Outdoor pool, pool umbrellas, pool loungers

Reviews of Shangri-La Al Husn, Muscat - Adults Only resort

5 out of 5
Shangri-La Al Husn, Muscat - Adults Only resort
Shangri-La Husn Resort & Spa, P.O. Box 644, Muscat

Reviews

9.4

Exceptional

Rating 10 - Excellent. 157 out of 200 reviews" "
Rating 8 - Good. 30 out of 200 reviews" "
Rating 6 - Okay. 8 out of 200 reviews" "
Rating 4 - Poor. 4 out of 200 reviews" "
Rating 2 - Terrible. 1 out of 200 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Omar, Istanbul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent is not the word to describe this resort, it is beyond any expectation you have easily one of the best experiences anywhere in the world!
Stayed 4 nights in Feb 2024

8/10 Good

Guzel

Liked: Staff & service, property conditions & facilities
Qeertyu
Stayed 8 nights in Feb 2024

8/10 Good

Joan, Pacific Palisades

Stayed 1 night in Jan 2024

10/10 Excellent

Aakriti

Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three days of absolute bliss. The beach is beautiful and the water is so clear - wonderful to swim in. Pool is equally fabulous. Food was amazing and the whole team were super friendly and helpful. Room was also stunning. Can't wait to go back!
Stayed 3 nights in Nov 2023
Response from Nick Flynn on 13 Nov 2023
Dear Allison,It was an absolute pleasure having you stay with us at Shangri-La Al Husn and I am glad that you had fantastic stay.We are looking forward to welcoming you back,Warm regards,Nick

10/10 Excellent

Paul

Stayed 7 nights in Oct 2023
Response from Nick Flynn on 13 Nov 2023
Dear Paul,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

10/10 Excellent

Robert Edmund

Stayed 8 nights in Oct 2023
Response from Nick Flynn on 13 Nov 2023
Dear Robert,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

10/10 Excellent

Kevin, Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al Husn is a beautiful hotel sited in a spectacular natural location. We had an amazing stay and were looked after buy a wonderful group of friendly, professional staff. We would visit again without hesitation.
Stayed 7 nights in Aug 2023
Response from Nick Flynn on 13 Nov 2023
Dear Kevin,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023
Response from Nick Flynn on 20 May 2023
Dear Andrew,It was an absolute pleasure having you stay with us and I am very happy that you have enjoyed Al Husn.We look forward to welcoming you back soonWarm Regards,NickHotel Manager

10/10 Excellent

NASSIR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Nick Flynn on 13 Nov 2023
Dear Nassir,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Shangri-La Al Husn, Muscat on 8 May 2022
We appreciate your support and rating, we hope to welcoming you back!

10/10 Excellent

Kamal

Stayed 7 nights in Feb 2020
Response from Nick Flynn on 13 Nov 2023
Dear Kamal,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent overall experience , love the infinity pool , private beach so relaxing for some one to take some time off from the daily rush.
Stayed 3 nights in Mar 2020
Response from Sandro Mazza on 8 Mar 2020
Dear Guest, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely yours, Sandro Mazza General Manager

10/10 Excellent

HAMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Sandro Mazza on 8 Mar 2020
Dear Hamad, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely yours, Sandro Mazza General Manager

10/10 Excellent

Ivor, UK

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A beautiful resort overlooking the sea. Staff clearly trained to the highest standards and always have smile on their faces. A great place to relax The resort is about 20 mins out of central Muscat so bear this in mind
Stayed 3 nights in Feb 2020
Response from Sandro Mazza on 16 Feb 2020
Hi Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old tired hotel, particularly the rooms, but also the pool areas and lobby. Restaurants were better.
Stayed 3 nights in Jan 2020
Response from Sandro Mazza on 2 Feb 2020
Hi Guest, Thank you very much for your valuable feedback. In regards to the look and feel of our resort, we will be keeping your feedback in mind for our next planned refurbishment. If you have further suggestions you wish to share to us, please feel free to contact us directly. We are passionate in delivering the best resort experience to our guests, and look forward on hearing back from you so we can work on improving our resort which so many guests have grown fond of. The team and I look forward seeing you again! Sincerely, Sandro Mazza General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday.
Great hotel and great experience. The hotel is quiet, and the little touches (afternoon tea, cocktail hour) really made the stay extra special. The private beach is well placed for a quiet afternoon and there is additionally the option of heading to the other two hotels within the wider complex.
Stayed 4 nights in Jan 2020
Response from Sandro Mazza on 21 Jan 2020
Hi Guest, Thank you for the great rating and your compliments about your recent stay. I am very delighted to hear that you enjoyed our 100-meter private beach and the tranquility of Al Husn. You have enjoyed our our little touches to delight and surprise our guests, our signature afternoon tea and pre-dinner drinks at the Courtyard, an all-time favorite. The entire team and I are looking forward to your return. Sincerely, Sandro Mazza General Manager

10/10 Excellent

Zyma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Best holiday ever.
Stayed 4 nights in Jan 2020
Response from Sandro Mazza on 16 Jan 2020
Hi Zyma, Thank you for the great rating and positive feedback about your stay. The entire team and I are looking forward to your return at Al Husn Sincerely, Sandro Mazza General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Sandro Mazza on 2 Jan 2020
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Sandro Mazza on 22 Dec 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the booking.com online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for a great rating We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Amenities galore. Perfect place to get away from it all
Stayed 3 nights in Sep 2019
Response from General Manager on 19 Dec 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your positive feedback about the amazing location and resort amenities. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect getaway...idyllic views, loved the idea of the subset beach, my view from my room was beautiful, the staff were helpful, friendly and extremely attentive - particularly Joy and Maureen, the afternoon tea was a fabulous addition as well as the happy hour drinks with music...I didn't want to leave! Thank you.
Stayed 3 nights in Dec 2019
Response from General Manager on 18 Dec 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the booking.com online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your compliments about your perfect getaway. From the views; to the sunset beach; beautiful room view; the level of service provided by our colleague especially Joy and Maureen. The team tries very hard to ensure we recognize our valuable guests and make them feel special with an exceptional, personalized service and "a home-away-from-home experience" at our property. I am thrilled to hear that you had experience our special treats to delight and surprise our guests, our signature afternoon tea and pre-dinner drinks at the Courtyard with live entertainment. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager

8/10 Good

Ebrahim

Liked: Cleanliness, room comfort
Not the same
Second time to stay here. Not the same as expected.
Stayed 4 nights in Dec 2019
Response from Sandro Mazza on 15 Dec 2019
Hi Ebrahim, Thank you very much for your valuable feedback. We are deeply sorry to hear that not everything during your stay was to your fullest satisfaction and it was not the same as your previous stay. I would like to assure you that I have shared your comment with the appropriate hotel leaders and we will have a look into this matter. Wishing you and your loved ones a happy festive season and the team and I are looking forward to welcoming you soon. Sincerely, Sandro Mazza General Manager

8/10 Good

Verified traveller

Stayed 6 nights in Nov 2019
Response from Sandro Mazza on 24 Nov 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '4 out of 5' in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service and ambience at the hotel was excellent. Staff really care and the hotel amenities are an added bonus.
Stayed 6 nights in Nov 2019
Response from Sandro Mazza on 24 Nov 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '5 out of 5' in your most recent stay experience. I appreciate your compliments about the excellent property; resort amenities and the level of service exhibited by our colleague. The team tries hard to ensure we make every guest feel special here in our resort. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, fabulous breakfast, helpful and courteous staff. We liked the pool area and sunset beach. Also the small touches of a cool box bought to us round the pool each day with cold drinks. Happy hour each evening, and afternoon tea. were great. Beautiful room overlooking the beach. Loved the fish restaurant which is located in the other property. Also the Spanish and moroccan onsite were excellent too.
Stayed 6 nights in Nov 2019
Response from Sandro Mazza on 19 Nov 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I am so pleased to hear your compliments about your recent stay experience from the fabulous breakfast, excellent foods we offer in our restaurants, our beautiful room with overlooking view of the beach, level of service exhibited by our colleague, the pool area and sunset beach, our special treats to delight and surprise our guests, our signature afternoon tea and cocktails at the courtyard, the all-time favorite. I have shared your feedback with the hotel team,I am sure that they are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Sandro Mazza on 11 Nov 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey and for rating our resort 5 for your recent stay experience. We are looking forward to welcome you soon at the palatial Al Husn Sincerely, Sandro Mazza General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with breathtaking views of the mountains and sea. Service was impeccable. They truly go out of their way to ensure you have an amazing stay. The hotel is far from the city center, but with everything offered in the hotel you don’t really need to leave. Would definitely recommend it.
Stayed 4 nights in Oct 2019
Response from Sandro Mazza on 28 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your feedback about the breathtaking view of the mountains and sea and the level of service exhibited by our colleague, as we strive to make sure that all our valued guests will receive a personalized service with a smile. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Spacious rooms, nice breakfast buffet with a la carte options included, afternoon tea and evening drinks and canapés included. Beautiful location with a stunning sunset. Room was not that clean though
Stayed 1 night in Oct 2019
Response from Sandro Mazza on 24 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I am pleased with your compliments about the spacious room, beautiful location, stunning sunset view, amazing buffet breakfast which has à la carte options for hot food. I am delighted to hear that you had indulged in our signature afternoon tea and courtyard cocktails. I appreciate your constructive feedback regarding the room cleanliness, I have shared the same with our Director of Housekeeping to avoid reoccurrence of similar issues in the future. The entire team and I are looking forward to welcome you again. Sincerely, Sandro Mazza General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do appreciate you rated our resort 5 in your recent stay. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do appreciate you rated our resort 5 in your recent stay. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

MG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Staff are excellent, especially Said at the pool. Everyone is great, willing to help and you can really relax. This is our third time at Al Husn, highly recommended
Stayed 1 night in Sep 2019
Response from Sandro Mazza on 13 Oct 2019
Dear MG, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do appreciate your positive comments about our resort and the level of service exhibited by our colleague. It is always most gratifying when our guests recognize the efforts that our colleague put into guest service and please note your feedback has been shared with the hotel team. I am sure they have enjoyed receiving the feedback and are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

luis, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful staff (specially mr Abdullah the driver) sunset beach= to die for, lobby dome unvelieble! I’ll come back for sure! 10/10
Stayed 2 nights in Sep 2019
Response from Sandro Mazza on 24 Nov 2019
Dear Luis, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I am so pleased to hear your compliments about your recent stay experience from the beautiful hotel; an amazing lobby dome; sunset beach; level of service exhibited by our colleague especially Abdullah. The team tries hard to ensure we make every guest feel special here in our resort. The team and I are looking forward to your return. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort 5 in your recent stay. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

6/10 Okay

Ludovic

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Medium experience
Excellent hotel but spoiled by one of the duty manager on a specific service. Fortunately front office manager has been very professional
Stayed 1 night in Sep 2019

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in an excellent hotel
Stayed 2 nights in Sep 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Ludovic, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort 10 in your recent stay and I am pleased to hear that you had an excellent experience in our resort. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, mountain view,peaceful,friendly, good food,large spaces,sea was great
Stayed 3 nights in Sep 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort 5 in your recent stay. I do appreciate your comment about our peaceful of our resort, the mountain view, our 100-metre private beach, excellent food in our restaurant, level of service exhibited by our colleague. It is always most gratifying when our guests recognize the efforts that our colleague put into guest service and please note your feedback has been shared with the hotel team. I am sure they have enjoyed receiving the feedback and are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Carol, Doha, Qatar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the initial greet from your amazing staff. This alone was the beginning of the best few days to celebrate my husbands birthday. Then everything from the whole ambience of your lobby to the the most stunning room. The pool? Wow!! and then the food was just the best ever. Every member of staff called us both by our names which we loved, it made us feel like they knew us and what what we liked.
Stayed 3 nights in Aug 2019
Response from Sandro Mazza on 10 Oct 2019
Dear Carol, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Firstly, thank you for celebrating your husband’s birthday with us and I do appreciate your comments about the warm welcome from our colleague, from the ambiance of the lobby, to your stunning room and our iconic infinity pool. It is always most gratifying when our guests recognize the efforts that our colleague put into guest service and please note your feedback has been shared with the hotel team. I am sure they have enjoyed receiving the feedback and are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal views, the room was so spacioys and well thouhhtvout. The Sea view room was worth every penny. Breakfast and tea were really well catered. Omani staff were very polite and welcoming in comparison to the oriental/Asian staff that seemed to be more attentive if you were white skinned! The lady that welcomed us was the only nice Asian staff. Credit where its due they had a specially decorated our room for our anniversary and left us complimentary anniversary cake and drink. Overall experience was unforgettable.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was classic Shangri la experience except it was an expanded property with two other hotels connected by a common private beach. You really feel like royalty the way guests are treated
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Sandro Mazza on 27 Aug 2019
Dear Valued Guest, Thank you for the fantastic review of our hotel! It sounds like you have had an absolutely wonderful stay with us and we are so pleased that we were able to make it so memorable for you. Delighted to hear you enjoyed it! We do hope you come back to visit us again soon! Thank you very much.   Best regards,   Sandro Mazza General Manager

10/10 Excellent

PG, Japan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is incredible, great staff and set of services. We had a wonderful time!
Stayed 6 nights in Aug 2019
Response from Sandro Mazza on 27 Aug 2019
Dear Valued Guest, Thank you for the fantastic review of our hotel! It sounds like you have had an absolutely wonderful stay with us and we are so pleased that we were able to make it so memorable for you. Delighted to hear you enjoyed it! We do hope you come back to visit us again soon! Thank you very much.   Best regards,   Sandro Mazza General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Sandro Mazza on 8 Jul 2019
Hi, Greetings from all of us here in Shangri-La Al Husn Resort & Spa. Thank you for taking the time to review our property. I am glad to know that you enjoyed your stay with us. We look forward to welcoming you back soon! Best Regards, General Manager Sandro Mazza

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing pool! Lovely and cosy rooms! Enjoyed the luxurious carpet in the rooms, love the complimentary aspects such as the cooler box by the pool, the minibar and the smoothies at breakfast!
Stayed 5 nights in Jun 2019
Response from Sandro Mazza on 30 Jun 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandro Mazza General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by staff. Brilliantl amenities. Fabulous hotel and attention to detail
Stayed 3 nights in Jun 2019
Response from Sandro Mazza on 10 Jun 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Sandro Mazza on 10 Jun 2019
Dear Valued Guest, Greetings from all of us here in Shangri-La Al Husn & Resort Spa. Thank you for taking the time to review our property. We hope to welcome you back again soon!

10/10 Excellent

Mark, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort location on the beach, beautiful and calm, very easy to relax.
Stayed 6 nights in May 2019
Response from Sandro Mazza on 6 Jun 2019
Dear Valued Guest , Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Sandro Mazza on 10 Jun 2019
Dear Valued Guest, Greetings from all of us here in Shangri-La Al Husn Resort Spa. Thank you for taking the time to review our property. We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service comes with a smile .. beach and swimming pools conditions excellent..
Stayed 3 nights in May 2019
Response from Sandro Mazza on 6 Jun 2019
Dear Valued Guest , Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay and hope to see you again very soon.