2 bars/lounges, 2 poolside bars
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Reviews of W Muscat

5 out of 5
W Muscat
Al Kharjiya Street, Shatti Al Qurum, PO Box 248, Bareeq Al Shatti, Muscat, Muscat

Reviews

9.2

Wonderful

Rating 10 - Excellent. 83 out of 117 reviews" "
Rating 8 - Good. 19 out of 117 reviews" "
Rating 6 - Okay. 8 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 2 out of 117 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in Muscat, top quality service and location.
Stayed 2 nights in Mar 2024
Response from Staris Latkas on 25 Mar 2024
Thank you for sharing your experience with us. My team and I look forward to welcoming you back soon. All the best, Staris Latkas General Manager

10/10 Excellent

Nicholas

Stayed 5 nights in Feb 2024
Response from Staris Latkas on 25 Mar 2024
Thank you for sharing your experience with us. My team and I look forward to welcoming you back soon. All the best, Staris Latkas General Manager

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i have never been treated better at any other hotel in the world. made our stay truly magical. thank you so much!
Stayed 1 night in Jan 2024
Response from Staris Latkas on 1 Feb 2024
Thank you for sharing your experience with us. My team and I look forward to welcoming you back soon. All the best, Staris Latkas General Manager

6/10 Okay

Talal

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
hotel and rooms are nice, service is slow at best and always forgetful. Also in some hotel venues staff are rude and do not accommodate hotel guests in the least.
Stayed 2 nights in Nov 2023
Response from Samouel Thabet on 6 Dec 2023
Thank you for taking the time to review W Muscat. I’m very sorry to hear that you didn’t enjoy your stay due to the room allocation. We strive to exceed expectations 24/7 and take complaints seriously. We value your feedback and will do whatever we can to make it up to you next time.All the best,

10/10 Excellent

Faris, NATICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff
Response from Samouel Thabet on 6 Dec 2023
Thank you for sharing your experience with us. My team and I look forward to welcoming you back soon. All the best,

10/10 Excellent

Rosalba, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W Muscat is absolutely amazing ! The staff, the cleanliness, the spacious room, the lovely pool, absolutely everything !! We were there for one week with our 5 yr old son. There were so many places to have lunch / dinner in the hotel and also many delicious restaurants and coffee places a few minutes walk away. Aram coffee just around the corner was also convenient and perfect to feed delicious food and drinks to big and small people! Top location. One of the best hotel we ever stayed at. We are already planning to go back!!
Stayed 7 nights in Oct 2023
Response from Samouel Thabet on 6 Dec 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ve also emailed you a survey so you can share more about your stay. Please take a moment to share your experience if you haven’t already.We’ll be here when you’re ready to come back. Visit anytime.All the best,

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Samouel Thabet on 6 Dec 2023
Thank you for sharing your experience with us. My team and I look forward to welcoming you back soon. All the best, General Manager

10/10 Excellent

Logan

Stayed 6 nights in Oct 2023
Response from Samouel Thabet on 6 Dec 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ve also emailed you a survey so you can share more about your stay. Please take a moment to share your experience if you haven’t already.We’ll be here when you’re ready to come back. Visit anytime.All the best,

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You never go wrong when choosing W hotels
W hotel always manage to exceed our expectations, special thanks to Qusai and his team for an outstanding experience.
Stayed 1 night in Aug 2023
Response from Samouel on 29 Aug 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy.We’ll be here when you’re ready to come back. Visit anytime.

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with well thought-out amenities and attention to detail. My room was clean and very comfortable. Appreciate the exceptional service from all staff who were all very friendly and helpful. Would love to visit again!
Stayed 2 nights in Aug 2023
Response from Samouel on 29 Aug 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy.Your comments are well received and shared with the respective department.We’ll be here when you’re ready to come back. Visit anytime.

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very friendly staff. Caroline was the front desk agent that checked me in and she was SO helpful! She informed me of all the activities I could do in the area as well as how to get to may places simply by walking. Big Kudos to you Caroline!
Stayed 3 nights in Apr 2023

8/10 Good

osama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to Eva,Semo and رياض for their help. Amazing place tremendous people
Stayed 1 night in May 2023
Response from Staris Latkas, on 29 May 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. Your comments are well received and shared with the respective department.We’ll be here when you’re ready to come back. Visit anytime.All the best,

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel.
I have stayed in hotels all over the world and I can confidently say that this is the best hotel I have ever stayed in. Amazing room. Fantastic, friendly staff. Highly recommended. Will go again.
Stayed 2 nights in May 2023
Response from Staris Latkas, on 29 May 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. Your comments are well received and shared with the respective department.We’ll be here when you’re ready to come back. Visit anytime.All the best,

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very nice
Stayed 6 nights in Apr 2023
Response from Staris Latkas, on 29 May 2023
Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy.We’ll be here when you’re ready to come back. Visit anytime.All the best,

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff could not be more helpful and the room etc was beautiful. Would thoroughly recommend
Stayed 4 nights in Mar 2023

8/10 Good

Talal

Stayed 3 nights in Nov 2022

10/10 Excellent

Fahad

Stayed 2 nights in Oct 2022

10/10 Excellent

Jakob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Naser

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very grand and chic. The pool is amazing and restaurants around are good. What was disappointing is the food variations in the menu and beverages as well. We had dinner at Buddha bar on the rooftop, the restaurant did not have the expected variations that you usually see in any W hotel. The beverages also lacked the variations for eg we could not have a patron tequila due to unavailability. They only had one type only! At the pool we wanted to have a regular club sandwich but instead they had a salmon club which was surprisingly odd. As they could not modify it for us.
Stayed 2 nights in Sep 2022

4/10 Poor

samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The actual building is nice. The beds are worn out and you sleep on a slope because the mattress are so old and used. The restraunts are very limited in menu and actual taste. My best meal was when I went to PF Changs in mall. The prices are outrageous for the quality of food you get which is poor at best.
Stayed 2 nights in Sep 2022
Response from Gerald Chevasson, General Manager on 19 Sept 2022
Thank you for taking the time to review W Muscat. I’m very sorry to hear that you didn’t enjoy your stay.Your comment are well received and shared with the respective department, apologies about any inconvenience that it might have caused. Nevertheless, we look forward to welcoming you back

10/10 Excellent

Tej

Stayed 1 night in Aug 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

SANJAY

Stayed 4 nights in May 2022

10/10 Excellent

DALIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew the W in Barcelona in which I spent some 12 days but the W Muscat is another thing, at another level! The services and the care for you as a client is simply AMAZING! Everything was perfect and the staff was great, and here for me for each of my demands. Honestly, I spent great 8 days, and the W made my stay in Muscat unforgettable! Thank you to all the staff!
Stayed 7 nights in Apr 2022

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially the concierge service and valet service were wonderful. We had a wonderful stay here and would not hesitate to come here again!
Stayed 4 nights in Mar 2022

10/10 Excellent

Brandi, Fort Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Amazing pool area. Good vibe.
Stayed 5 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, probably one of the best I have ever stayed out. Amazing service especially pool staff - would highly recommend
Stayed 2 nights in Feb 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great facilities
Stayed 6 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Slow checkin
Check in was very late.....we arrived at 2.30pm but didn't get out room until just before 4 which is late considering how much you are paying to stay here. We wanted to spend the afternoon by the pool as the weather was so good but they had run out of towels and it then took 2 hours to get some clean towels. Bit of a disappointing start. The hotel is nice and the rooms very comfortable but it wasn't a good start to our stay so we probably won't ever stay here again. Also very slow check out!
Stayed 2 nights in Jan 2022

10/10 Excellent

Serhan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Taniya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic facilities and room-service needs work
A lovely hotel with fabulous facilities. We chose to stay here over Christmas Day and the following couple of days before heading home as a place to completely relax and unwind. The pool was incredible and the various options for poolside lounging were great and mixed it up. Please note it’s a very shallow pool. The hotel is very modern and has some very cool features but certain things can definitely be improved on. The service mainly being one of them. The front desk staff and concierge were great. The poolside and breakfast staff were all great but just very unorganised. We witnessed several complaints being made. Poolside staff were incredibly friendly and polite but it took a long time for food/ drinks to arrive. It felt like all the poolside staff and breakfast staff run around everywhere rather than being assigned certain areas-just a bit chaotic and a mess. Alongside this we asked for scales in our room-it took 4 phone calls and a trip to reception for it to arrive. We also requested different pillows which took almost 2 hours to arrive after being chased. I wouldn’t normally complain about these things but a 5 star establishment at this price should do better. The hotel was very expensive and compared to other 5 star hotels we stayed at on this trip and although the facilities were great the service at the other hotels was noticeably better.
Stayed 4 nights in Dec 2021

6/10 Okay

Mohammad

Stayed 8 nights in Dec 2021

10/10 Excellent

Joudi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good and nice specially its still like new.
Stayed 2 nights in Oct 2021

10/10 Excellent

suhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Wonderfull hotel and amazing place
Stayed 1 night in Oct 2021

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Clean, New and in the middle of the city
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect anniversary staycation
Perfect, amazing and non forgettable anniversary gift - a day to remember. I would highly recommend W muscat for special celebrations.
Stayed 1 night in May 2021

10/10 Excellent

Said

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021
Response from General Manager on 10 Feb 2021
Dear Said, Thank you very much for your review. My team and I look forward to welcoming you back soon. Regards, Gerald Chevasson General Manager

10/10 Excellent

BK, Muscat, Oman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th rooms are the best I've seen during my various staycations at 5-star hotels in Oman. the colors make you happy and are inviting. no stone has been left unturned!
Stayed 2 nights in Oct 2020
Response from Gerald Chevasson - General Manager on 6 Oct 2020
Hello! Thank you for sharing your review with us. Design is one of our passion points and we pride ourselves on Omani-inspired design of the hotel. We look forward to welcoming you back soon at W Muscat.

10/10 Excellent

Jassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best of The Best
Stayed 2 nights in Jun 2020
Response from General Manager on 7 Jul 2020
Thank you for sharing these beautiful pictures with us!

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2020
Response from W Muscat on 15 Apr 2020
Hello! Your feedback is very important to us and we would love to hear more about your experience to better improve our services. Thank you and all the best, Gerald Chevasson

10/10 Excellent

Humaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my wife's birthday and I decided to stay at this property. Everything was perfect and it turned out to be the best ever birthday gift for my wife.
Stayed 1 night in Mar 2020
Response from W Muscat on 16 Mar 2020
Hello Humaid, thank you for your amazing review. We are extremely happy to know your wife had a wonderful birthday celebration at W Muscat. We loved having both of you here! Looking forward to your next visit. All the best, Gerald Chevasson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from W Muscat on 15 Mar 2020
Hello, thank you for your review. We are glad to hear you had a great experience at W Muscat. We hope to see you soon! All the best, Gerald Chevasson General Manager

8/10 Good

Reem, Lebanon

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel,well located. Nice view. The service was average on the pool and while check in no one accompanied us to our room so we were just guessing how to reach our room.
Stayed 1 night in Feb 2020
Response from W Muscat on 27 Feb 2020
Hello, thank you for your review. Happy to know that you you found W Muscat beautiful and well located. With regards to our service, we have taken your comments seriously and shared it with the respective leaders in order to become better. It would be our great pleasure welcoming you back and to show you how we have improved. We hope to see you soon. All the best, Gerald Chevasson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from W Muscat on 23 Feb 2020
Hello, thanks for taking the time to review our hotel. When you’re happy we’re happy, and we’re thrilled that you enjoyed your time at W Muscat. We’ll be here when you’re ready to come back. Visit anytime. All the best, Gerald Chevasson General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from W Muscat on 21 Feb 2020
Hello, thanks for taking the time to review our hotel. When you’re happy we’re happy, and we’re thrilled that you enjoyed your time at W Muscat. We’ll be here when you’re ready to come back. Visit anytime. All the best, Gerald Chevasson General Manager

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Actually, this place is a "piece of art" by all means! but few of the basics of hotel experience were missing: 1- shower temperature was fluctuating, it keeps on jumping from cold to hot water every time I showered which was very unpleasing. 2- even though I stayed only one night, room service never showed to change used towels and make up the sheets after our nap time. I was a little disappointed for that price paid for this one night.
Stayed 1 night in Feb 2020
Response from W Muscat on 20 Feb 2020
Hello, thank you for taking the time to review W Muscat. I’m very sorry to hear that you didn’t enjoy your stay due to the mentioned points. We have taken your comments seriously and shared it with the respective leaders. It would be our great pleasure welcoming you back and to show you how we have improved. All the best, Gerald Chevasson General Manager

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
The hotel is amazing,, nice decoration and wide room ,, the pool is nice and the roof trace is nice ,, the service is excellent .. The sorrounding area is very nice , close to the Opera House, resturants, and shopping centers
Stayed 2 nights in Feb 2020
Response from W Muscat on 17 Feb 2020
Hello, thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Muscat. When you’re happy, we’re happy – and we’ll be sure to pass along compliments to our Talent. We’ll be here when you’re ready to come back. Visit anytime. All the best, Gerald Chevasson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W Muscat
Great hotel, funky decor. All the staff were really attentive. Pool was huge. Overall a great stay
Stayed 5 nights in Feb 2020
Response from W Muscat on 13 Feb 2020
Hello, thanks for taking the time to review our hotel. When you’re happy we’re happy, and we’re thrilled that you enjoyed your time at W Muscat. We’ll be here when you’re ready to come back. Visit anytime. All the best, Gerald Chevasson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from W Muscat on 5 Feb 2020
Hello, thanks for taking the time to review our hotel. When you’re happy, we’re happy and we’re thrilled that you enjoyed your time at W Muscat. We’ll be here when you’re ready to come back. Visit anytime. All the best, Gerald Chevasson General Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for our honeymoon for 3 nights in Muscat, the staff were so helpful and the hotel was of an excellent standard.
Stayed 3 nights in Jan 2020
Response from W Muscat on 30 Jan 2020
Hello Nicole, thanks for reviewing W Muscat. We are very happy to hear you chose to celebrate your special day at our hotel. We’re thrilled that you had a wonderful stay and we’ll be sure to pass along compliments to our Talent. Looking forward to having you here again. All the best, Gerald Chevasson General Manager