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Hotel Promenade

3.5 star property
Family-friendly hotel with fitness centre and 24-hour front desk

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Photo gallery for Hotel Promenade

Outdoor pool
Daily buffet breakfast (ZAR 140 per person)
In-room safe, iron/ironing board, free WiFi, bed sheets
Property entrance
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Pool
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200

What's nearby

  • Nelspruit Market - 5 min walk - 0.5 km
  • Busamed Lowveld Private Hospital - 10 min walk - 0.9 km
  • Nelspruit High School - 10 min walk - 0.9 km
  • Nelspruit Crossing Mall - 15 min walk - 1.3 km
  • Ilanga Mall - 3 min drive - 3.4 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chicken Licken - ‬6 min walk
  • ‪Wimpy - ‬12 min walk
  • ‪Mugg & Bean - ‬4 min walk
  • ‪Kauai - ‬9 min walk

About this property

Hotel Promenade

Family-friendly hotel in a shopping district
Consider a stay at Hotel Promenade and take advantage of a poolside bar, a terrace and a garden. The on-site restaurant, Town Hall Restaurant, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), tennis courts and supervised childcare (surcharge)
  • Meeting rooms, a banquet hall and a 24-hour front desk
Room features
All 71 rooms boast comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, childcare services and coffee/tea makers

Languages

English

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The price is ₹5,545
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: ZAR 140 for adults and ZAR 55 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Hotel Bar and Terrace
  • Town Hall Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Tennis

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1950
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 19 October 2022 to 18 October 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately ZAR 140 for adults and from ZAR 55 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

Does Hotel Promenade have a pool?

Yes, this property has an outdoor pool.

Is Hotel Promenade pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Promenade?

Self-parking is free at this property.

What time is check-in at Hotel Promenade?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel Promenade?

Checkout is at 10 AM.

Where is Hotel Promenade located?

This family-friendly Mbombela hotel is located in a shopping district, within a 10-minute walk of Promenade Shopping Centre, Nelspruit Market and Busamed Lowveld Private Hospital. Nelspruit High School and Nelmed Medicross Medical Centre are also within 15 minutes.

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Hotel Promenade Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 79 reviews
Rating 8 - Good. 46 out of 79 reviews
Rating 6 - Okay. 15 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Fabiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

6/10 Okay

Fabiana

Stayed 1 night in Nov 2019

6/10 Okay

Sven-Harald

Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Sven-Harald

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

コスパ良し。

場所が良くて部屋も広め。食事も良い。部屋でのネットも問題なし。しかし時々フロントに感じの悪い男の人がいる。
Stayed 1 night in Oct 2019

10/10 Excellent

THABILE NKOSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Mohamed

standard hotel in a great location.

hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019

6/10 Okay

roberto

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019

8/10 Good

lebogang

Liked: Cleanliness, staff & service, room comfort

Ms Lebogang

Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019

8/10 Good

João Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular relação custo benefício.

Café da manhã bom, estilo inglês (ovos, linguiça, tomate, bacon, cogumelos, geleia, etc), porém repetitivo. Internet nos quartos de péssima, péssima qualidade. Quarto espaçoso. Área local perto de algumas lojas e supermercado. Bom no geral.
Stayed 3 nights in Aug 2019

10/10 Excellent

Bairon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complaint on rate

When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Stayed 1 night in Aug 2019

10/10 Excellent

Bertie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Cenk Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a warm, comfortable and a nice stay

Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Stayed 2 nights in Jul 2019

8/10 Good

Sibongi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time

It was so good and security is valued and friendly staff
Stayed 1 night in Jul 2019

8/10 Good

SN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Serafina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Noise and unhappiness

I booked for a double bed but I was given a twin. There was noise.
Stayed 2 nights in Jun 2019

8/10 Good

Philani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Mmotse David

Disliked: Cleanliness
Stayed 1 night in May 2019

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019