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Overview of Astor Crowne Plaza New Orleans, an IHG Hotel

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Featured image
Outdoor pool
Outdoor pool
Pool
Premium bedding, in-room safe, desk, blackout curtains

Astor Crowne Plaza New Orleans, an IHG Hotel

4.5 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationHarrah's New Orleans Casino8 min walk
    Popular LocationHenry Clay Statue8 min walk
    Popular LocationBasin St. Station Visitor Information Cultural Center12 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)25 min drive

Choose dates to view prices

About this area

New Orleans

In the city centre, Astor Crowne Plaza New Orleans, an IHG Hotel is in New Orleans's French Quarter neighbourhood, a walkable area with good shopping. Bourbon Street and Cafe Du Monde are notable landmarks, and the area's natural beauty can be seen at Jackson Square and City Park. Audubon Aquarium of the Americas and Audubon Zoo are not to be missed. Spend some time exploring the area's activities, including golfing and segway rentals/tours. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Bourbon Street - 1 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Henry Clay Statue - 8 min walk
  • Audubon Aquarium of the Americas - 11 min walk
  • Basin St. Station Visitor Information Cultural Center - 12 min walk

Getting around

  • New Orleans Union Passenger Terminal - 19 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 25 min drive

About this property

Astor Crowne Plaza New Orleans, an IHG Hotel

Luxury New Orleans hotel in French Quarter, walk to Canal Street
A restaurant, a bar/lounge and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. All 693 rooms provide in-room free WiFi, 24-hour room service and TVs. Premium bedding, coffee makers and hairdryers are among the other amenities available to guests.
Astor Crowne Plaza New Orleans, an IHG Hotel offers 693 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking on site

Food and drink

  • Breakfast available for a fee: USD 15-20 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space (32001 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV/satellite channels
  • Films for purchase
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 200
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 1 2021 to June 30 2021 (dates subject to change):
  • Breakfast
The following facilities are closed seasonally each year. They will be closed from 1 December to 28 February:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Late check-out fee: USD 200 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not permit coolers in guestrooms.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans
Astor Crowne Plaza New Orleans
Astor Crowne Plaza New Orleans, an IHG Hotel Hotel
Astor Crowne Plaza New Orleans, an IHG Hotel New Orleans
Astor Crowne Plaza New Orleans, an IHG Hotel Hotel New Orleans

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 1043 out of 2676 reviews
5 - Excellent 39%
Rating 4 - Good. 884 out of 2676 reviews
4 - Good 33%
Rating 3 - Okay. 381 out of 2676 reviews
3 - Okay 14%
Rating 2 - Poor. 212 out of 2676 reviews
2 - Poor 8%
Rating 1 - Terrible. 156 out of 2676 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was close to tthe burbon street action but far enough away from the noise.
Stayed 3 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a prime location on the Canal and Bourbon Street! It’s in walking distance to the casino, Daisy Dukes, and many local food eateries and shopping! The tram is in front to the hotel and it takes you to the French Quarter and Jackson square!
Stayed 2 nights in May 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They gave us a room that had not been cleaned and they don't have housekeeping all day. Housekeeping doesn't even clean your room daily, they don't seem to have enough people. So, they moved us to a room with no windows and no ventilation. It felt like night time all the time. It's an old hotel and I get that they are trying to rebuild. If you start by bringing the staff you have in from the front door & buying some mini fridges that would be great. However, the staff they have are very nice people & they do try to help you.
Stayed 3 nights in May 2021

1/5 Terrible

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I RSVP a king room. Got a two double beds when I showed up. Front desk said that third party sites can’t be trusted to get the exact room you pay for. Unbelievable.
Stayed 1 night in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the perfect spot. Right at the party but not loud. We felt safe because the hotel had a sheriff at the entrance to keep the rif raf out and you need a room key to access the hotel rooms. Staff we above and beyond to get us an early morning cab. I would give them 10 stars if I could.
Stayed 3 nights in Apr 2021