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"Don’t believe the one star reviews, this is an amazing, authentic experience with wonderful hosts. The property is spotless - this is a mineral spa and there will be deposits on the spa baths. The food is wonderful but they will struggle with significant dietary restrictions. We don’t eat meat and confirmed a couple of times this was OK well before we arrived. This is a Japanese resort. If you aren’t keen on an immersive experience this is not for you. The weather was terrible when we stayed and we still loved every minute. Including the wine bar! Hot tip. Arrive early for the drumming show. Both nights we stayed were standing room. "

"Beautiful place and excellent service "

"Great place with lots of history"

"Typical lovely Japanese hotel. Good restaurant. Clean and friendly. Rooms not large but typical. "

"I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers."

"The hotel provides breakfast which is convenient for travelers, and the room is clean and the staff are friendly."

"Amazing hotel, loved the views from the room. The only issue was the room key lock was tricky to use. "

"Older hotel - could use updates (like repainting exterior). The staff was amazing, breakfast was wonderful, and the baths have incredible views! Could use more dinning options."

"Staff was great and room was really nice "