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It was a very pleasant stay, it was clean and very comfortable for me and my 2 grown kids. The staff was amazing very friendly and helpful from the front desk to housekeeping, I would definitely stay there again.
Zaryah
Stayed 7 nights in May 2024
Response from George Vesa on 29 May 2024
Dear Zariah,On behalf of our team, thank you so very much for your kind words and recommendation. We are happy to see how much you enjoyed your stay and our service and look forward to welcoming you back.
6/10 Okay
Ishtiaq
Travelled with partner
28 May 2024
Liked: Cleanliness, staff & service
Best hotel in the immediate vicinity. No frills. Very small rooms, but clean. Only street and third party garage parking. Okay to stay for a day or two. Front desk was polite and accommodating.
Ishtiaq
Stayed 1 night in May 2024
Response from George Vesa on 28 May 2024
Hi Ishtiaq,We appreciate your candid feedback, thanks very much for taking the time to share it with us. We look forward to being at your service in the future.
Hi Stephanie,Glad that you found value in your stay at Edge Hotel and thank you for taking the time to rate us. We look forward to your next stay with us!
This property is so conveniently located if you have reason to be in Washington Heights or the surrounding areas. Dominic at the front desk is outstanding.
Margaret
Stayed 2 nights in May 2024
Response from George Vesa on 13 May 2024
Hi Margaret,Thanks very much for your kind words and excellent rating, we greatly appreciate it! We are so glad to see that you enjoyed your stay with us and our service. Compliment for Dominic is noted and we'll make he sees it.We hope to welcome you back soon!
Nice welcome at front desk, fast elevator ride to room, and easy entry room with key card. Room was smaller than I thought it would be. However, I do not travel much and have since learned that this is the norm for New York city. Room was clean, bathroom was quite nice, and there was a desk with pad and pen. It was an excellent experience.
James
Stayed 1 night in May 2024
Response from George Vesa on 13 May 2024
Hi James,Happy to see you enjoyed your stay with us! Thank you for taking the time to rate us and leave a comment, we appreciate it.We hope to welcome you back soon!
I love the hospitality of the staff. Everyone was super friendly and knowledgeable. I hated that my room was little as hell. But its was still beautifully placed together ❤
tiffany
Stayed 2 nights in Apr 2024
Response from George Vesa on 9 May 2024
Hi Tiffany,We're thrilled you felt the love from our friendly and knowledgeable team—it's all about that warm welcome! As for the cozy size of your room, we like to think of it as our way of encouraging "quality cuddles" with your surroundings. Here's to snug spaces that are beautifully packed with charm! Hope to see you again soon.
Clean and simple room. Easily accessible public transportation. Very friendly and helpful staff. Thank you for a stress free stay!
Kasandra
Stayed 2 nights in May 2024
Response from George Vesa on 9 May 2024
It's our pleasure to have provided a stress-free stay, Kasandra! Thank you for taking the time to comment on your stay and for the 5-star rating, they are both greatly appreciated. We look forward to welcoming you back!
10/10 Excellent
James
30 Apr 2024
Liked: Property conditions & facilities
Location
James
Stayed 1 night in Apr 2024
Response from George Vesa on 1 May 2024
Thanks for 5 out of 5, James! Glad to see you enjoyed your stay with us. We hope to see again soon.
The hotel was clean and the bed was comfortable. As a female traveling alone, I never felt unsafe. It was also convenient to the subway for a straight shot down to Manhattan. Unfortunately, the room was very small and would have been uncomfortable if I had been traveling with a second person.
Jennifer
Stayed 6 nights in Apr 2024
Response from George Vesa on 29 Apr 2024
Hi Jennifer,Thanks for taking the time to leave us valuable feedback. Our guests' comfort and safety along with cleanliness are at the core of our service and we are glad to see you have enjoyed all three aspects. The size of our rooms is comparable to most Manhattan hotels and we do host plenty of couples and families but comfort varies from guest to guest.Thank you for choosing Edge Hotel and we hope to welcome you back in the future.
Best hotel experience ever! Since booking to check out I had a great experience! Initially when I booked I had a question about early check in so I sent an email and had a response in 30 minutes! Upon arrival Dominic greeted us and had the best customer service experience! He provided us with a list of nearby restaurants and answered all our questions! The room was perfect, great city view and just 2 minutes away from the subway station! Definitely coming back!
Naiby
Stayed 3 nights in Apr 2024
Response from George Vesa on 29 Apr 2024
Dear Naiby,Thank you for sharing your wonderful feedback about your recent stay with us at Edge Hotel! It's truly heartwarming to hear that you had the "best hotel experience ever" from start to finish.We are delighted that you found our customer service exceptional, especially with Dominic's warm welcome and helpful recommendations. I will personally ensure he receives your kind words. Our team takes pride in creating memorable experiences, and we are thrilled to have exceeded your expectations.It's fantastic to know you enjoyed your room with its great city view and convenient location near the subway station. We understand the importance of these details to ensure a comfortable and enjoyable stay.We can't wait to welcome you back for another exceptional experience. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Thank you once again for choosing to stay with us. We look forward to your return!Warm regards,George VesaGeneral Manager
2nd stay and I love coming back there! The staff is just amazing and it's not far from the airport, everything is within walking distance
Jacqueline
Stayed 4 nights in Apr 2024
Response from George Vesa on 25 Apr 2024
Dear Jacqueline,Thank you very much for your kind words and for choosing to stay with us again. We are thrilled to hear that you enjoyed your second visit with us and that our staff made your experience memorable.It's wonderful to know that our location was convenient for your needs and that you found everything easily accessible. We truly appreciate your loyalty and look forward to welcoming you back for your third stay and beyond.If there is anything more we can do to enhance your future visits, please do not hesitate to let us know.Warm regards,George VesaGeneral Manager
4/10 Poor
Stacey
Business traveller, Travelled with partner
21 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
There was hair in bed and bathroom. Blood on linens and musty smell in room
Stacey
Stayed 1 night in Apr 2024
Response from George Vesa on 22 Apr 2024
Hi Stacey, I'm truly sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept my sincerest apologies for the cleanliness issues you encountered in your room. This certainly does not reflect the high standards we strive to maintain.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we fell short in this instance. I will personally address these concerns with our housekeeping team to ensure that such oversights are rectified immediately.We value your feedback and would appreciate the opportunity to make this right. If you would consider giving us another chance, I would be more than happy to assist with arranging a complimentary future stay and ensuring that everything exceeds your expectations.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in our hotel. Please feel free to contact me directly if there is anything else I can do to assist you.Warm regards,George VesaGeneral Manager
Hi Richard,Thank you for your rating and comment, we appreciate it. I am happy you enjoyed your stay and our team's service. We look forward to welcoming you back!
Hi Laura,Thank you for taking the time to recognize our team's focus on service, we appreciate it. We truly care about our guests' experience and pridefully ensure everyone has an amazing stay. We look forward to welcoming you back.
Thank you for taking the time to rate us, Charlene. We always appreciate receiving confirmation that our guests enjoyed their stay with us. We hope to welcome you back in the future.
Staff were friendly and efficient. Really enjoyed our stay. Close to subway. Corner deli across the street was great to grab a quick bite.
April
Stayed 4 nights in Mar 2024
Response from George Vesa on 1 Apr 2024
Hi April,So happy to receive confirmation that you enjoyed your stay and our service. Thanks very much for taking the time to share your experience with the world. We look forward to welcoming you back!
10/10 Excellent
Maribel
31 Mar 2024
Liked: Cleanliness, staff & service
Nice and friendly staff.
Maribel
Stayed 5 nights in Mar 2024
Response from George Vesa on 1 Apr 2024
Hi Maribel,Thank you for your comment and rating, we greatly appreciate it and are happy to see that you enjoyed our service. Hope to see you again soon!
10/10 Excellent
kevin
26 Mar 2024
kevin
Stayed 2 nights in Mar 2024
Response from George Vesa on 15 Apr 2024
Thanks very much for the 5-star rating, Kevin! We are happy to see that you enjoyed your stay and look forward to welcoming you back.
Although there are plenty of dining options outside of the hotel for the amount of money for a 2 night stay you would think there would be a restaurant inside of the hotel. Also the rooms are a bit cramped and the shower a bit tight however the lounge was very nice and the staff were accommodating overall a nice stay just a bit pricey
Tiana Monique
Stayed 2 nights in Mar 2024
Response from George Vesa on 26 Mar 2024
Hi Tiana,Thank you for your candid feedback, it is appreciated. We hope to welcome you back in the future.
10/10 Excellent
JoEllen
Business traveller
24 Mar 2024
It was like staying at a friendly B&B (without the breakfast).
JoEllen
Stayed 4 nights in Mar 2024
Response from George Vesa on 25 Mar 2024
Hi JoEllen,Thanks very much for your comment and top rating, it is very appreciated. We look forward to welcoming you back.
Every single person we encountered was polite, kind & friendly! Front desk staff called us by name after first night and assured us no one besides guests enter the property.
Each asked about our family member who was critically ill at NYP/Columbia when we returned and wished us good luck on our way out to the hospital. Hands down fantastic place!!!
Our family enjoyed sitting all together in the very homey conference room the day our cousin was in OR until 2am.
Thank you for the hospitality!
Anne
Response from George Vesa on 13 Mar 2024
Hi Anne,We thank YOU for choosing to stay with us during such a trying time for your family and leaving us this amazing comment. It is greatly appreciated.We hope to welcome you back for a leisure stay.
The front desk gentleman was very nice with great personality and very helpful. Room was small but perfect for just me. Definitely would stay again if need be. Thank you to the staff!!
Shaun Marie
Stayed 1 night in Mar 2024
Response from George Vesa on 13 Mar 2024
Hi Shaun Marie,On behalf of our team, thank you for taking the time to leave feedback on your stay with us. It makes us happy when our guests confirm they enjoyed our service.We hope to welcome you back soon!
Hi Charles,Thanks for taking the time to leave us feedback on your stay. We do offer a mini-fridge upon request, on a first-come, first-serve basis and our lounge features a microwave for guest use. We hope to welcome you back in the future.
Hi Desiree,Thank you for your comment and rating, it's appreciated. We are glad to see that you enjoyed your stay and look forward to welcoming you back.
Louis and the rest of the staff were great! The rooms are small, typical of what you would find in an older NY boutique hotel, but very clean. However, the lock to room 908 was broken. We notified the front desk but it was never repaired during our 3 night stay. We used the metal door jam/stopper to keep out any intruders. I would not stay in this room as a single female traveler but I was with my husband and had inlaws next door in a 2 room suite like setup that had an outer door that we kept closed at night. We drove and street parking is non existent, but we got lucky and found free street parking at night when we arrived. We left the vehicle and took the subway or Uber for transportation. I would stay here again but in a different room.
Denise
Stayed 3 nights in Mar 2024
Response from George Vesa on 6 Mar 2024
Hi Denise,Thank you for taking the time to leave feedback on your stay, we appreciate it. Apologies for the inconvenience you experienced with the door lock. Our Chief Engineer checked it on Monday and could not find anything wrong with it. It auto-locked upon exiting the room and the same when he locked it from the inside. Not sure what could've happened.We look forward to welcoming you back.
2/10 Terrible
Charles
Travelled with family
5 Mar 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Hotel would not cancel reservations after my surgery went better than expected and I didn’t need rooms for the last night.
Charles
Stayed 2 nights in Mar 2024
Response from George Vesa on 6 Mar 2024
Hi Charles,Very sorry to see we didn't complete your request to your satisfaction! From what I see, you prepaid Expedia for your reservation. Reducing the number of nights in this case would need to go through Expedia and they send a message to the hotel to inquire if we are willing to refund you (which we usually do for patients). If this is something you did request through Expedia, we are not showing a record of the request but we will be more than happy to look into it if you'd like to initiate the request with Expedia. Feel free to call us if you require assistance with the process. Thank you for staying with us.
Dear Hoss.on behalf of the hotel staff we would like to thank you for taking the time to give us your feed back.we hope to see you again soon.Best regards,LuisF/D
I recently had the pleasure of staying at Edge Hotel and it was a delightful experience. The staff was friendly and accommodating, the rooms were clean and comfortable, and the overall ambiance was welcoming. I highly recommend Edge Hotel for a great stay.
Hossein
Stayed 4 nights in Feb 2024
Response from George Vesa on 26 Feb 2024
Hi Hossein,On behalf of our team, thank you so much for taking the time to share your Edge Hotel experience with the world and for recommending us. We are happy to see how much you enjoyed your stay and our service. We hope to welcome you back soon!
Dear Ms. Judy.on behalf of the hotel staff we would like to thank you for taking the time to give us your valuable feed back about your stay.We hope to see again and to have the opportunity to welcome you again.Best regards,Luis
Hi Ken,Thanks very much for the stellar rating, we appreciate it. We hope to be at your service again soon.
6/10 Okay
Alonzo
19 Feb 2024
Alonzo
Stayed 2 nights in Feb 2024
Response from George Vesa on 20 Feb 2024
Thanks for taking the time to rate us, Alonzo. We will work harder for the additional 2 stars on your next stay but meanwhile, we would appreciate feedback on what we could've done better. You can give us a call and ask for the general manager's email and share your experience with me directly.Thanks again and we hope to see you in the near future.
10/10 Excellent
JENNIFER
18 Feb 2024
Liked: Cleanliness
Nice stay and nice staff
JENNIFER
Stayed 1 night in Feb 2024
Response from George Vesa on 19 Feb 2024
Thanks very much for the rating and your comment, Jennifer. We are happy to see that you enjoyed your stay and our service and look forward to welcoming you back.
The hotel is beautiful and it has a nice interior finish. The bathroom is also clean and well placed. One thing I didn’t like was the bathroom door somewhat couldn’t keep the water in at least for the room I got.
Albert
Stayed 1 night in Feb 2024
Response from George Vesa on 19 Feb 2024
Hi Albert,Thank you for taking the time to provide feedback on your stay and for the 5 stars, we appreciate it. Apologies for the inconvenience you experienced with the bathroom door. I believe you might be referring to the shower door which has seals that eventually wear out due to friction. We replace these as soon as we find them or our guests report them.We look forward to welcoming you back!
Hotel was clean and beds were very comfortable. The staff were friendly and accommodating! It was about a block from the subway station which was very convenient.
Heather
Stayed 3 nights in Feb 2024
Response from George Vesa on 5 Feb 2024
Hi Heather!Many thanks for your comment and rating, we appreciate it and look forward to welcoming you back.