17 Dec 2023
Hi John,Thank you so much for the great review. We look forward to welcome you back again very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 11 Dec 2023
Thank you for the awesome review. We look forward to welcoming you back very soon.

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Erin Wilson/Reservations Manager on 11 Dec 2023
Hi Marlena, Thank you so much for the great review. We look forward to welcoming you back very soon!

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin Wilson/Reservations Manager on 10 Dec 2023
Thank you for the great review. We hope to welcome you back very soon!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erin Wilson/Reservations Manager on 10 Dec 2023
Thank you for the great review. We hope to welcome you back very soon!

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great location, specious and well appointed room. Highly recommend.
Stayed 1 night in Dec 2023
Response from Erin Wilson/Reservations Manager on 10 Dec 2023
Thank you for the great review. We hope to welcome you back very soon!

10/10 Excellent

Kerwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin Wilson/Reservations Manager on 26 Dec 2023
Hi Kerwin,Thank you so much for the great feedback. We look forward to welcoming you back very soon.