Lobby
Check availability

Reviews of Best Western Plus Brooklyn-Prospect Park

2.5 out of 5
Best Western Plus Brooklyn-Prospect Park
928 Coney Island Ave, Brooklyn, NY

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 72 reviews" "
Rating 8 - Good. 15 out of 72 reviews" "
Rating 6 - Okay. 9 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 8 out of 72 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dalya

Disliked: Cleanliness, staff & service, property conditions & facilities
We were bumped to the Brooklyn vybe hotel and had a very poor experience.
Stayed 2 nights in May 2023

8/10 Good

Regine

Stayed 3 nights in Apr 2023

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
How does this happen....
This was VERY disappointing. I get there to check in at 730 pmand they tell me the hotel is closing and the rooms have minimal accomodations! I did not choose to stay. I needed to find another place at 730pm to stay for the night. This is very unacceptable and how does Hotels.com not know this....I received no prior communications that this was happening. This is the second time in the past few months that something of great magnitude has taken place...things that are huge when you are traveling.
Stayed 1 night in Apr 2023
Response from Best Western Plus Team on 24 Apr 2023
Dear Guest, We do understand that there was an incident happened in our property. We would really like to apologize for that

4/10 Poor

Al

Liked: Cleanliness, staff & service
Disliked: Amenities
Property OK. Area sketchy. Street parking only.
Stayed 3 nights in Apr 2023
Response from Best Western Plus Team on 18 Apr 2023
Dear Al, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

8/10 Good

Candace

Travelled with partner
Liked: Staff & service, property conditions & facilities
There was hair on our toilet but other that that the room was fine. A little small for my taste but fine. Also, there could've been more meat options for breakfast and fruit.
Stayed 1 night in Apr 2023
Response from Best Western Plus Team on 18 Apr 2023
Dear Candace, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

6/10 Okay

Tyrone

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needed a room when in town for a wedding. NOT near prospect park, Noisy area, noisy hotel with thin walls. Rooms were clean, staff was helpful.
Stayed 1 night in Apr 2023
Response from Best Western Plus Team on 17 Apr 2023
Dear Tyrone, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Best Western Plus Team on 12 May 2023
Dear Tessa, Thanks you for staying with us. We really appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Best Western Plus Team on 12 Apr 2023
Dear Guest, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Apr 2023
Response from Best Western Plus Team on 11 Apr 2023
Dear Aaron, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

KERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY CHECK IN
Stayed 1 night in Apr 2023
Response from Best Western Plus Team on 12 Apr 2023
Dear Kerry, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

8/10 Good

Harpreet Singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Best Western Team on 3 Apr 2023
Dear Harpreet, Thank you for rating us 8 out of 10, your feedback and support is highly appreciated. As a new property we rely on loyal guests like you. I'd like to invite you to stay with us in a near future. Thank You

10/10 Excellent

Kemisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Best Western Plus Team on 2 Apr 2023
Dear Kemisha, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

shawn

Stayed 1 night in Mar 2023
Response from Best Western Plus Team on 17 Apr 2023
Dear Shawn, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!Thank You.

8/10 Good

Kaslyn, Snellville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and their is an amazing restaurant across the street. Great food, and fine dinning.
Stayed 1 night in Mar 2023
Response from Best Western Team on 21 Mar 2023
Dear Kaslyn, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

LaRee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Best western team on 19 Mar 2023
Dear LaRee, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was clean and the staff were polite. I did not like that the internet was on and off. I had to go to the cellar to do my conference. Even when I was there, the internet got interrupted during my meeting.
Stayed 3 nights in Mar 2023
Response from Best Western Team on 18 Mar 2023
Dear Joshua,Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

2/10 Terrible

noah

Stayed 2 nights in Mar 2023
Response from Management on 31 Mar 2023
Dear Noah, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

10/10 Excellent

Nancy

Stayed 2 nights in Feb 2023
Response from Best Western Team on 21 Mar 2023
Dear Nancy, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. We really appreciate your feedback! Hope to see you soon again! Thank you

10/10 Excellent

Hermione

Stayed 1 night in Feb 2023
Response from Best Western Plus Team on 14 Mar 2023
Dear Hermione,Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

8/10 Good

Stacey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The property was clean and was within walking distance from many food options.
Stayed 2 nights in Feb 2023
Response from Best Western Plus Team on 19 Feb 2023
Stacey, Thank you for rating us 4 out of 5, your feedback and support is highly appreciated. As a new property we rely on loyal guests like you. I'd like to invite you to stay with us in a near future. Have a fantastic weekend!Guest Services.

10/10 Excellent

Willyam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Response from Best Western Plus Team on 19 Feb 2023
Willyam, Thank you for staying with us! A 5-rate is an accomplishment for our property, we'd like to see you again! Have a wonderful week.

10/10 Excellent

SYE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved how they had a breakfast diner fitness room!!
Stayed 1 night in Feb 2023
Response from Best Western Plus Team on 16 Feb 2023
Dear Sye, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

FIdney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Best Western Plus Team on 13 Feb 2023
Dear Fidney, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

Leemack

Stayed 1 night in Jan 2023
Response from Best Western Plus Team on 29 Jan 2023
Dear Bruce, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

6/10 Okay

Zoubair

Stayed 1 night in Jan 2023
Response from Best Western Plus Team on 9 Mar 2023
Dear Zoubair, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Best Western Plus Team on 20 Jan 2023
Dear Raphael, Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

natasha

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice workers
Stayed 1 night in Dec 2022
Response from Best Western Plus Team on 7 Jan 2023
Dear Natasha,Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and located perfectly
Stayed 1 night in Dec 2022
Response from Best Western Plus Team on 23 Dec 2022
Dear Guest,Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

2/10 Terrible

Gabriela, Humble

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS PROPERTY. The manager is rude and doesn't care about its guests. The place is extremely noisy and small. If you book this hotel, you better hope all goes to plan if not you're not getting your money back or even the chance to dispute it. The room was not properly cleaned and stocked. They sold me a sub par room in the Cellar for almost $300 dollars right in front of the breakfast room. They have a CELLAR wing next to the pool and recreation area and they will try to give you those rooms. You won't find out until you arrive and when you complain, you will be dealing with very rude and angry management who can barely speak English or know about customer service.
Response from Best Western Plus Team on 16 Dec 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everything was good. The rooms were clean and the front desk people were very friendly. The breakfast was always kept up with well and was a great use for our family trip.
Stayed 6 nights in Dec 2022
Response from Best Western Plus Team on 14 Dec 2022
Dear Guest,Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

2/10 Terrible

Md

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Best Western Plus Team on 14 Dec 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

8/10 Good

Robin

Liked: Cleanliness
Simple but clean
Stayed 1 night in Dec 2022
Response from Management on 12 Dec 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. We really appreciate your feedback! Hope to see you soon again! Thank you

10/10 Excellent

Yakov

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Best Western Plus Team on 9 Dec 2022
Yakov, Thanks for taking the time to give us a rate of 10, we're glad to know that you liked our property and enjoyed your stay. Your feedback is important to us, we hope to serve in a future stay. Warm regards,

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and updated and the room was comfortable. We did not love the area just due to its distance from the subway but we were aware when booking that.
Stayed 1 night in Dec 2022
Response from Management on 9 Dec 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. We really appreciate your feedback! Hope to see you soon again! Thank you

10/10 Excellent

Scott

Stayed 1 night in Nov 2022

6/10 Okay

Ilario De

Stayed 7 nights in Nov 2022

6/10 Okay

heidi

Travelled with family
Disliked: Property conditions & facilities
I like the free breakfast, and has a small gym. The room is small but ok. Not sure why the bathroom door lock is on the outside, and the barn style shower door could not be closed tightly to prevent water from coming out
Stayed 4 nights in Nov 2022
Response from Best Western Plus Team on 26 Nov 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. We really appreciate your feedback! Hope to see you soon again! Thank you

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager and staff very friendly. Good location in Brooklyn 15 minutes walk to Metro Newkirk Plaza (B and Q lines)
Stayed 4 nights in Nov 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, but didn't have housekeeping services the last night I was there. Did not like the bathroom door being shut all the time (was it closing with a spring-lock?). Breakfast selection did not cater to vegetarians. Bed way too high. Lobby staff was outstanding, very helpful. Checkin and checkout were efficient. Location was perfect for me.
Stayed 5 nights in Nov 2022
Response from Best Western Plus Team on 19 Nov 2022
Dear Sarah, Thank you so much for taking the time to leave your feedback about your stay in our property.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good!
Stayed 4 nights in Nov 2022
Response from Best Western Plus Team on 15 Nov 2022
Dear Sarah, Thank you so much for taking the time to leave your feedback about your stay in our property.

6/10 Okay

Rebecca

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Online it said there was parking & failed to mention it was street parking. Also the bathroom door was on weighted hinge which caused the door to swing closed forcefully, crushing my partner’s fingers. This is unsafe especially for children as it would likely have broken a finger
Stayed 1 night in Nov 2022
Response from Best Western Plus Team on 15 Nov 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. we will fix the issue as soon as possible

10/10 Excellent

Aminata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front door staff was very nice and helpful. Bed was super comfy.
Stayed 1 night in Nov 2022
Response from Best Western Plus Team on 15 Nov 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property.

10/10 Excellent

Tabithia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Selena

Travelled with partner
Liked: Staff & service, property conditions & facilities
Front desk was super nice and friendly. The bathrooms weren’t dirty, but they need to make sure showers are clean properly. Clean the shower heads and the walls.
Stayed 1 night in Nov 2022
Response from Best Western Plus Team on 13 Nov 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. We really appreciate your feedback! Hope to see you soon again! Thank you

10/10 Excellent

Aung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Manager, super friendly! Super big bathroom, the comfiest bed ever, and awesome amenities!
Stayed 2 nights in Nov 2022
Response from Best Western Plus Team on 12 Nov 2022
Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

8/10 Good

Gwendolyn, Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was friendly and welcoming. The location was convenient, and the room was quiet, very clean, and comfortable. The breakfast provided was minimal, but adequate. I stayed five nights and noticed that housekeeping in my room—towels, amenities, etc—declined toward the end of my stay. I will stay here again because of the location.
Stayed 5 nights in Nov 2022
Response from Best Western Plus Team on 12 Nov 2022
Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

4/10 Poor

Chris

8/10 Good

Rui

Liked: Cleanliness, staff & service
The furnish quality is low. But worth the price
Response from Management on 3 Nov 2022
Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!

6/10 Okay

Stacie Robin

Liked: Staff & service
They used a room freshener that was uncomfortably strong, and there were people partying in what seemed to be right outside my door for the entire night on my first evening. Other than that the staff was pleasant and the room was adequate.
Stayed 3 nights in Oct 2022
Response from Management on 1 Nov 2022
Dear Guest, Thank you so much for taking the time to leave your feedback about your stay in our property. We do understand that there was some inconveniences during your stay and we would like to apologize for that. We are always looking to improve ourselves to fulfill the needs of our guests. Thank you

10/10 Excellent

Nadene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this stay the room was very clean and aesthetically pleasing. Only headache was parking
Stayed 1 night in Oct 2022
Response from Best Western Plus Team on 31 Oct 2022
Thanks you for staying with us. We really appreciate your feedback! Hope to see you soon again!