Search Family-Friendly Hotels in New Albany

"Great breakfast "

"The rooms were very nice. We were disappointed in the breakfast policy. We were 6 minutes late for breakfast and were not served. Policy is silly as the re6st is open all day so what does it matter? "

"I got in late and left early, but the room was very clean, bed was comfortable to sleep on and noise level was low. It was nice that you could open the window and get fresh air since it was a nice night. Some of the doors were tricky to open with my key. The front desk assistant was very nice and helpful. I would definitely stay here again if I'm in the area for travel "

"Shuttle was great, timely and staff very kind and helpful."

"Great location. Friendly staff. "

"Very nice and excellent "

"The only factor that saved the review from a 1-star was the staff members. Everyone was friendly and provided top notch customer service. However the rooms are very poorly designed, have many features that seem old/outdated, and some areas seem very dirty as well. I reserved a room with a king bed through Expedia and was originally given a room with two double beds for my spouse and me. The front desk was very accommodating and changed it to a king bed right away upon showing them the receipt for a king room. Both rooms had the same side furniture. The desk with dressers to each side right below the TV and in front of the bed(s) left very little room for a walkway, especially with the desk chair left under the desk. Additionally, the only seats in the room were a bench and the desk chair. I can't imagine that the bench is comfortable for anyone to utilize as a seating area. Additionally, the fridge in the room was tiny and very old. It did not have any shelves left in it and it froze the few food items able to fit in it. Finally, the showerhead in the bathroom leaked and constantly dripped. It also looked as if the toilet plumbing had issues and/or there were bodily fluid stains on the wall of wallpaper behind/above the toilet. Furthermore, the outlet covers in the bathroom were not flush with the wall and seemed like they were coming apart. Counterspace and a place to hang towels in the bathrooms could also be better. Also, the door to the bathroom was glass...bright lights!"

"This place was by far the worst I have stayed at in a while. They did not let you know there was no breakfast but advertised they did state it was under construction but still changed full price. Laundry was broken could not use. They didn’t have clean rooms there was a bloody noise bogey on the shower curtain when we arrived and it was still there when we left probably still there. Never would I stay there again not even for free "

"The property is very clean and the staff were so friendly. There is an indoor outdoor pool that looked great. The gym was clean and had proper working equipment. There was plenty of food available and coffee 24hrs. The restaurant and bar on property was convenient with great pizza. The walking distance to the Arena district was ideal. "