Search Hotels Near Natural History Museum of Los Angeles County, Los Angeles

"Dirty sheets, & towel, front desk was really rude."

"Muy buena "

"The line to check in was incredibly long. My kids and I waited about 35 minutes just to get checked in. After finally receiving our room and going upstairs, we discovered that the hot water was not working, the toilet would not flush, and the phone in the room was also not working. I then had to go back downstairs and wait in the long line all over again just to get the room changed. What was most disappointing was that there was no effort made to compensate for the inconvenience or make the situation better for my family. Instead of offering an upgrade or any type of accommodation, we were simply moved to another similar room. I understand that issues can happen, but I expected more effort to help make things right, especially considering the inconvenience and the fact that I was there with my children."

"Love staying here just wish they would update main lobby and pool cushions. So many people stay here the outlets in main lobby won’t hold your phone charger."

"Room and staff very nice. "

"10 day stay total. At the beginning the room in the 4th floor was not great. It was old, noisy and very small for 2 people. The front desk manager understood my concern and after I told him we were considering to stay longer he immediately agreed to upgrade us to the 10th floor. I also mentioned my gold status with Expedia. The new room was much better. Same layout but more spacious and renovated. Great experience over all."

"Only good thing is staff were always responsive. However, be mindful of risky check-in protocols. There’s nobody on site. They asked guests to take a selfie with their faces next to their ID/Passport & share before receiving check-in instructions. Basically all critical info in one place: full name, date of birth, nationality, document expiry, address (for ID) and your real face right next to it. This is perfect Identity Theft catastrophe in the making. We refused to check in because we work in IT Security and we know what AI can do with these if the selfies/data got leaked. Wouldn’t mind sending copy of passport because it’s standard at hotels, but with real face next to it then nope. In addition, they also got our phone numbers and email addresses already. Now anyone with bad intentions can open some credit cards online under our names. This business cheap out on staff on-site for check-in and expose guests to all the risks down the road. Good luck removing your selfie from dark webs once it’s leaked."

"Great place to stay"

"Ac work"