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Waterstones Hotel

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Featured image
Outdoor pool, open 6 AM to 11:00 PM, pool cabanas (surcharge)
Outdoor pool, open 6 AM to 11:00 PM, pool cabanas (surcharge)
Outdoor pool, open 6 AM to 11:00 PM, pool cabanas (surcharge)
42-inch LED TV with cable channels, DVD player, ping pong table

Overview of Waterstones Hotel

VIP Access

Waterstones Hotel

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Off International Airport Approach Road, Marol, Andheri - East, Mumbai, Maharashtra, 400059

Explore the area

  • AirportMumbai (BOM-Chhatrapati Shivaji Intl.)3 min drive
  • Popular LocationMIDC Industrial Estate3 min drive
  • Popular LocationPhoenix Market City Mall6 min drive
  • Popular LocationPowai Lake6 min drive

Choose dates to view prices

About this area

Mumbai

Located in Mumbai, Waterstones Hotel is connected to a shopping centre. Shoppers can check out Mohammed Ali Road, while everyone can enjoy the natural beauty of Juhu Beach and Sanjay Gandhi National Park. Consider JioGarden for a night out or Tikuji-ni-Wadi if you're travelling with kids. Guests love the hotel's location for the sightseeing.

What's nearby

  • MIDC Industrial Estate - 3 min drive
  • Phoenix Market City Mall - 6 min drive
  • Powai Lake - 6 min drive
  • Hiranandani Business Park - Powai - 7 min drive
  • University of Mumbai - 10 min drive

Restaurants

  • Where to eat
  • White Barn – Poolside restaurant with a bar offering international cuisine. Open daily. Open 24 hours.
  • All Stir Fry – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • On The Rocks – Restaurant with a bar offering international cuisine. Open daily, happy hour available.
  • Van Gogh Bar – Poolside bar offering international cuisine. Open daily.

Getting around

  • Mumbai Andheri Station - 5 min drive
  • Marol Naka Station - 8 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 3 min drive

About this property

Waterstones Hotel

Family-friendly ski hotel with a ski shuttle
Waterstones Hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of a complimentary children's club and complimentary high-speed (wired) Internet access. All 99 soundproofed rooms feature 24-hour room service and DVD players. Conveniences include sitting areas and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers. Housekeeping is available on request.
Waterstones Hotel offers 99 forms of accommodation with DVD players and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an indoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Wheelchair-accessible parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Free local area shuttle
  • Free ski shuttle

Food and drink

  • 3 restaurants and 1 coffee shop
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Art gallery
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Designer shops
  • Fitness centre
  • Indoor tennis court
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping centre
  • Spa services
  • Hot tub
  • Steam room
  • Table tennis
  • Volleyball

Family friendly

  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free area shuttle
  • Free babysitting/childcare
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Hindi

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (30000 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Low-height door lock
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Books
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination

Entertainment

  • 42-inch LED TV
  • TV channels
  • DVD player
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for INR 1000.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 1000.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: INR 1250 per accommodation, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards, debit cards, debit cards, debit cards and debit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Payments made at the hotel using American Express cards will incur an additional surcharge, plus taxes.
Guests booked in Boutique rooms are charged a facility fee to access the following Club amenities: Tennis and squash courts, games room, billiard and cards room, library, music and movies lounges. Guests booked in other room categories receive full club access at no charge.
Per property policy, group bookings are not permitted to order outside food.
Portable speakers and playing loud music are not permitted.
Outside alcohol is not permitted.

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
Pool access available from 6 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Waterstones
Waterstones Hotel
Waterstones Hotel Mumbai
Waterstones Mumbai
Waterstones Hotel Hotel
Waterstones Hotel Mumbai
Waterstones Hotel Hotel Mumbai

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 125 out of 287 reviews
5 - Excellent 44%
Rating 4 - Good. 84 out of 287 reviews
4 - Good 29%
Rating 3 - Okay. 46 out of 287 reviews
3 - Okay 16%
Rating 2 - Poor. 18 out of 287 reviews
2 - Poor 6%
Rating 1 - Terrible. 14 out of 287 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The place is different from the pictures.
Stayed 3 nights in Nov 2021

5/5 Excellent

Stayed 3 nights in Aug 2021

2/5 Poor

Travelled with family
Hospitality sucks at this place.,..service poor...
Stayed 1 night in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

5/5 Excellent

Stayed 1 night in Jun 2021