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Reviews of Jaypee Residency Manor

5 out of 5
Jaypee Residency Manor
Barlowganj, Mussoorie, Uttarakhand

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 78 reviews" "
Rating 8 - Good. 21 out of 78 reviews" "
Rating 6 - Okay. 12 out of 78 reviews" "
Rating 4 - Poor. 9 out of 78 reviews" "
Rating 2 - Terrible. 3 out of 78 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Satinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loacation and best in the area.
Stayed 1 night in May 2024

10/10 Excellent

Indu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jaypee Residency Manor on 15 Mar 2024
Dear Ms. Indu, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your most recent stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Pradeep

Stayed 1 night in Jan 2024
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Mr. Pradeep, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your most recent stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Gurprit

Travelled with group
Liked: Staff & service, room comfort
JP in Mussourie is a bit underrated!
Service was absolutely fantastic. But it’s partly because they have cheap “interns” doing the rounds. The room was very comfortable, but 1. The entrance light was not working, 2 the shower door gasket is very old and shrivelled, so the water leaks out. The restaurant food is good to very good, but prices are way out of line. Same with liquor. The morning breakfast buffet is “free” and there is good variety and choices. The staff goes out of their way to accommodate special requests. The cultural events and high tea in the afternoon is great. But as it gets chilly in the later afternoon, the bonfires are inviting. But, as I discovered, also very expensive! It might be good for the hotel to light at least one big fire for all guests to enjoy. All in all, a very good experience, but the property could use a bit of TLC. Nevertheless, if you ignore the small “issues”, and focus on the beautiful nature surrounding this property, you will have a great time.
Stayed 2 nights in Jan 2024
Response from Abhishek Narang on 16 Jan 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your most recent stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us with such detailed feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek Narang Resident Manager

10/10 Excellent

Mohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited with my family with 2 kids and we thoroughly enjoyed the property. Though property is not on mall road, it is self contained - be it valley views or Mussorie view or lot of games for your family and kids to enjoy or the heated pool. Highly recommended.
Stayed 1 night in Dec 2023
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Mr. Mohit, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your most recent stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us with such detailed and positive feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

6/10 Okay

gaurav

Stayed 1 night in Oct 2023
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Mr. Gaurav, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards ManagementJaypee Residency ManorMussoorie

10/10 Excellent

CHETNA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Over all good experience Hotel has positive vibes
Stayed 1 night in Jun 2023
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Ms. Chetna, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards ManagementJaypee Residency ManorMussoorie

6/10 Okay

Romit

Disliked: Room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Gauravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property with panoramic views of mussoorie. Great food and awesome spread for breakfast.
Stayed 2 nights in Apr 2023
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Ms. Gauravi, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards ManagementJaypee Residency ManorMussoorie

8/10 Good

Priyesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and property on the whole were great. However, room quality was not upto the mark ( wooden flooring having sharp nail in one place and sliding wardrobe not opening etc.)
Stayed 3 nights in Apr 2023
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Mr. Priyesh, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. We apologize for the inconvenience you faced during your stay. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Upinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this stay for my parents anniversary and they loved it there! Good Service
Stayed 1 night in Feb 2023

2/10 Terrible

Salem

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Nov 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

10/10 Excellent

Kaushal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who provided excellent service.
Stayed 2 nights in Aug 2022
Response from FOM on 10 Oct 2022
Dear Guest,Thank You so much for the wonderful review.RegardsGuest Relations

8/10 Good

Arun

Stayed 1 night in Jun 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

4/10 Poor

SHASHI

Travelled with family
Don’t use surrogated language instead clear cut ai
Hotel.com cheated us by making booking without breakfast and using surrogated language in booking confirmation which gave us impression that breakfast is free for which hotel misbehaved with us about the payment, whole experience was terrible and we avoided doing breakfast next day and checked out early
Stayed 2 nights in Apr 2022
Response from . on 3 Feb 2023
Dear Guest, We thank you for taking out the time and sharing your feedback with us and suggestions like these help us to enhance guest experience. I have shared your feedback with my entire team, which helps us to focus on where we need to take corrective actions. Please treat this as an isolated incidence where Team at Jaypee Residency Manor has not been able to meet your expectation. It is our commitment to successfully deliver and exceed our guest expectation. It is our commitment to provide an unmatchable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Mussoorie. My team and I will be happy to personally coordinate your next visit. Best regards, Anil Sharma Vice President Operations

10/10 Excellent

Tardeep

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is very nice. Staff is nice.It is suggested that hotel should give the facility of shuttle for going to Mall for the benefit of Guests.
Stayed 4 nights in Mar 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

8/10 Good

Ramesh

Stayed 2 nights in Mar 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

10/10 Excellent

Vimal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location connecting Debra Dun and Mussoorie
Stayed 3 nights in Mar 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

8/10 Good

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing
The rooms given were not in the main building but far away. Had to go there for every meal. Highly inconvenient. Definitely not expected from a hotel like JP.
Stayed 1 night in Feb 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

10/10 Excellent

Trisha

Stayed 1 night in Feb 2022
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

10/10 Excellent

CHARANJIIT Siingh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well maintained. Beautiful location. Very helpful and courteous staff
Stayed 1 night in Sep 2020
Response from . on 3 Feb 2023
Dear Guest,Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.Thank you once again for your review. The team and I, look forward to your continued visits.Best regards,Anil SharmaVice President Operations

4/10 Poor

Amansidhu, Toronto Canada

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning was not working When I informed to front desk they said our air conditioning not working, even vent was also not working. I said outside temperature is 23 Celsius but front desk said sorry our air conditioner not working. I said it’s five star and we paid lots of money You can change my room They said all room has same air conditioner. Sorry
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and a great location. Food was excellent
Stayed 6 nights in Oct 2019

10/10 Excellent

Rajan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just excellent
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this hotel!
Great hotel and good stay.
Stayed 1 night in Jun 2019

10/10 Excellent

Yazuvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its an awesome place with bful ambience & view. A great place to relax & rejuvinate..
Stayed 1 night in May 2019
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Mr. Yazuvinder, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice property with beautiful views. The staff was weird. I go to them asking for them to arrange a taxi so I can go around the city. They were giving me the phone number and told me to call myself. I'm from overseas and not familiar with this country or city, if your guest asks for you to get them a cab, you get them a cab!
Stayed 1 night in Mar 2019
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you liked our hotel & the beautiful views.With reference to above feedback, we have also learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I went here with my family and had a great time. The view from the terrace is mesmerising. On the terrace you have basketball and badminton plus some fun swings for kids. We also had a great time playing other games like pool, table tennis and snakes and ladders. The morning buffets were amazing and so were the other meals. Don’t forget to visit manor caffe in the valley view tower. It has some amazing views.
Stayed 2 nights in Dec 2018
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

4/10 Poor

Ayush, Dehradun

Liked: Cleanliness
Disliked: Staff & service
The property infrastructure is good. But scores poorly in terms of service. The overall tone and tenor of the staff is not upto 5 star standards. It took 7-8 calls for housekeeping to bring a single blanket at night. When asked for extra water they gave water RO water in dirty bottles. The amount of money they charge for a one night stay is not worth it at all. Spend an extra few bucks and stay at JW Mariott instead!
Stayed 1 night in Nov 2018
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Mr. Ayush, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. With reference to above feedback, we have learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards ManagementJaypee Residency ManorMussoorie

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. With reference to above feedback, we have learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

2/10 Terrible

Nomissivad, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What An Utter Disappointment
We had one night in Mussoorie and I wanted it to be special. We had a choice between the JW Marriott and Jaypee and I am so sad that I made the wrong choice. Jaypee is described as a five star hotel but I have no idea who would ever rate it as anything more than a three star hotel at best. From the moment we arrived until the moment we left, it was a terrible experience with so many problems it is difficult to list in such a small review. The place is terribly worn out and grubby, the rooms need renovating desperately and I was at the point of not wanting to sleep in the bed because it was all so grim. A depressing hotel which prides itself on the amazing views but anyone who has been to Mussoorie before will know that any hotel regardless of their star rating has amazing views. I would recommend that anyone looking into a trip to this beautiful part of the world avoids this hotel like the plague. An expensive and awful experience, it almost felt like I was a victim of racism as the only white person in the hotel.
Stayed 1 night in Sep 2018
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. With reference to above feedback, we have learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards ManagementJaypee Residency ManorMussoorie

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Mr. Vikas, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the room but not sure got the best deal
While the front desk manager was cordial and told me that my room was upgraded, I was not sure whether this was really true. My room was almost at the end of a long winding corridor, its windows opened to a view of oncoming pathway (hence noisy vehicles jumping over the road hump, all round the day), view was obstructed by the compound wall, and had no balcony of its own. The type of room being reserved should be shown to the client and also fixed. Even upgrading should be done with the consent of the client after the two options are shown to the client for comparison. One should not get a feeling that because we went through Hotels.com booking site, we were palmed off some room which is in least demand.
Stayed 2 nights in Jul 2018

4/10 Poor

#room406

Disliked: Cleanliness
Though property location is nice but then services are poor. No shuttle as promised by hotel and they leave you on your own to arrange drop and pick to The Mall Road. My next door neighbors keep partying and spoiling the whole garden in front of my room ... took all the chairs provide in front of room and nowhere to sit as the chairs was not returned and if next morning when wanted to sit outside to enjoy morning coffee .... notice the chairs returned in morning with food stains all over and you cannot sit. Not worth spending $700 for two nights ... only stay in this property if you have your own car
Stayed 2 nights in Jun 2018
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. With reference to above feedback, we have learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay !
Excellent stay, food was amazing.... Terrace view was great , plethora of activities for kids and guests ... Friendly staff & quite near to the mall road too !
Response from Jaypee Residency Manor on 15 Mar 2024
Dear Mr. Mohit, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

4/10 Poor

Kushagra

Liked: Cleanliness
Disliked: Staff & service
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Mr. Kushagra, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. With reference to above feedback, we have learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

6/10 Okay

Harsharan kaur

Trip
Was good
Stayed 2 nights in Jan 2018

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was nice
Stayed 1 night in Sep 2017
Response from Jaypee Residency Manor on 15 Mar 2024
Dear Mr. PankajGreetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

6/10 Okay

Anjali, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I wanted to settle my account by a Visa card. The manager in charge quoted me a different amount I agreed while biking with Expedia. When I asked him about this he took a bit of offence saying ,"I know the price of the rooms, and I am not going to refer to Expedia on what I agreed to pay". I repeatedly told him I booked through Expedia, but he was not agreeing. Then he called someone and told me that I could pay a different amount, which was still not the price I agreed to in Expedia. I basically stopped there and told him that I'll take care of this in the following morning. The person in the morning was a pleasant chap and to my pleasant surprise did quote me the exact amount I agreed to in Expedia. Howeaver, none of their machines could process the three Visa cards I had. I just walked half a mile to get the cash out from a bank ATM using one of those cards and settled the bill. I did not have complementary internet which is a shame for any 5star hotel. I had read another review before about this, but did not believe it. Now I do.
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Ms. Anjali, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. With reference to above feedback, we have learnt with deepest regret that you were not very pleased with certain aspects of our service delivery. Please accept our most sincere apologies and be rest assured that the feedback had been shared with the concerned department head and appropriate steps were taken to rectify the same. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon with great hospitality. Once again, thank you for your valuable input! Warm Regards ManagementJaypee Residency ManorMussoorie

10/10 Excellent

Narinderjit, Middlesex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy couple
Amazing views, beautiful buildings. Loved it
Response from General Manager on 13 Sept 2016
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us. I am delighted you had a memorable stay at our hotel. Thank-you for your kind appreciation. The team has been conveyed your feedback and they have expressed their gratitude for the same. We look forward to welcome you at the hotel, very soon, in the near future. Warmest Regards Anil Sharma Vice President Operations

10/10 Excellent

L.N, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ambiance and staff courtesy
The views from the hotel are gorgeous. The room is pleasing.
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

8/10 Good

SATHEESH, dehradun

Liked: Cleanliness, property conditions & facilities, room comfort
good.
Service need improvement.
Response from General Manager on 13 Sept 2016
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us, as it helps us to improve and serve our guests better. The contents of your feedback have been carefully noted. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity. I, shall look forward to welcome you back to the most scenic hotel in Mussoorie and assure you of an experience to exceed your expectations during your next visit. Warmest Regards Anil Sharma Vice President Operations

10/10 Excellent

vibhor, j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hill resort
Far away from the maddening Mussorie crowd, amidst pristine hills and forests. The staff are super friendly. Food is delicious, although vegetarian options at the restaurants are a little limited. Kids will love the heated pool. Some renovation at the main entrance produced a slight inconvenience but nothing major. Heartily recommended
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Mr. Vibhor, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. We cordially thank you for recommending Jaypee Residency Manor, Mussoorie. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Lyudmila, Jacksonville, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway, relaxing place.
Nice, clean, good food, great service.
Response from Jaypee Residency Manor on 15 Mar 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us with such detailed and positive feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Jagmohan, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING PLACE FOR FAMILY
Our stay was amazing.... very nice property....I will surely go again
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Mr. Jagmohan, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

Lokesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Guest, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

10/10 Excellent

kumar, new delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Superb hotel and facilities. Must stay for families
Response from Jaypee Residency Manor on 14 Mar 2024
Dear Mr. Kumar, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for your valuable feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager

6/10 Okay

Nikhil, New Delhi

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location and hotel, average hospitality.
I have lived in 5 Star properties all over the world and enjoyed xcellent hospitality and I believe the one provided by our Indian hotels is topnotch. I chose to visit mussoorie for anniversary celebrations. The Hotel is in a Good location away from city crowds and hustle bustle. Perfect for couple getaway. I would rate the hotel 4/5 but for the attitude of the hotel managerial staff who were very rigid and inflexible and had to be pleaded with to even provide an anniversary cake of our choice. A bottle of wine or Champagne is way out of the question. Their attitude left a bitter taste in the mouth. The rest of the staff, i.e. Room Service,housekeeping etc were up to the mark. The food is average and little overpriced. Stick to the indian side of the menu as the chefs are not really good at the other cuisines. Overall I would rate the hotel 3/5, excellent peaceful hotel with great views and amenities (which I hope they do not charge for from their guests in the future) but lot of room for improvement in hospitality.
Response from General Manager on 13 Sept 2016
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us, as it helps us to improve and serve our guests better. The contents of your feedback have been carefully noted. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity. I, shall look forward to welcome you back to the most scenic hotel in Mussoorie and assure you of an experience to exceed your expectations during your next visit. Warmest Regards Anil Sharma Vice President Operations

10/10 Excellent

Dr Gurinderjit Singh, Ludhiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & facilities
Marvellous
Response from Jaypee Residency Manor on 23 Feb 2024
Dear Dr. Singh, Greetings from Jaypee Hotels & Resorts! At the outset, I would like to thank you for giving us the opportunity to serve you during your stay with us. We would like to thank you for the wonderful feedback that you have provided about our hotel. We understand that it is only through the feedback from our guests that we can continue to make improvements and strive for excellence. Your comments are an invaluable source of information, and we truly appreciate your taking the time to provide us your precious feedback. We are glad that you enjoyed our hospitality. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with us. We hope to have a pleasure of welcoming you back soon. Once again, thank you for your valuable input! Warm Regards Abhishek NarangResident Manager