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Hilton Phoenix Tapatio Cliffs Resort

4.0 star property
Suburban Phoenix resort in North Mountain with 3 restaurants

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hilton Phoenix Tapatio Cliffs Resort

Exterior
Exterior
7 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 bars/lounges, poolside bar
View from room
Reviews
7.8

Good

Popular amenities

  • Gym
  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included
The price is ₹9,366
₹14,207 total
includes taxes & fees
8 Jul - 9 Jul

Explore the area

Map
11111 N 7th St, Phoenix, AZ, 85020
  • Popular LocationLookout Mountain Golf Club3 min walk
  • Popular LocationNorth Mountain Park18 min walk
  • Popular LocationGrand Canyon University15 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)22 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

This resort is a poor example of a Hilton. It’s crumbling and in disrepair. There are endless hidden charges, incorrect ...
Claire
Apr 15, 2022
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Room options

View all photos for Suite, 1 Bedroom

Minibar

Suite, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Mountain View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Falls Location)

7 outdoor pools, pool cabanas (surcharge), pool umbrellas

Suite, 2 Queen Beds (Falls Location)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Mountain View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Ambassador)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Ambassador)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Allergy Friendly

Minibar

Suite, 2 Queen Beds, Allergy Friendly

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Allergy Friendly

Minibar

Suite, 1 King Bed, Allergy Friendly

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Exterior

Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50.0 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Exterior

Suite, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52.0 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Minibar

Suite, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Poolside

Property amenity

Suite, 1 King Bed, Poolside

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 82 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Falls Location)

7 outdoor pools, pool cabanas (surcharge), pool umbrellas

Suite, 1 King Bed (Falls Location)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Accessible, Bathtub

Signature Room, 1 King Bed, Accessible, Bathtub | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Living area | 27-inch LCD TV with cable channels, TV, pay films

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Poolside

Property amenity

Suite, 2 Queen Beds, Poolside

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms

Grand Suite, 2 Bedrooms | Living area | 27-inch LCD TV with cable channels, TV, pay films

Grand Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 214 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Hilton Phoenix Resort at the Peak
Pool
Hot tub
Spa
Pet-friendly
7.6 out of 10, Good, (3376)
The price is ₹11,279
per night
7 Jul - 8 Jul
Hilton Phoenix Resort at the Peak

About the area

Phoenix

Hilton Phoenix Tapatio Cliffs Resort is located in North Mountain, a neighbourhood in Phoenix, and is in the suburbs and near the airport. Children's Museum of Phoenix and Arizona Science Center are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Kierland Commons and Scottsdale Quarter. Looking to enjoy an event or a match while in town? See what's going on at State Farm Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Phoenix travel guideOpens in a new window
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Lookout Mountain Golf Club - 3 min walk
  • North Mountain Park - 18 min walk
  • Castles N' Coasters - 9 min drive
  • Biltmore Fashion Park - 13 min drive
  • Grand Canyon University - 15 min drive

Getting around

  • 19th Avenue/ Dunlap Station - 7 min drive
  • Sky Harbor International Airport (PHX) - 22 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Cactus Tavern - ‬4 min drive
  • ‪Big Daddy's Sports Lounge - ‬4 min drive
  • ‪Taco Bell - ‬4 min drive
  • ‪Carolina's Mexican Food North - ‬4 min drive

About this property

Hilton Phoenix Tapatio Cliffs Resort

Family-friendly resort near Musical Instrument Museum
Consider a stay at Hilton Phoenix Tapatio Cliffs Resort and take advantage of 18 holes of golf, free water park access and a poolside bar. Get out on the links at this resort and enjoy amenities such as a driving range, golf lessons and a golf pro shop. Indulge in a facial, a detox wrap and a hot stone massage at Tocaloma Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and a poolside location. Enjoy the 24-hour gym, as well as activities such as basketball. In addition to a corner/local shop and a terrace, guests can connect to in-room WiFi (surcharge).
You'll also enjoy perks such as:
  • 7 outdoor pools with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • Limo/town car service, breakfast (surcharge) and an outdoor tennis court
  • An electric car charging station, express check-out and express check-in
  • Guest reviews give good marks for the helpful staff and location
Room features
All 584 rooms include comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews say good things about the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and shower/bath combinations
  • 27-inch LCD TVs with premium channels
  • Balconies or patios, separate sitting areas and mini fridges

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 9 to 20 per person
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cascades Cafe
  • Different Pointe of View
  • Lobby Bar
  • Pointe In Tyme

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 7 outdoor pools
  • 7 spa tubs
  • Basketball
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Outdoor tennis court
  • Pro golf shop
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 36 meeting rooms
  • Computer station
  • Conference centre (75 square foot of space)

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 28 buildings
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 27-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation
  • Resort fee: USD 43.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 9 to 20 per person
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 10 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Hilton Phoenix Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort
Hilton Phoenix Tapatio Cliffs Resort Resort
Hilton Phoenix Tapatio Cliffs Resort Phoenix

Frequently asked questions

Does Hilton Phoenix Tapatio Cliffs Resort have a pool?

Yes, this property has 7 outdoor pools.

How much does it cost to stay at Hilton Phoenix Tapatio Cliffs Resort?

As of 21 Jun 2024, prices found for a 1-night stay for 2 adults at Hilton Phoenix Tapatio Cliffs Resort on 8 Jul 2024 start from ₹9,366.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Phoenix Tapatio Cliffs Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Phoenix Tapatio Cliffs Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Phoenix Tapatio Cliffs Resort?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hilton Phoenix Tapatio Cliffs Resort?

Checkout is at 11 AM.

Where is Hilton Phoenix Tapatio Cliffs Resort located?

Located near the airport, this family-friendly resort is within 12 mi (20 km) of Grand Canyon University, Phoenix Art Museum and Children's Museum of Phoenix. Arizona Science Center and Kierland Commons are also within 12 mi (20 km).

Hilton Phoenix Tapatio Cliffs Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 717 out of 1631 reviews" "
Rating 8 - Good. 388 out of 1631 reviews" "
Rating 6 - Okay. 247 out of 1631 reviews" "
Rating 4 - Poor. 152 out of 1631 reviews" "
Rating 2 - Terrible. 127 out of 1631 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jadyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having some more dinning/store options would really benefit this location as it is a little bit of a walk to get to any other dining or convenience stores etc.
Stayed 3 nights in Jun 2024

4/10 Poor

MaRyah

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better parking options
Stayed 2 nights in Jun 2024

10/10 Excellent

Orssi Edgardo Alvarado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views of the mountains from the hotel. Amazing sunset and very friendly staff.
Stayed 3 nights in Jun 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the pointe tapatio Friday and Saturday night. Friday night after swimming kids came home hungry and got them food. While eating in the living area a cocktoach was crawling on the floor. The kids immediately freaked out and would not sit in the living room. I contacted the front desk to notify them about the cockroach, the TV was not working and we did not have shampoo. Maintenance came and fixed the TV explained the network was having issues connecting to the new tvs and he picked up the cockroach to disguard of it. When I contacted the front desk to see what could be done. He said well I guess we can comp the hotel fees with an attitude. The kids would not sleep in the front room and ended up sleeping together in the spare bed. Never did the front desk apologize or say would you like a new room. Saturday we continued to have TV issues and could not order room service. I was sent a text to check on our stay I rated it a 2 and got feedback from the front desk. They called me and the same gentleman I spoke to with the attitude. Said I apologize and didn't have an attitude. Who says that!!!! Then he asked if we wanted to switch from at 830pm and we check out Sunday at 11. I said no that should have been the first thing you said when I called you guys Friday. He said he would take my info and deal with the next situation better. that's it! We had a broken ice machine next to out room. It was just all bad.
Stayed 2 nights in Jun 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was perfect. Beautiful areas fir both kids and adults!
Stayed 2 nights in Jun 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Lou

Travelled with family
Liked: Cleanliness, property conditions & facilities
We did early check in and we were able to use the pool, however we never recieved our text that our room was ready as promised,when we went to the front desk we were made to wait in the long check in line again which didnt make any sense to me. I found it to be poor customer service and they werent very polite about it either.
Stayed 1 night in Jun 2024

10/10 Excellent

Dallas

Business traveller
Location, room and overall aesthetic were amazing. Room prices per night were solid for location and what you get. Would stay here again next time I visit AZ.
Stayed 1 night in Jun 2024