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Reviews of Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 735 out of 2284 reviews" "
Rating 8 - Good. 542 out of 2284 reviews" "
Rating 6 - Okay. 445 out of 2284 reviews" "
Rating 4 - Poor. 276 out of 2284 reviews" "
Rating 2 - Terrible. 286 out of 2284 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

K

Stayed 3 nights in May 2024

8/10 Good

iris marroquin

Liked: Cleanliness, staff & service, property conditions & facilities
It was within walking distance of times square. I didn't like that my phone wouldn't charge because the single outlet in the room would not hold the charger. Great views.
Stayed 2 nights in May 2024

10/10 Excellent

Diksha Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good property .
Stayed 3 nights in May 2024

2/10 Terrible

Jacqueline

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst experience of my life
Stayed 1 night in May 2024

6/10 Okay

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Internal construction
Stayed 2 nights in May 2024

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small, but clean. Staff very attentive and responsive. Rudy checked us in and was wonderful. Some construction in the area and work also being done inside the hotel is unattractive. Elevators are teeny, but there are several and they work well. Good location near the heart of Times Square, which, of course, makes for noisy nights.
Stayed 4 nights in May 2024

8/10 Good

Wayne

Liked: Staff & service, property conditions & facilities
Theater district
Stayed 6 nights in May 2024

6/10 Okay

Andrea

Travelled with family
The location is great. Very convenient to where we wanted to be. The rates were very reasonable and the room itself was fine. The beds were comfortable. Our air conditioning didn't work at all. It was 72 in the room the entire time. We were not provided any wash cloths. The lobby has a weird stale maple syrup and knock off drakkar noir smell. The entire property has a weird "Eyes Wide Shut" vibe. But I'm not sure how much of that is from being between two cults and how much is the dark lighting and weird pictures. Despite the Expedia listing saying we were paying fees and taxes we were charged another $120 "facility fee" at check in.
Stayed 3 nights in May 2024

6/10 Okay

Wed

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our first room was smelling fishy then they changed it to a better room. I didn’t like few things about the Hotel: 1- Reception is too dark/ low light 2- I couldn’t reach the reception or the house keeping service to get a blanket. They never picked our calls at night. I had to wakeup at 6 am to go and ask for a blanket myself. 3- The ice machine wasn’t working 4- There was construction work in the Lobby area. It was too noisy even in the early morning the music was very loud.
Stayed 2 nights in May 2024

4/10 Poor

Irma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is low budget but across from The Marquis Theatre. The entrance is sort of a non event and you will pass it if you are not paying attention. Tried to check in before seeing a Broadway show and they had nothing available. Was able to check in smoothly after show and dinner. They charge an extra resort fee and offer a $5 discount on drinks in the dark lobby. This hotel has no washcloths, irons, small fridge or thick blankets in the room. Got a double room and had to crank up the heat because the “blankets” were so thin. It’s New York City so it’s noisy and I was on the 10th floor. This is an expensive no frills hotel and I honestly do not recommend it. They get away with this mess because it’s in the theatre district. Just pay a little extra and stay at the The Marquis.
Stayed 1 night in May 2024

6/10 Okay

KARLA

Travelled with family
Liked: Cleanliness, staff & service
Doors need to be fixed.
Stayed 4 nights in May 2024
Response from Kiefer Brazier on 13 May 2024
Thank you for your valued feedback

10/10 Excellent

Grisell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that everyone was very helpful.
Stayed 5 nights in May 2024
Response from Kiefer Brazier on 13 May 2024
Thank you for your valued feedback

4/10 Poor

Ana Lissette Rojas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba cerca de todo y el personal muy amable y atento
Stayed 3 nights in May 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to places you could walk to and also train stations to go to other parts of the city.
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 11 May 2024
Thank you for your valued feedback

2/10 Terrible

YunJoon, Philadelphia

Travelled with family
Disliked: Staff & service
bad service
Stayed 1 night in May 2024

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was not at all like in the pictures. The rooms was small and cheap looking
Stayed 1 night in May 2024

4/10 Poor

Brent

Disliked: Cleanliness, amenities, property conditions & facilities
When I was checked in, the room I walked into was 81 degrees with a thermostat set to 72 and on "Cool". The AC just wasn't working. I was immediately given a different room upon request, but then THAT room was a balmy 77 with the thermostat set to 67 and "Cool". It never got below 77 and was hot all night long. My bathroom window had no blinds and the glass was barely stenciled - everyone gets to see you shower or sit on the toilet. This hotel was nicer when it opened about 30 years ago, but it shows its age and needs some TLC in the rooms. Both rooms I was given show their wear and tear, like a totally rusty radiator, lack of adequate towels, minimal amenities.
Stayed 1 night in May 2024

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paramount was located perfectly for our trip to NYC. The staff was very helpful.
Stayed 1 night in May 2024
Response from Kiefer Brazier on 10 May 2024
Thank you for your valued feedback, Mr. Edward

6/10 Okay

jeannette, Spokane

Stayed 8 nights in Apr 2024
Response from Kiefer Brazier on 13 May 2024
Thank you for your valued feedback

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and cleanliness was on point. Everyone was friendly and helpful. It could use a fridge and ice buckets in the room.
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greeting Timothy,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

6/10 Okay

BIANCA

Travelled with group
There was a couple things that could have made the experience better. There was no trashcan, so we had to make our own pile. And the window didn’t open properly. It was so muggy in there while showering and unpleasant when using the restroom there needs to be some kind of convenient airflow because the AC doesn’t suffice. Other than that it was very average. Nothing too special, but it got the job done.
Stayed 6 nights in May 2024

2/10 Terrible

Dimitar

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 5 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Dimitar,Thank you for staying with us as we hope you enjoyed your time here at Paramount Hotel. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

8/10 Good

Todd, Clawson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We came to NYC for a 3 day visit to see Little Shop of Horrors and Moulin Rouge. Discovered the hotel on Expedia. Very pleased with the whole experience at Paramount. We checked our bags at the hotel when we got in in the morning and went about our day and night and checked in and picked up our bags around 10:30. They are doing some construction on the lower level and scaffolding outside. The attached cafe is cute! Check-in and check-out were smooth, but be warned - you are billed for your stay at check-in. They wasted no time - the charge was in my cc acct the next morning. It was a very quiet hotel. No partiers! Beds and pillows were a bit soft. We were in room 1032, two double beds. Small, but suited our purposes. Never turned on the TV. Bathroom is very small, no fan. No fridge, clock or microwave, but there was a hairdryer and steamer for clothes in the closet with about 19 hangers. Small desk with chair. Fairly good view of the area . The hotel is very close to Times Square and is next to the Scientology building. There is a nicely priced coffee and pastry shop right at the corner. We walked to CBS Studios, NBC Studios/Rockefeller Center/30 Rock, Westside Theater and Al Hirschfeld Theater with ease. They have a service that got us to and from LaGuardia - there is a link on the hotel site. You have to have your room key to go up the elevator. There is no mini store in the hotel, so bring snacks and beverages in. Lobby is modern. Second level had privacy seating that had
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 9 May 2024
Thank you for your valued feedback!

6/10 Okay

maria

Liked: Cleanliness, staff & service, amenities
You can tell they slap paint to cover the age of the building, Windows are extremely old and loose. Throughout the night I would hear all the trucks, garbage truck & police. There was work being done in the lobby, not much lightning & while I was taking a shower the light turned off, I did not bother calling front desk b/c it was 11pm , We use the hallway lighting . Next day i checked out . Definitely needs updating, especially the windows. Location was awesome!! Pizza and coffee shops next door .. everything was very close by
Stayed 4 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Maria,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Jessica, Amherst

Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Jessica,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Heidi-Lynn

Stayed 2 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Heidi- Lynn,Thank you for staying with us as we hope you enjoyed your time here at Paramount Hotel. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient if you're attending a Broadway show!! This is my go-to hotel whenever I'm in NYC!!
Stayed 4 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Mary,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Lawrence

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. Had to check out when found in the morning Staff was good about it, but did not offer a refund or credit or discount.
Stayed 4 nights in May 2024
Response from Kiefer Brazier on 11 May 2024
Thank you for your valued feedback, we will certainly address this with the housekeeping department urgently.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Location was perfect. Staff were pleasant and responsive. Would definitely stay again.
Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Shirley,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Francois, New Iberia

Disliked: Staff & service
very small rooms, limited amenities. But great location to Broadway shows
Stayed 2 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Francois,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Austin

Travelled with family
The property was extremely dark inside, not particularly clean and the absolute minimum of outlets, towels and amenities in the rooms. The staff was very helpful but it was clear the owners of the property were not interested in supporting them given the condition of the property
Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Austin,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Gina R.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
location was great got to everything by walking and had the best time ever
Stayed 4 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Chris,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Destiny,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

8/10 Good

Madison

Liked: Cleanliness, staff & service
The Paramount Hotel is the perfect location for a first time in New York as it is close to everything. Staff is incredible and check in is very simple. There is a nice accommodation if you need to leave your bags before checking in or after checking out. Overall, we enjoyed our stay at the Paramount.
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 9 May 2024
Thak you for your valued feedback!

10/10 Excellent

ilyusha, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best
Stayed 3 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Ilyusha,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Joline Anthea

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Joline,Thank you for staying with us as we hope you enjoyed your time here at Paramount Hotel. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Shuhua

Travelled with family
The sink was clogged.
Stayed 4 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Shunhua,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s extremely expensive and the rooms are gross.
Stayed 2 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Sam,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Gwendolyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Best thing about this hotel is location. Guest services are minimal. No water except on 4th floor , ice machine out of order, no help with luggage coming or going. No answer to guest services phone call. Concierge service/rep was great and helpful!
Stayed 5 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Gwendolyn,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Darla

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pictures did not show what the rooms really looked like. The lobby was dingy looking and we had to pay to store our luggage.
Stayed 3 nights in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Darla,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Debra

Travelled with family
Liked: Cleanliness
We were next to a storage area so early mornings there were a lot of noise. Wish they allowed early check in.
Stayed 3 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Debra,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Chris, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the Theatre District.
Stayed 3 nights in Jan 2024
Response from Paramount Hotel on 9 May 2024
Greetings Chris,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Harris

Disliked: Amenities
Ice machine was broken…no early check in even for 50$ and no refrigerator in room that I requested! So with this I left very early this morning.
Stayed 1 night in May 2024
Response from Paramount Hotel on 9 May 2024
Greetings Harris,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location - no frills
Stayed 1 night in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Cheryl,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Salim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. The whole hotel needs renovation.
Stayed 11 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Salim,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our commitment to investing in our property with renovations. We look forward to seeing you on your next trip to Paramount Hotel!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Gregory, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
washcloths and drink cups not provided
Stayed 7 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Gregory,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Kerrin

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Paramount Hotel on 9 May 2024
Greetings Kerrin,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Mertula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Kiefer Brazier on 30 Apr 2024
Thank you for your valued feedback