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Hotel City Palace

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Balcony
In-room safe, desk, blackout curtains, free WiFi
In-room safe, desk, blackout curtains, free WiFi
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Overview of Hotel City Palace

Hotel City Palace

2.5 out of 5
Guests rated this property 2.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationSt George Hospital5 min walk
  • Popular LocationMohammed Ali Road9 min walk
  • Popular LocationBombay Castle4 min drive
  • AirportMumbai (BOM-Chhatrapati Shivaji Intl.)51 min drive

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About this area

Mumbai

Located in Mumbai's Fort neighbourhood, Hotel City Palace is in the business district and near a train station. Crawford Market and Mohammed Ali Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hanging Gardens and Juhu Beach. Looking to enjoy an event or a game? See what's going on at Wankhede Stadium or MMRDA Grounds.
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Popular Location

What's nearby

  • General Post Office - 2 min walk
  • St George Hospital - 5 min walk
  • St. Xavier's College - 9 min walk
  • Mohammed Ali Road - 9 min walk
  • Bombay Castle - 4 min drive

Getting around

  • Chhatrapati Shivaji Maharaj Terminus Railway Station - 3 min walk
  • Grant Road Station - 5 min drive
  • Chhatrapati Shivaji International Airport (BOM) - 51 min drive

About this property

Hotel City Palace

Mumbai hotel in Fort, walk to Mohammed Ali Road
This smoke-free hotel features a restaurant, concierge services and dry cleaning. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance. All 54 rooms offer free WiFi, room service and TVs with cable channels. Other amenities available to guests include rainfall showerheads, ceiling fans and safes.
Hotel City Palace offers 54 forms of air-conditioned accommodation with a safe and free toiletries. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free train station pick-up shuttle

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Hindi

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 21-inch TV
  • TV channels

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Similar properties

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Mumbai
Mumbai
Fort
Fort
Air conditioned
Air conditioned
Parking included
Parking included
2 star
2 star
Hotel
Hotel

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for INR 700 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: INR 1500 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: INR 1200 (roundtrip), (from 5 to 12 years old)
  • Rollaway bed fee: INR 700 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

City Palace Hotel
City Palace Mumbai
Hotel City Palace
Hotel City Palace Mumbai
Hotel City Palace Hotel
Hotel City Palace Mumbai
Hotel City Palace Hotel Mumbai

Frequently asked questions

2.5
Rating 5 - Excellent. 2 out of 38 reviews
5 - Excellent 5%
Rating 4 - Good. 7 out of 38 reviews
4 - Good 18%
Rating 3 - Okay. 11 out of 38 reviews
3 - Okay 29%
Rating 2 - Poor. 7 out of 38 reviews
2 - Poor 18%
Rating 1 - Terrible. 11 out of 38 reviews
1 - Terrible 29%

2.8/5

Cleanliness

2.9/5

Staff & service

2.6/5

Property conditions & facilities
Write a review

1/5 Terrible

Stayed 1 night in Jul 2019

3/5 Okay

Disliked: Cleanliness
Not the greatest.
Small dirty room. No bathroom, shared down the corridor.
Stayed 2 nights in Oct 2018

1/5 Terrible

Very worst hotel....Don't go tothis..
The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Stayed 1 night in Aug 2018

1/5 Terrible

The booking facilities are didn't get
Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Stayed 1 night in Jun 2018

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have already given a reply through mail
Very bad experience! I had to change the room paying more!
Stayed 1 night in May 2018