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Reviews of Casa Azul Hotel Blu JFK

2.5 out of 5
Casa Azul Hotel Blu JFK
220-16 jamaica ave, Queens Village, NY

Reviews

6.6
Rating 10 - Excellent. 212 out of 744 reviews" "
Rating 8 - Good. 173 out of 744 reviews" "
Rating 6 - Okay. 89 out of 744 reviews" "
Rating 4 - Poor. 102 out of 744 reviews" "
Rating 2 - Terrible. 168 out of 744 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in May 2024

4/10 Poor

Mackintosh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ellen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Savi

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad bad place no one needs to go there first of all they cancel my reservation and told me I don’t have a room
Stayed 2 nights in May 2024

10/10 Excellent

Amaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

4/10 Poor

Nevierah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in bathrooms, broken furniture, AC vents had weird smell coming from it, vending machines hardly worked (stole money from me a couple times), don’t like the location.
Stayed 2 nights in May 2024

8/10 Good

Ramona Janeen, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't get any sleep the furst night. No accommodation for the 3 noise complaints i reported. That was on going over 6 hrs. The hotel was very clean, the room was very nice, comfortable bed & amazing shower.
Stayed 4 nights in May 2024

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Angela

Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s great in terms of location. The train station LIRR is right around the corner. The strip has a lot to do within walking distance but the property was extremely loud at night especially. The first night there a woman was INCREDIBLY LOUD doing you know what for several hours. We heard multiple guests knocking on the door to tell them to tone it down. A guest even screamed SHUT UP and to no avail this woman kept that loud level of voiceover no matter what. The 2nd night not as bad with the woman but just seems like people love to come in super late extra loud. 3rd night same scenario. If you want a place of convenience regarding the train, I’m sure there are other places but this one I couldn’t even sleep half the time. I’d love to come back to NY but need a different stay. The staff was friendly though!
Stayed 3 nights in May 2024

2/10 Terrible

Myeisha

Travelled with group
Disliked: Staff & service, property conditions & facilities
I will never stay at this facility ever again. The rooms were so nasty and smoked out. I could not breathe from the horrible smoke smell in the room. The refrigerator had mold and the bed lining was dirty with stains!
Stayed 3 nights in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in May 2024

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both of my rooms are were 6 doors apart. Not together as i asked for them to be. The air conditioner in one of the rooms was not working at all. The lighting the rooms is limited. I had to ask the front desk to have house keeping to come check the air conditioner 4 times before anyone came. And still and all the air conditioner isn't working. I will never stay here or recommend this hotel. I am so unsatisfied.
Stayed 1 night in May 2024

8/10 Good

tatiana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Its pretty nice it jus smells like ppl be smoking outside the hallways
Stayed 1 night in May 2024

2/10 Terrible

jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jemima

Stayed 1 night in May 2024

4/10 Poor

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Catrina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won't be staying there again. Looked like mucous was on the pillow. Complained nothing. TV didn't work. Bathroom not clean.we slept in our clothes. Smelled of weed. Weird people up running around all night and the passing train.
Stayed 1 night in May 2024

10/10 Excellent

Raphaelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in May 2024

4/10 Poor

Kristen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we walked in we could smell cigarette smoke inside the building. It lingered down the hallways and even into our room. The linens had cigarette burns and stains on them. Other guests could be heard at all hours of the night opening and slamming their doors shut. Absolutely mind blown these were the conditions for what we paid for 1 night staying here. Would not go back.
Stayed 1 night in May 2024

2/10 Terrible

Vanina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled of smoke and marijuana. Even on the non smoking floor it was so bad that we had to light candles to try to freshen the room. If your a smoker or THC user this is the place for you. If not I would highly recommend not booking.
Stayed 3 nights in May 2024

4/10 Poor

Ghazi

Disliked: Cleanliness
Stayed 3 nights in May 2024

2/10 Terrible

Fritzrun

Travelled with family
Too much Weed and cigarette smoking. And a lot of prostitution. Two people have to share one washcloth and only one microwave in the hallway Very noisy hotel. Not recommended to anyone
Stayed 6 nights in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

4/10 Poor

Alena

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is a convenient 20 minute walk to UBS arena. The property itself is very dated and requires thorough cleaning. The matresses had no protecters or fitted sheets, the AC unit smelled strongly of mildew when turned on, the sink handle's finish was heavily flaking off (appeared to be painted over metal rather than properly refinished). Additionally, there were several holes that resembled cigarette burns in the covers and curtains. The room overall didn't appear to be clean
Stayed 3 nights in May 2024

2/10 Terrible

Curt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Dirty. Train every few minutes right outside. Thin walls.
Stayed 1 night in Apr 2024

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are efficient in resolving some of the customers needs: like bringing cleaned towels and other supplies, but when we called them to help us with the TV in the room, nobody ever come. There’s is no microwave, no hot coffee or even hot water to make a tea in the morning. There’s parking spaces maybe for everyone but the only Exit/Etrance is kind of an inconvenience.
Stayed 4 nights in May 2024

6/10 Okay

Teilah

Travelled with group
Disliked: Staff & service, amenities
Overall it was okay. As soon as you get up to the second floor it REEKS of weed and cigarettes. Other guests are always slamming doors and yelling. The bed spread was also really random with dolphins on the comforter, which made it feel very unprofessional.
Stayed 4 nights in May 2024

6/10 Okay

Nathan

Travelled with family
Liked: Amenities
Stayed here while taking my daughter to a KPop concert at UBS Arena. Parking was great, Parked against the building (we were given room 117 right next to my car). Check in was average, girl was polite but soft-spoken behind the bulletproof glass). Room was cleaned and mopped when we arrived so had to wait about 20 minutes in the lobby, no biggie. Ac worked but not well, ran for 5 minutes then shuts off. Fan controls weren't operational, only Auto worked. Bedding had some cigarette burns, but were clean and changed during our 2 night stay, room didn't smell like smoke so I'm assuming they're the same bedding from a once 'Smoking" facility. Residual weed smell in lobby/halls. Shower drain couldn't keep up with the flow. Water would slowly creep to the end of the shower and overflow if not turned back, had to run shower with half pressure. But it was OK, nice shower head and wand. TV was a nice surprise. 75" 4K HDR for a small room . Vending machines were stocked and $2.00 Sodas and water wasn't horrible either. Room was noisy however, Subway noise out my window was to be expected and if the AC worked right it would've camouflaged it somewhat....however having tile floors in the hallways made for an annoying experience. Uncouth guests had no consideration and were belligerent and loud, and with no carpeting in the hall, you could hear everything through the door. Management didn't intervene... night 2 it wasn't as bad. All in all, it wasn't horrible for the price.
Stayed 2 nights in May 2024

4/10 Poor

kassandra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like this hotel at all
Stayed 2 nights in May 2024

2/10 Terrible

Cheri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property smelled like weed. The lock on our door was broken. The shower, light switch and toilet were dirty. It was just awful.
Stayed 1 night in May 2024

4/10 Poor

Erin

Travelled with family
Property would be excellent for short stays if cleaned properly. We booked for walking distance to the train station for a concert. Locks on doors were not sturdy. I travel with a hotel door security lock so it wasn’t as much of an issue for us. There was a strong smell of incense and/or vape smoke. The bedding was also worn and had spots of damage. If we had paid $130-165 I wouldn't be as disappointed. It was difficult to sleep because of the smell. Other visitors had the same comments. On the bright side the staff was extremely friendly and helpful. I wish the cleanliness wasn’t a factor because I like the location for attending events at the UBS arena.
Stayed 1 night in May 2024

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating. They were nice. You can heat everything in the hallways and from other rooms.
Stayed 1 night in May 2024

2/10 Terrible

Molina

Travelled with partner
Disliked: Cleanliness
This place is horrible. First time in my entire I experienced something like that. Room was small. Bathroom light was not working. lobby smell weed.shower handle was broken. No outside light can penetrate the room. Pillow are stained and bad quality. I was uncomfortable the whole night.in general this place is nasty, I don’t recommend
Stayed 1 night in May 2024

2/10 Terrible

Jefferson

Stayed 1 night in May 2024

8/10 Good

Andres

Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Apr 2024

2/10 Terrible

Eury

Disliked: Cleanliness, staff & service, property conditions & facilities
Nat good horrible
Stayed 7 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Apr 2024

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had really nasty attitudes. My guest wasn’t allowed to wait in the building , not even the lobby. He was told he had to wait in the parking lot. The showers were FILTHY. There’s one ironing board in the whole building and it was chained up like if it was on house arrest! Not a good experience AT ALL!
Stayed 1 night in Apr 2024

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Pamela

Travelled with partner
Disliked: Cleanliness, staff & service
Staff was rude. Room was dirty. Would not recommend
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

8/10 Good

Orville

Liked: Cleanliness, property conditions & facilities
It’s ok have a lot of potential
Stayed 2 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024