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Reviews of Xen Hotel Nakhon Pathom

3 out of 5
Xen Hotel Nakhon Pathom
528/330 Rachamanka Road, Sanam Chan, Nakhon Pathom, Nakhon Pathom

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 121 reviews" "
Rating 8 - Good. 57 out of 121 reviews" "
Rating 6 - Okay. 15 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 1 out of 121 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and warm
Stayed 22 nights in Dec 2023

6/10 Okay

Duncan, Causeway Bay

Travelled with partner
Liked: Staff & service, amenities
An OK option in a town without many. Rooms a little tired, but bedding and towels fine. Breakfast a reasonable spread, but didn't go on second morning. Coffee at Amazon in the building a good alternative to instant coffee sachets.
Stayed 2 nights in Aug 2023

10/10 Excellent

Thatchaphon, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Aug 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
As always, very well looked after by the friendly and helpful staff. Very good hotel. Will definitely stay again.
Stayed 1 night in Jun 2023

4/10 Poor

Jonathan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place wasn’t clean, had 2 room’s where the aircon units leak water drip down the wall first time was on the side table on my phone when it was on charge second time just send house keeping to clean it instead of dealing with the problem. Black mould on showers shower fittings damaged, full of scale and black mould hole in bathroom door and where the shower hose comes out the wall just the fitting just hanging off, it’s a cheap hotel but I wouldn’t stay here again, breakfast is limited this is the 5th place I’ve stayed in Thailand and the worst,
Stayed 1 night in May 2023

2/10 Terrible

Sunshine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast food need upgrade, no parking space, need extra key cards for privacy to another guest s
Stayed 2 nights in Apr 2023

10/10 Excellent

John, ORLANDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but a little noisy at night until past midnight
Stayed 5 nights in Feb 2023

10/10 Excellent

Dino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very good stay.
Stayed 5 nights in Feb 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Staff & service, property conditions & facilities
I like the availability of food, good parking. Everything was excellent
Stayed 1 night in Jan 2023

8/10 Good

Nattapol

Stayed 1 night in Dec 2022

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Chanyaphat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall 1 night stay
It's ok but it was heavy raining and some of the water can get into the living room while the window was closed and the smell of the AC was not really fresh.
Stayed 1 night in Jun 2022

8/10 Good

tanawat, las vegas

Stayed 1 night in Mar 2022

10/10 Excellent

Preeyapon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Solarboon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Michael, Lancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good location and friendly staff.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable for your money and near the most important place
Stayed 1 night in Feb 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xen Hotel - Great hotel
Room as perfect and the bed was very comfortable. Hotel overall very clean. Good restaurant on site with good food choices and acceptable pricing. The only 2 issues were a slow checkout and only 1 lift in operation when the hotel seemed quite busy. Would certainly stay here again
Stayed 1 night in Dec 2020

8/10 Good

Deniss

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel in Nakhon Pathom
Great hotel in Nakhon Pathom, bathroom could use an update but other than that everything was great
Stayed 2 nights in Dec 2020

6/10 Okay

Veerapong

Travelled with group
Liked: Room comfort
Stayed 1 night in Nov 2020

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En
Everything was advertised. We look forward to staying at Xen again.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่จอดรถสะดวก มีที่จอดทั้งในอาคาร นอกอาคาร ห้องพักสะอาด ค่อนข้างกว้างกว่าโรงแรมในระดับเดียวกัน
Stayed 1 night in Jun 2020

10/10 Excellent

Pornthep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean with the standard. But check-in process was very take time.
Stayed 1 night in Feb 2020

10/10 Excellent

Enzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. My local friends of nahkonpathom. Say Xen hotel. In good location. Many things to do around the area of hotel.
Stayed 2 nights in Jan 2020

10/10 Excellent

Isaac, San Antonio, Texas, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and polite. Restaurant was great. Excellent experience. Thank you
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel location but I don’t like the housekeeping she didn’t do a good job.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and neatly room, staff are great and the food are just ok
Stayed 1 night in Nov 2019

10/10 Excellent

Preuksa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

BJ, Los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome deal. They treat you like king!! good room and great service. closer to market
Stayed 7 nights in Jun 2019
Response from EAM on 14 Jul 2019
Dear BJ, Thank you for your kind review and delighted to read that you found many aspects at the hotel and overall enjoyed your stay with us. We hope to see you again here and appreciated the continue support. With kind regards, Teeraphon Daengpajon Executive Assistant Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location near site seeing and convinance. Room clean and good facility.
Stayed 1 night in Apr 2019
Response from Pim on 17 Apr 2019
Dear Value Guest Greetings from the Xen Hotel Nakhon Pathom! Thank you for choosing the Xen Hotel Nakhon Pathom as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. Sincerely

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with good price. Nice and clean hotel.
Stayed 1 night in Mar 2019
Response from Pim on 19 Mar 2019
Dear Value Guest Greetings from the Xen Hotel Nakhon Pathom! Thank you for choosing the Xen Hotel Nakhon Pathom as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. Sincerely,

4/10 Poor

Iylia, KL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon checkout staff charged me a fee due to a dirty towel which they claimed can't be washed when it was aparent that they never attempted to wash the towel adequately. Was dissappointed in stafff response to the matter. Shower water pressure was inconsistent and drainage was insufficient. Rest was ok.
Stayed 2 nights in Feb 2019
Response from pim on 15 Feb 2019
Dear Value Guest We thank you for your kind choosing stay with us recently and thank you for your taking time wrote review for our improvement. Regards,

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Pimnada on 26 Dec 2018
Dear Robert Thank you for choosing to stay with Xen Hotel Nakhon Pathom, and taking the time to share your review with us. It is truly disheartening to know that you were not fully satisfied with your recent stay. We are really sorry that there were the experiences did not meet your expectations. Please allow us to express our sincerest apologies. Should you return to this area again, please feel free to contact me directly as I would like to personally make your reservation and restore your faith in our Hotel. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
at first time i got room with unwell air condition but the staffs help me a lots to change the room. finally, this is my second time to stay here and it as good as always.
Stayed 1 night in Nov 2018
Response from Pimnada on 18 Dec 2018
Dear Value Guest, Greetings from the Xen Hotel Nakhon Pathom! Thank you for choosing the Xen Hotel Nakhon Pathom as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. We are pleased to learn that you have enjoyed your overall stay with us. Your comments have been shared with the relevant department heads and team members concerned. This valuable feedback allows us to continually monitor and improve both quality of our products and standards of services provided. Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction and we hope to have the opportunity to welcome you back in the not too distant future. Sincerely,

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
No Xen again!
Decor unusual but pleasing. Nice hotel. But.....Cold reception. No warmth at reception. No desire to communicate. No spare toilet roll in room and no hand towels. We asked about this but for our room it is normal?!? Disappointing.
Stayed 1 night in Aug 2018
Response from Xen Hotel Nakhon Pathom on 23 Aug 2018
Xen Hotel Nakhonpathom do sincerely apologize for your inconvenience and disappointment caused. Your feedback in extremely valuable to us, as we strive to improve with each and every stay. And we are looking forward to welcoming you soon again.

8/10 Good

Wissuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel but BE AWARE of fines for stains
Stayed at hotel for 7 nights. Upon check-in, I witnessed house-cleaning showing stained linen to reception but didn't think anything of it. Many times, I noticed many plastic bags at reception, labelled with room numbers and Thai writing on the bags. A few days into my stay, reception staff opened up a plastic bag with my room number on it and pulled out a towel with a small stain. She said it had been laundered and the stain could not be washed out! Because of this, I needed to pay 350 Thai Baht. I asked her, how did she know this towel was from my room, when all towels from all rooms are laundered together in the same wash cycle. She then replied in broken english that house-keeping had tried to rub the stain on the towel, between their hands and it could not be removed. I told her that I didn't have the money on me and to give me the towel back. I then went back to my room and washed the stain out with hand soap and hair shampoo. No more stain! I went back to reception and she checked over the towel and I didn't have to pay the fine. Talking to other Australian families, they had the same problem. One couple, were fined for a stained pillow case. Another couple had a phone call from reception that their room was untidy /dirty while they were still staying at the hotel. You pay 500 baht for your room key. Upon check-out, they check your room before returning money.
Stayed 5 nights in May 2018

8/10 Good

Sonchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
No pool

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
Vacation . Very clean room

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay . Quiet rooms clean and restaurant on site.

6/10 Okay

bike ridet, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and modern but a bit disappointing
The hotel is new, clean with a tasteful modern design. Good bed. Good efficient service. But i wouldn't call it warm. Disappointments: 1. Neighbor left the TV on all night. It was not loud but it was distinct. I woke several times because it. 2. After soaping up shower floor was extremely slippery. Take care. 3. No hot water to shower even after letting the water run a long time. 4. The rain shower head was mostly clogged. 5. Not screen on windows. Forced to use aircon. 6. No English channel on TV 7. Instant coffee for breakfast
Stayed 1 night in Oct 2017

6/10 Okay

Jabs, Samui TH

Liked: Cleanliness, property conditions & facilities, room comfort
I somehow made the right choice
I booked this hotel to attend a volleyball event. The location is quite far from the busy area although there is a 7-11 in front of the hotel. The hotel is new, i have a decent and cozy room, however my door is having a long time to shut. I raised that to the staff, she i said it's normal or i wonder if she understood my concern. The food is cheap but the quality is so-so. Staff needs to be more friendly, like they are scared speaking in English to foreigners. I hope the management could maintain the hotel's good condition of its facilities.
Stayed 6 nights in Sep 2017

10/10 Excellent

asif

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

8/10 Good

L-Nino, Banglamung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean.
Quite, comfortable, and convenient. Our second stay here for that reason.
Stayed 2 nights in Jul 2017

8/10 Good

Peter, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a quiet place to stay
No shops open at night around have to take transport to get to the only shopping mall to get something.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

MINWOO

Stayed 2 nights in Oct 2023

6/10 Okay

Kritsanut

Stayed 1 night in Jan 2024