Exterior

Reviews of Hotel Vue

3 out of 5
Hotel Vue
64 W El Camino Real, Mountain View, CA

Reviews

7.8

Good

Rating 10 - Excellent. 369 out of 1002 reviews" "
Rating 8 - Good. 330 out of 1002 reviews" "
Rating 6 - Okay. 161 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan, Granada Hills

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel-class room for motel-class price. We didn't try breakfast, so no opinion there. My *only* complaint was that the refrigerator (in 215) was a bit noisy.
Stayed 3 nights in May 2024
Response from Miguel Mendoza (GM) on 15 May 2024
Thank you for your feedback. We apologized for the noisy refrigerator. We will see if we can fix it or replace it. Thank you and please visit us again soon, have a wonderful day.

10/10 Excellent

Jordan, Granada Hills

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Miguel Mendoza (GM) on 15 May 2024
Thank you for your excellent review. Please visit us again soon, thank you and have a wonderful day.

4/10 Poor

G

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms are too small. Tv wasn’t working
Stayed 1 night in May 2024
Response from Miguel Mendoza (GM) on 12 May 2024
Thank you for the feedback, and we are sorry for the inconvenience of the TV and the room. We do have bigger rooms available, any KD or KS are bigger than any QD. Thank you for staying with us and please let us know right away if you need anything on your next visit.

6/10 Okay

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was nice and helpful.
Stayed 1 night in May 2024
Response from Miguel Mendoza (GM) on 7 May 2024
Thank you for your feedback. Please let us know if there is anything we can do to so you can have a better experience on your next visit. Thank you and have a wonderful day.

10/10 Excellent

Donal, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price. Not luxurious.
Stayed 2 nights in May 2024
Response from Miguel Mendoza (GM) on 7 May 2024
Thank you for your excellent review. We are happy to know your visit was great. Please visit us again soon, thank you and have a wonderful day.

4/10 Poor

Graysen

Business traveller
Disliked: Amenities
There was no light in the bathroom. Not saying there wasn't a lightbulb, there wasn't even a socket for a light in the bathroom. They actually checked my ID on check-in which is a good step-up from my previous stay.
Stayed 1 night in May 2024
Response from Miguel Mendoza (GM) on 6 May 2024
Thank you for your feedback. We apologized for the inconvenience of the bathroom light. Please next time let us know right away and we could switch you to another room if we cannot fix that right away. Very sorry for the trouble, thank you and have a wonderful day.

8/10 Good

Natalya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 6 May 2024
Thank you for your great review. We are happy to know your visit was good over all. Please visit us again soon, thank you and have a wonderful day.

10/10 Excellent

Elia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was very nice and helpful when he fixed our TV. Always enjoy staying here.
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 29 Apr 2024
Thank you for your excellent review. We are happy to know your visit was great and please visit us again soon. Thank you and have a wonderful day.

10/10 Excellent

Dale

Business traveller
Liked: Staff & service
Disliked: Amenities
Decent for a last minute stay and good location.
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 29 Apr 2024
Thank you for your excellent review. We are happy to know your visit was great and please visit us again soon. Thank you and have a wonderful day.

6/10 Okay

Akmaral

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bed sheets smelled as used.
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 29 Apr 2024
Thank you for your review. We apologized for sheets, but I can assured you the sheets were not used. We always change the sheets in every check-out. We are very sorry for the trouble of the smelling sheets. Please next time let us know right away and we can switch them or we will provided you a different room. Thank you and have a wonderful day.

6/10 Okay

Graysen

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Seems decent if not more on the budget-side of things. Didn’t ask for ID during check in just for my name and handed me the keycard which was odd.
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 29 Apr 2024
Thank you for your review. We are very sorry for the incident of the ID. We always asked for the ID and I will asked why was not follow the protocol. Thank you and very sorry for the trouble, have a wonderful day.

10/10 Excellent

Donal, Los Altos

Stayed 2 nights in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 6 May 2024
Thank you for your great review. We are happy to know your visit was good aver all. Please visit us again soon, thank you and have a wonderful day.

10/10 Excellent

Cody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff. Excellent quality hotel for an excellent price. Its not ritz carlton, but I dont want it to be. It's absolutely perfect for this price range.
Stayed 3 nights in Apr 2024
Response from Miguel Mendoza (GM) on 16 Apr 2024
Thank you for your feedback. We are happy to know your visit was great. Please visit us again soon. Thank you and have a wonderful day.

10/10 Excellent

William, Reno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple. Clean. Close proximity to main Silicon Valley place where I had meetings. Great for the price.
Stayed 2 nights in Apr 2024
Response from Miguel Mendoza (GM) on 16 Apr 2024
Thank you for your great review. We are happy to know your visit was great. Please visit us again soon. Thank you and have a wonderful day.

6/10 Okay

Linda

Good
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 16 Apr 2024
Thank you for your review. We are happy to know your visit was ok overall . Please let us know what we can do to make it better in you next visit. Thank you and have a wonderful day.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, friendly staff. Great breakfast options
Stayed 1 night in Apr 2024
Response from Miguel Mendoza (GM) on 16 Apr 2024
Thank you for your great review. We are happy to know your visit was great. Please visit us again soon. Thank you and have a wonderful day.

8/10 Good

Donal, Los Altos

Stayed 2 nights in Mar 2024
Response from Miguel Mendoza (GM) on 23 Apr 2024
Thank you for your good review. We are happy to know your visit was overall nice. Please visit us again soon and have a wonderful day.

2/10 Terrible

Yoon Peng

Travelled with partner
Disliked: Staff & service
Wait for one hour to checked in. The hotel could not charge the Expedia, it’s not my fault . I ( the customer) paid already.
Stayed 1 night in Mar 2024
Response from Miguel Mendoza (GM) on 1 Apr 2024
We are very sorry for the trouble and for making you wait that long. Please let us know what we can do anything on your next visit and we will be more than happy to do so. Sorry for the inconvenience and have a wonderful day.

2/10 Terrible

Thomas

Stayed 3 nights in Mar 2024
Response from Miguel Mendoza (GM) on 16 Apr 2024
Thank you for your review. We are very sorry for the troubles you may experience in your recent visit to our Hotel. Please next time let us know right away if you do not like the room and we can switch you to a different room. We apologies for any inconveniences, thank you and have a great day.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check -in.. nice property..
Stayed 1 night in Mar 2024
Response from Miguel Mendoza on 22 Mar 2024
Thank you for your excellent review. We are happy to know your visit was great. Please visit us again soon, thank you and have a wonderful day.

4/10 Poor

Yoon Peng

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miguel Mendoza (GM) on 8 Apr 2024
Thank you for your review. We are very sorry for any inconvenience you may experience in your recent visit to our Hotel. Please let us know what we can do to make it better on your next visit. Thank you and have a wonderful day.

6/10 Okay

raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit outdated. No USB charging outlets. Noisy elevator. Room a bit stuffy. Bed comfort to be determined. Night noise to be determined.
Stayed 1 night in Mar 2024
Response from Miguel Mendoza (GM) on 15 Mar 2024
Good morning and thank you for your feedback. We apologies for the inconvenience of not letting you know where was the USB charging outlet. We are working in getting the Hotel remodel soon. Thank you and have a wonderful day.

2/10 Terrible

Iyad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator needs maintenance Reception staff need more training Breakfast is poor, rather say no breakfast included You can smell smoke in the hotel although it says no smoking
Stayed 2 nights in Mar 2024
Response from Miguel Mendoza (GM) on 12 Mar 2024
Thank you for your feedback. We are very sorry for the bad experience you had in your recent visit to our facility. You are right the receptionist needs more training and we are working with her to have her ready for any issue. We apologies for the breakfast, we do have good items available and we are sorry if we did not put them out on time. No smoking is allowed, but we can only try to control our guest. Unfortunately there is people who doesn't follow the rules and we can only control the interior of the Hotel. Who ever don't over the rules gets charge, but they damage the Hotel with the smell. We are very sorry for the troubles. Thank you and have a wonderful day.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located in an area that offers many restaurants and local shops. The people at the hotel are very friendly and helpful. It is very clean and the best part is that they don't allow smoking at the hotel.
Stayed 1 night in Mar 2024
Response from Miguel Mendoza (GM) on 12 Mar 2024
Thank you for your excellent review. Please visit us again soon, and let us know if you need any request. Thank you and have a wonderful day.

10/10 Excellent

Betty

Stayed 1 night in Mar 2024
Response from Miguel Mendoza (GM) on 28 Mar 2024
Thank you for your excellent review. We are very happy to know your visit was great. Please visit us again soon and if you need any request just let us know and we will be sure to accommodate your request. Thank you and have a wonderful day.

4/10 Poor

Ciara, MODESTO

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is filthy inside and out. The room was disgusting with evidence of a mouse. We didn't even use the shower because it's gross.
Stayed 1 night in Mar 2024
Response from Miguel Mendoza (GM) on 7 Mar 2024
Thank you for your feedback. We are very sorry for the inconvenience of the room. We did inspect the room and there is no mouse evidence found. We apologies for the troubles and please give us another opportunity to make it right. Please if you ever stop again to our Hotel call us direct and we can work something out for you. Thank you and our apologies again, have a wonderful day.

8/10 Good

Queenie, Laguna Woods

Business traveller
Liked: Cleanliness, staff & service
Its convenient and near to my workplace
Stayed 4 nights in Feb 2024
Response from Miguel Mendoza (GM) on 28 Feb 2024
Thank you for your feedback. We are very happy to know your visit was great. Please visit us again soon. Thank you and have a wonderful day.

10/10 Excellent

Thatcher

Stayed 2 nights in Jan 2024
Response from Miguel Mendoza (GM) on 22 Mar 2024
Thank you for your excellent review. We are happy to know your visit was great. Please visit us again soon, thank you and have a wonderful day.

10/10 Excellent

Joies

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were very nice I will be coming back
Stayed 1 night in Feb 2024
Response from Miguel Mendoza (GM) on 21 Feb 2024
Thank your for your feedback. We are glad to know you enjoyed your visit to our Hotel. Please visit us again soon,. Thank you and have a excellent day.

4/10 Poor

Liang

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very Old and Outdated Hotel
We stayed for 4 nights. On the last night, the sewer pipe got blocked and the shower water from upstairs backed up to my sink. Had to change rooms.
Stayed 4 nights in Feb 2024
Response from Miguel Mendoza (GM) on 16 Feb 2024
Thank you for your feedback. We are very sorry for the trouble about the backed up sink. We can only control so much, someone was on the first floor and they blocked the pipe, but as soonest you mentioned we fix it right away. We are sorry for the inconvenience of moving to a different room. Thank you and have a wonderful day.

8/10 Good

Yoon Peng

Stayed 1 night in Feb 2024
Response from Miguel Mendoza (GM) on 22 Mar 2024
Thank you for your excellent review. We are happy to know your visit was great. Please visit us again soon, thank you and have a wonderful day.

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very nice! I love the little soaps and lotion in the rooms as well.
Stayed 1 night in Feb 2024
Response from Miguel Mendoza (GM) on 13 Feb 2024
Thank you for your great review. We are happy to know your visit to our Hotel was great. Please visit us again soon, thank you and have a wonderful day.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miguel Mendoza (GM) on 12 Feb 2024
Thank you for your review. We are happy to know you had a good stayed with us in your recent stayed at Hotel Vue. Thank you and have a wonderful day.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Miguel Mendoza (GM) on 8 Feb 2024
Thank you for your feedback. We are happy to know you had a good stay overall, we apologies for the inconvenience you may experience in your recent visit to our Hotel. Thank you and have a wonderful day.

8/10 Good

nINA

Stayed 2 nights in Feb 2024
Response from Miguel Mendoza (GM) on 22 Mar 2024
Thank you for your excellent review. We are happy to know your visit was great. Please visit us again soon, thank you and have a wonderful day.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
My family chose this hotel for its affordable price and parking convenience! Breakfast had a good selection and the check-in process was quick.
Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 8 Feb 2024
Thank you for your feedback. We are happy to know you had a good stay overall, we apologies for the any inconvenience. We are working in getting better on the breakfast items as well. Thank you and have a wonderful day.

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Miguel Mendoza (GM) on 8 Feb 2024
Thank you for your excellent review. We are very happy to know you had a great stayed with us. Please visit us again soon, thank you and have a wonderful day.

6/10 Okay

Meide, Wyomissingg

Disliked: Amenities
I like the location and convenice. The people friendly. The price is very good but cigrette smell is terrible both inside room and hallway. The beding does not change
Stayed 3 nights in Jan 2024
Response from Miguel Mendoza (GM) on 8 Feb 2024
Thank you for your feedback. We are happy to know you had a good stay overall, we apologies for the inconvenience of the smoke smell. We are a NON smoking Hotel, but unfortunately some people do not follow the rules and they do get a charge for smoking. We are sorry you where exposed to the cigarette smell. Thank you and have a wonderful day.

2/10 Terrible

Lindy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was a single female guest and felt extremely not safe and comfortable at the hotel. There were some some men looked like homeless at the hotel and outside. The hotel room looked dark, dated and dirty. Stayed there for a night, couldn't wait to check out.
Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 8 Feb 2024
Hi.We are very sorry for the inconvenience you experience in your recent visit to our Hotel Vue here inMountain View. I just want to insure we do not have any homeless person staying here at the property.Please let us know right away and we can fix any issue you may encounter, especially if you do not feltsafe. Safety is our #1 priory for any guest that stayed with us. We are very sorry for the troubles andplease give us another opportunity to make it right, and if you have any questions please no nothesitated and call me direct to the Hotel.Thank you for your business and very sorry for the troubles.

6/10 Okay

Cornelius

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Basic hotel facilities on convenient location for travelers.
Stayed 4 nights in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We are happy to know your visit was good overall. Please visit us again soon and we apologies for any inconvenience you pay experience here in your visit. Thank you and please visit us again soon, have a wonderful day.

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for your great review. We are very happy to know your visit was pleasant and you enjoyed your visited to our facility. Thank you and please visit us again soon, have a wonderful day.

10/10 Excellent

Larry

Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 22 Mar 2024
Thank you for your excellent review. We are happy to know your visit was great. Please visit us again soon, thank you and have a wonderful day.

6/10 Okay

Xiaowu

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We are happy to know your visit was good overall. Please visit us again soon and we apologies for any inconvenience you pay experience here in your visit. Thank you and please visit us again soon, have a wonderful day.

4/10 Poor

shirley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just unkept. Breakfast was a joke!!
Stayed 2 nights in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We apologies for the breakfast, we are adding more little by little. We know the breakfast is not what you expect but we are working on it. Please visit us again soon and we apologies for any inconvenience. Thank you and please visit us again soon, have a wonderful day.

6/10 Okay

Jeremiah

Travelled with family
Liked: Cleanliness
Staff would not provide extra blankets. Bagels and coffee only available for breakfast. Staff would not put extra items out.
Stayed 2 nights in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We are happy to know your visit was good overall. Very sorry for the trouble of the blankets, we usually provided anything you need for the room and sorry if we miss it. Please visit us again soon and we apologies for the inconvenience you may experience here in your visit. Thank you and please visit us again soon, have a wonderful day.

8/10 Good

Maryanna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
False advertisement
The hotel offered a continental breakfast when I went there both days all that was available was bagels, croissants, and coffee. The lady went into the storage room and there was cereal so I asked do you guys offer cereal or anything else? She said yes I asked her why did you not put it out? This is my last Sunday, so I really don’t care! For two days, the breakfast was limited to one or two items. This is not what they offered.
Stayed 2 nights in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We are happy to know your visit was good overall. Please visit us again soon and we apologies for any inconvenience you may experience here in your visit. Especially the trouble with the breakfast. We are working in adding more items to the breakfast menu. Thank you and please visit us again soon, have a wonderful day.

10/10 Excellent

Eduardo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for your great review. We are very happy to know your visit was pleasant and you enjoyed your visited to our facility. Thank you and please visit us again soon, have a wonderful day.

6/10 Okay

nINA

Business traveller
It is just a place to stay when needed.
Stayed 3 nights in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We are happy to know your visit was good overall. Please visit us again soon and we apologies for any inconvenience. Thank you and please visit us again soon, have a wonderful day.

8/10 Good

taranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miguel Mendoza (GM) on 1 Feb 2024
Thank you for the feedback. We are happy to know your visit was good overall good. Please visit us again soon and we apologies for any inconvenience. Thank you and please visit us again soon, have a wonderful day.