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Reviews of Mint House Miami - Downtown

3.5 out of 5
Mint House Miami - Downtown
340 SE 3rd St, Miami, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 97 out of 148 reviews" "
Rating 8 - Good. 20 out of 148 reviews" "
Rating 6 - Okay. 13 out of 148 reviews" "
Rating 4 - Poor. 9 out of 148 reviews" "
Rating 2 - Terrible. 9 out of 148 reviews" "

9.2/10

Cleanliness

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Yadiris

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mint House on 1 May 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Mint House Guest Care on 30 Apr 2024
Thank you, Marie! We're so grateful to have fantastic guests like you! Please come back and see us any time!

4/10 Poor

Dumitras

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except for the fact that the key FOB for the elevator was missing, luckily I was on a trip with some friends and their room had the key so I was able to leave and come whenever they did. I tried contacting customer support and ask for the key to which they replied they'd send someone to my room within an hour which didn't happen within that hour and I had to leave since I had plans and couldn't just wait forever. Also the TV was not functioning properly, had some sort of error connecting and wouldn't let me do anything besides turning it on and off. Otherwise everything else was amazing.
Stayed 2 nights in Apr 2024
Response from Mint House on 29 Apr 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

arkadiy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mint House on 29 Apr 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

10/10 Excellent

beverly

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Mint House on 29 Apr 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

6/10 Okay

Cheryl

Liked: Cleanliness, property conditions & facilities
Good location with nice gym and pool, the room was fine but all the little things were poor. Our fob for the lift did work for the entire stay, nor did the lights in our room. We asked for more towels (we only had one between two of us) and that room 3 days to come.
Stayed 4 nights in Apr 2024
Response from Mint House on 29 Apr 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

2/10 Terrible

Pablo

The property wasn’t the best price for the stay and the view wasn’t all that
Stayed 2 nights in Apr 2024
Response from Mint House on 29 Apr 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

LISA, Madison

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Quick walk to the water ways and my conference location.
Stayed 3 nights in Apr 2024
Response from Mint House on 29 Apr 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

2/10 Terrible

Mee

Liked: Cleanliness
Disliked: Property conditions & facilities
There were quite a few issues with the apartment I stayed in. Shower, sink, and kitchen did not drain well and you had to wait 5-15 mins for water to go down. Elevator was confusing to used, key door pin was incorrect when I arrived there at 2am in the morning from the airport so I had to wait for someone to fix it. Key fob was not registered which was essential because you can't access elevators, entry way to the apartments, hotel etc. TV did not work and I called 3x to have the issue fixed and no one came. The experience overall was a nightmare.
Stayed 6 nights in Mar 2024
Response from Mint House on 27 Mar 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Pool was very warm and had a rain shower!
Stayed 3 nights in Mar 2024
Response from Mint House on 13 Mar 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Aquino

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Much better than staying at a hotel especially for a family.
Stayed 1 night in Mar 2024
Response from Mint House on 4 Mar 2024
Thank you for the sweetest note! So glad you love the city as much as we do! Thank you again for staying with us, hope to see you again soon! :)

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
The place itself was amazing. But I had a huge issue and apparently all the places are individually owned so the front desk couldn’t help me. My code to the room didn’t work. And there’s no individual to call if you have an issue. It took me just short of an hour to get into the room from when I realized the code didn’t work. It was incredibly frustrating and kept me from doing something I wanted to do.
Stayed 1 night in Feb 2024
Response from Mint House on 26 Feb 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Check-in was a breeze and felt right at home! Will DEFINITELY be looking to stay here the next time I am in Miami.
Stayed 3 nights in Feb 2024
Response from Mint House on 18 Feb 2024
Thank you for the sweetest note! So glad you love the city as much as we do! Thank you again for staying with us, hope to see you again soon! :)

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Mint House on 14 Feb 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

6/10 Okay

Johnnyne

Travelled with partner
Disliked: Cleanliness, amenities
Nice place but not for that price.
Stayed 1 night in Feb 2024
Response from Mint House on 14 Feb 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, room comfort
Dirty party room
The building is called Muze but the booking is under Mint House. Even with GPS, the building was hard to find. The online checkin was easy but a bit intrusive. They require a background check. We were sent an email with the checkin information. This gave us checkin time and a door code. Our checkin time was 3:30. We arrived around 3:45. The room was being cleaned when we arrived. There were cans of red bull and was extremely dirty. There were a pair of dirty panties on the floor. It appeared as a party took place the night prior. Needless to say the room was not ready. The cleaning women asked to give her an hour to finish up. We walked around a few blocks and got an early dinner. We came back approximately 40 minutes later with pizza. The room was sol not clean so we ate dinner on the balcony. Another 30 minutes later the cleaning lady left. We started to explore the room after and found most floors were not clean. My 2 sons were going to use the pull out sofa. When we moved the coffee table it was apparent that the room was not very clean. The sheets on the sofa were black in spots. The tv did not have a remote and the only way to use it was with a Roku. At this point I called the main number to see if we could switch rooms. The number went to a main number and not our specific location. The lady on the phone apologized for the room and informed us they had no additional rooms and assured us someone would call us back. No one ever did! For the price I expected much more!
Stayed 1 night in Jan 2024
Response from Mint House on 7 Feb 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marchie B. on 3 Feb 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, room comfort
Perfect Pre-Cruise Stay
Such an amazing property for us to stay with friends prior to our cruise out of the Miami port. Easy to get in, great amenities, picture perfect! Will definitely be back and will definitely send clients here as well!
Stayed 1 night in Jan 2024
Response from Mint House Guest Care on 6 Feb 2024
Thank you, Douglas! We're so grateful to have fantastic guests like you! Please come back and see us any time!

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Instructions on entry left out how to use elevators to get to room. Valet lot has height restriction and had to park at a different garage. Otherwise great value. Beautiful place! Great decor lots of space. Great view! Would stay again the other items are just informational as I don’t want anyone else to drive around downtown Miami for parking or riding elevators. lol. Will stay again but with a lower vehicle and know how to get to room now 🙂
Stayed 1 night in Jan 2024
Response from Marchie B. on 26 Jan 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Michael, San Diego

Stayed 2 nights in Jan 2024
Response from Mint House Guest Care on 24 Jan 2024
Thanks so much, Michael. We're so glad we were able to host you and appreciate your feedback

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Mint House Guest Care on 24 Jan 2024
Thanks so much, William. We're so glad we were able to host you and appreciate your feedback

10/10 Excellent

Przenyslaw

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very pleased, beautiful property, very specious. View from balcony breathtaking !
Stayed 2 nights in Dec 2023
Response from Mint House Guest Care on 9 Jan 2024
Thank you so much, Przenyslaw! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

8/10 Good

Rithvik

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on 2 Jan 2024
Thank you, Rithvik! We're so grateful to have fantastic guests like you! Please come back and see us any time!

2/10 Terrible

Matthew

Business traveller
Liked: Cleanliness, room comfort
Worst check-In process of all time.
The check-in process was terrible…the worst in 30+years of traveling. Too cumbersome, invasive (background check, additional deposit required, no one available to process check-in, almost an hour to get through it) painful.
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on 24 Jan 2024
Thank you, Matthew for sharing your feedback. It's notes like this that help us continue to improve our guest’s experiences to create memorable and seamless stays.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, room comfort
AMAZING
Place was amazing! Only issue was the shampoo dispenser was broken and we had no shampoo. I called and texted Mint House and was told twice that someone would bring some. No one ever did. I’ll bring my own next time….cause it was still worth coming back!
Stayed 4 nights in Dec 2023
Response from Mint House Guest Care on 10 Dec 2023
Thanks so much, Joseph. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

10/10 Excellent

Wanda Lowe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mint House on 6 Dec 2023
Thanks so much, Wanda. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

10/10 Excellent

Gloria

Stayed 1 night in Dec 2023
Response from Mint House Guest Care on 2 Jan 2024
Thank you, Gloria! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, room comfort
Hotel was great clean and close to my favorite store whole food. The only negative think I have to mention is that we didn’t have internet and couldn’t get our phones or the TV connected to WiFi. I called customer service and someone was supposed to call me back but I never got a call back and the next day we checked out already. Overall great experience at Mint House. Will book again.
Stayed 2 nights in Nov 2023
Response from Mint House Guest Care on 23 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

HEATHER, WEST BROOKFIELD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This condo like property was super clean, easy to get to, easy check-in process and great location, especially to the Miami cruise port. Pool area was great and quiet. I would definitely recommend this property and will stay again.
Stayed 1 night in Nov 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you so much, Heather! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Ruth Selma

Liked: Cleanliness, property conditions & facilities
Excellent location and very cozy apartment, we shall definitely come back.
Stayed 2 nights in Nov 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you so much, Ruth Selma! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for what we were looking for. Great location in the city, clean and modern, quiet and comfortable. Very large compared to traditional hotels. Great communication about checking in and our stay, including the offer to stock the fridge for us. Highly recommended and will definitely stay again when in Miami.
Stayed 1 night in Nov 2023
Response from Mint House Guest Care on 16 Nov 2023
It’s feedback like this that makes our day! Thank you so much, Adam for the kind words. It was an honor to host you, and we hope to see you again soon.

10/10 Excellent

DUMITRU, TROY

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you, Dumitru! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Jasmine

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Elijah S. on 1 Nov 2023
Thank you for staying at Mint House. We are glad that you enjoyed your stay with us. We look forward to hosting you again soon!

10/10 Excellent

Charlie

Liked: Cleanliness, property conditions & facilities
Great for the price, very nice apartment
Stayed 1 night in Oct 2023
Response from Mint House Guest Care on 16 Nov 2023
We’re so grateful for your kind words, Charlie! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Heather, Newport

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
apartment was beautiful, staff was so friendly and helpful!
Stayed 3 nights in Oct 2023
Response from Mint House Guest Care on 16 Nov 2023
We’re so grateful for your kind words, Heather! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Chong

Stayed 1 night in Oct 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you, Chong! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Muath

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you, Muath! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean, and convenient location.
Stayed 2 nights in Sep 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you, Selena! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Lois

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love my stay downtown.
Stayed 1 night in Oct 2023
Response from Mint House Guest Care on 16 Nov 2023
Thank you, Lois! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Jason, Sherman Oaks

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room that was tastefully decorated. Memory foam bed was a bit too soft, but otherwise the room was great.
Stayed 3 nights in Oct 2023
Response from Marchie B. on 5 Oct 2023
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
washer and dryer / balcony had great view
Stayed 3 nights in Sep 2023
Response from Elijah S. on 1 Oct 2023
Thank you for staying at Mint House. We are glad that you enjoyed your stay with us. We look forward to hosting you again soon!

6/10 Okay

LaShanda

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Our stay was okay. Our room could have been cleaned better and utensils should have been checked. There was fried rice on the coffee table and our kitchen had no utensils. The name of the building is not the name on ANY of the reservations, so if it's your first time, it could be confusing. Valet tried to double charge us because they didn't check us out correctly the first night. The front desk workers should be more knowledgeable about what is available on-site to guest.
Stayed 2 nights in Sep 2023
Response from Mint House on 6 Oct 2023
Thank you for your feedback, LaShanda. We will do our best to make our service better.

6/10 Okay

Lesly

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Mint House on 29 Sept 2023
Thank you for your feedback. Please let us know how we can address your concerns.

10/10 Excellent

TOM

Stayed 2 nights in Sep 2023
Response from Mint House - Guest Care on 29 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CINDY

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mint House - Guest Care on 29 Sept 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Summer

Stayed 1 night in Sep 2023
Response from Mint House on 29 Sept 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A quiet, clean and just big enough space that was close to different stores and attractions.
Stayed 6 nights in Aug 2023
Response from Mint House - Guest Care on 29 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Felice

Stayed 1 night in Aug 2023
Response from Mint House on 29 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amelia, LA ROMANA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Good amenities. Comfortable bed and nice sheets. Would stay again.
Stayed 4 nights in Aug 2023
Response from MH on 2 Sept 2023
Thanks so much, Amelia. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

4/10 Poor

Kyre

Liked: Cleanliness
Decent property
Stayed 1 night in Aug 2023
Response from MH on 2 Sept 2023
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)