Outdoor pool

Reviews of SpringHill Suites by Marriott Milpitas Silicon Valley

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 90 out of 124 reviews" "
Rating 8 - Good. 15 out of 124 reviews" "
Rating 6 - Okay. 7 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 6 out of 124 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome. The location was close to the airport.
Stayed 1 night in May 2024

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and friendly staff. Facilities were nice. The only downside was the smell. The hotel is close to a landfill site and a wastewater treatment plant which make the whole freeway smell of sewage in the evening
Stayed 2 nights in May 2024

10/10 Excellent

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel, friendly staff, clean and quiet
Stayed 1 night in May 2024

4/10 Poor

HUI-YI

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy machine sounds running nonstop
Stayed 2 nights in Apr 2024

8/10 Good

ryan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. I wish parking was free.
Stayed 2 nights in Jan 2024

10/10 Excellent

loc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, the room still look like new. Breakfast food is very delicious and convenient to get.
Stayed 2 nights in Mar 2024

10/10 Excellent

Molly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family for an event and it was better than I could've hoped for! It was clean, spacious, comfortable and inviting and the staff was extra kind. The breakfast was actually tasty and the fireplaces outside really made it feel like a relaxing vacation instead of the functional reason we were in the area. Even the workout area was wonderful. All in all, next time we are back in the area we would absolutely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, breakfast was good, check in was easy. Didnt know you had to pay for parking but no biggie. They didnt have a bar but also no biggie. Would stay there again
Stayed 1 night in Feb 2024

10/10 Excellent

Magda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were huge! Breakfast was good, and Carlos was amazing. I would definitely stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Marie Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a night of staying there was amazing staff are so helpful and very nice
Stayed 1 night in Feb 2024

6/10 Okay

Heather

Liked: Cleanliness
Disliked: Staff & service
Was okay maybe we just had bad luck
Maybe it was just bad luck in our room but when we arrived it was so warm in the room and we couldn’t get the temperature adjusted so it was difficult to sleep comfortably. Also, the lights in the bathroom didn’t work so we got ready the next morning in the dark with some sunlight peaking through.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Heather,We appreciate your feedback, and we're happy to see that some aspects of your stay were pleasant. However, we apologize for any issues with the bathroom lights and adjusting the room temperature. Our staff is always happy to assist in situations like this. We'll look into your comments further, and we hope to see you again should you be back in the area.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Andy,It brightens our day to know that your stay was fantastic! We trust you slept well and had a relaxing getaway. Thanks for choosing SpringHill Suites by Marriott Milpitas Silicon Valley. It would be a privilege to serve you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Linh

Stayed 2 nights in Dec 2023

2/10 Terrible

shu

I booked with parking already included as part of the package. The hotel charged parking again without letting me know when I checked out. and refused to provide the refund immediately when I found out and called them again. Very disappointed service.
Stayed 7 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Shu,Thank you for offering feedback about your recent experience at our hotel. We apologize for the error in your parking charges. If you haven't received your refund within the next 5-7 business days, please reach out to us again offline so we may assist you. Given another opportunity, we hope we can host you for the visit you expected.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Edith

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even a refund
I wasn't able to attend the hotel due to my mother accident. And still got charge for all three days. Its unfortunate that I couldn't even get refund.
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear Edith,Thank you for your review. We regret to learn of the circumstances that caused you to be unable to join us recently. Please know that when booking through a third-party company, cancellations and refunds should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. We are genuinely sorry about the inconvenience and confusion and wish you happy and safe travels.

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Geevarghese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Tushana

Business traveller
Stayed 2 nights in Dec 2023

10/10 Excellent

Avel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Valerie

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

Bryce

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet mountain view.
Stayed 3 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Carmen,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience, and we appreciate you mentioning our spectacular views and peaceful atmosphere. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great other than we got no housekeeping. I asked the staff numerous times and never happened other than that stay was good.
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Lynette,While we thank you for being our guest at SpringHill Suites by Marriott Milpitas Silicon Valley and we are happy you enjoyed your stay, we are sorry to know our team let you down. Our team is usually known for their professional service and we apologize this was not your experience. Your comments are important to us and will be shared internally to ensure we do better going forward. We look forward to welcoming you back and impressing you further.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 4 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Dear Eduardo,Thank you for letting us know how much you enjoyed your stay at SpringHill Suites by Marriott Milpitas Silicon Valley. We trust that our accommodations were clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again in the future.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

John Gerrit Philip, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean property! Excellent EV charging options!
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear John,Thank you for your excellent feedback! We're delighted you found our property clean and appreciated our EV charging options. We look forward to providing another excellent experience at SpringHill Suites by Marriott Milpitas Silicon Valley.

10/10 Excellent

Gail

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was great!
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Gail, It was such a pleasure having you as our guest! Our team is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!

4/10 Poor

John, Keller

Liked: Cleanliness, property conditions & facilities
The property is new and in good condition. I had the license plates stolen off my rental car in the hotel parking lot. As you can imagine, this created some issues. Do not recommend.
Stayed 1 night in Aug 2023
Response from General Manager on 5 Sept 2023
Dear John,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed our exceptional property, however, we're sorry for the incident with your rental car. This isn't a typical occurrence for our guests. Please know that the security of our facility is a top priority for our staff. Please reach out to us offline if you would like to further discuss this matter. Kind regards.

10/10 Excellent

Kanesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Marlene

Liked: Staff & service, room comfort
As soon as we stepped out of car we were greeted by a not so pleasant smell. Now I know that the hotel can’t control the outside environment causing the smell however, it was not great impression to start off the stay. When we walked into the actual hotel, it looked very nice and the staff was lovely. Then going to the elevator, it smelled worst than outside, we didn’t even take the ride up we looked for the stairs. The actual room was very nice, the shower was great. Great water pressure and everything. There was a small stain on the wall in the bathroom which wasn’t a big deal, but it is a detail you notice as you are sitting on the toilet. The pool was really what we were looking forward too but unfortunately we stayed less then 20 minutes maybe due to the amount of bugs in there and the strong smell of outside. That was a big bummer.
Stayed 1 night in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Marlene, Thank you for sharing your honest thoughts. We're pleased to note that you enjoyed our lovely accommodations and that our hospitable team left a memorable impression on you. That said, we regret the same cannot be said about our pool. Your feedback will be shared with maintenance for further consideration and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

10/10 Excellent

Hui

Liked: Cleanliness, property conditions & facilities
Nice suite with lots of room. Clean. Enough for 6 people
Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Dear Hui, It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our spacious accommodations and high standards of cleanliness hit the mark for you. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanjay
It was awesome .. I really liked all aspects of it. Very nice hotel . I would definitely visit again
Stayed 5 nights in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Sanjay,Thank you very much for your review and for choosing to stay at SpringHill Suites by Marriott Milpitas Silicon Valley. We are so glad you enjoyed your visit to our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Kate,Thanks for choosing SpringHill Suites by Marriott Milpitas Silicon Valley. We understand the importance of a great night's sleep, so we're pleased you enjoyed our peaceful and quiet atmosphere. Come back soon!

10/10 Excellent

Sammantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so nice! Rooms were spacious and clean, beds were super soft and comfy. They do have a nice breakfast that was free and we really enjoyed that. Will definitely stay here again if I’m in the area! Staff is the best.
Stayed 2 nights in Jul 2023
Response from General Manager on 12 Aug 2023
Dear Sammantha,It brightens our day to know that your stay was exceptional! We are glad our spacious accommodations were up to your standards, and we appreciate your kind words. Our team trusts you had a wonderful getaway, and it would be a privilege to welcome you back.

10/10 Excellent

Rowena

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It exceeded my expectations.
Stayed 2 nights in Jul 2023
Response from General Manager on 8 Aug 2023
Dear Rowena,Thanks for choosing SpringHill Suites by Marriott Milpitas Silicon Valley. We're happy to learn that we exceeded your expectations. Your kind words motivate us to continue delivering excellent experiences to our guests. Our team is excited to serve you on your next visit.

10/10 Excellent

Natashya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Pool really neat. Carlos at front desk worth his weight in gold. Staff really helpful. Only possible downside: Quiet area, not too many dining options nearby.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 4 Aug 2023
Thank you for staying with us

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean!
Stayed 1 night in Jul 2023
Response from Hotel Mangement on 4 Aug 2023
Thank you for staying with us

10/10 Excellent

Michelle, Fair Oaks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and modern hotel just 10 minutes from Santa Clara attractions. Rooms are large and well appointed, price was right. Only criticism was the bar not being tended which meant limited beverage options once you were at the property
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Michelle,We're delighted to hear you enjoyed your stay with us at SpringHill Suites by Marriott Milpitas Silicon Valley. We apologize for any inconvenience caused by the bar not being tended during your stay, but we're glad you appreciated our clean and spacious accommodations and overall excellent value. It would be our pleasure to host you again sometime!

10/10 Excellent

Rowena

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Safe area, close to the restaurants, lots of shopping options and very clean
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Rowena,Clean and convenient accommodations are aspects you can expect when you are a guest at SpringHill Suites by Marriott Milpitas Silicon Valley. Thank you for sharing your feedback and awarding us with a five-star rating. This is a great compliment, and we cannot thank you enough. Come back and stay with us again soon; familiar faces are a welcome sight!

8/10 Good

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness
Stayed 1 night in Jul 2023
Response from Hotel Mangement on 4 Aug 2023
Thank you for staying with us

10/10 Excellent

Kibrom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thank You for staying with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and comfortable. Felt at home.
Stayed 3 nights in Jul 2023
Response from General Manager on 10 Jul 2023
It was such a pleasure having you as our guest! We're delighted you had a wonderful experience. Thank you for your great review, and we hope to welcome you back soon.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotel Management on 5 Jul 2023
thank you for choosing to stay with us