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Reviews of Springhill Suites By Marriott Medford Airport

3 out of 5
Springhill Suites By Marriott Medford Airport
3519 HEATHROW WAY, Medford, OR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 378 out of 468 reviews" "
Rating 8 - Good. 64 out of 468 reviews" "
Rating 6 - Okay. 13 out of 468 reviews" "
Rating 4 - Poor. 3 out of 468 reviews" "
Rating 2 - Terrible. 10 out of 468 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, great staff! Walk-able to the airport!
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 23 May 2024
Thank you so much for this amazing rating and your kind words. We are glad you enjoyed your stay.

10/10 Excellent

Jaime, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper convenient place to stay that is an easy two block walk from the airport with luggage and all. Very clean, with nice gym, pool, lobby area. Rooms were comfy and spacious. I think the only thing I did not like were the hallway rugs but it seems like the only one thing they need to upgrade. I would definitely stay there again if I had to stay near the Medford airport. Good breakfast options too and super friendly staff!
Stayed 1 night in May 2024
Response from Dennis MacD - AGM on 23 May 2024
Thank you for this wonderful rating and kind words. We are so glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Sungmee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Dennis MacDonneil - AGM on 23 May 2024
Thank you so much for rating your stay with us. We are so glad you enjoyed your stay. Please let us know what we can do to make your next stay exceptional.

10/10 Excellent

ROMMEL, PACIFICA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean and safe. Consistent service
Stayed 1 night in May 2024
Response from Dennis MacD - AGM on 23 May 2024
Thank you so much for this outstanding rating and kind words. We strive to create an exceptional experience for our guests and are honored to know we achieved this goal with your stay with us. We look forward to seeing you again soon.

10/10 Excellent

EDMUND, UNION CITY

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel has most of the extra amenities. It is located adjacent to the airport. One needs to drive in order to get to restaurants and shops.
Stayed 1 night in May 2024
Response from Dennis MacD - AGM on 11 May 2024
We are so glad you enjoyed your stay with us. Thank you for this wonderful rating and your kind words. We look forward to seeing you again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel
Stayed 1 night in May 2024
Response from Dennis MacD - AGM on 10 May 2024
Thank you so much for this amazing rating and your kind words. We are glad you enjoyed your stay with us.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect airport hotel !Convenient ,modern and spotless .The clerk that checked us in was friendly and professional
Stayed 1 night in May 2024
Response from Dennis MacD - AGM on 9 May 2024
Thank you for this amazing rating and your kind words. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Tammy, Spruce Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, checkin easy. Loved the room.
Stayed 1 night in May 2024
Response from Dennis MacD - AGM on 9 May 2024
Thank you so much for this amazing rating and your kind words. We strive to make each stay exceptional for all of our guests. We are honored that we achieved this goal during your stay.

10/10 Excellent

Maria, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Dennis MacD - AGM on 9 May 2024
Thank you so much for this wonderful rating! We are so glad you enjoyed your stay with us.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2024
Response from Dennis MacD - AGM on 3 May 2024
Thank you so much for this amazing rating and your kind words. We are glad you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 Okay

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dennis MacD - AGM on 1 May 2024
Thank you for providing us with feedback from your recent stay with us. It looks like we could have done better meeting your expectations. If you have a moment to share with us what steps we can take to make your next stay exceptional it will help us to provide better service to all of our guests in the future.

10/10 Excellent

Mikayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast staff was so sweet 😋
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 25 Apr 2024
Thank you so much for this amazing rating. I will share your kind words with our Breakfast team.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times when we come to visit our son and family. Always a great place to stay
Stayed 3 nights in Apr 2024
Response from Dennis MacD - AGM on 24 Apr 2024
Thank you so much, Wendy, for consistently choosing to stay with us when in the Medford area. We greatly appreciate your kind words and fantastic rating. WE look forward to seeing you again.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, it was so clean. The room was great. The staff was so friendly and kind. Their gym was great and had a lot of equipment. The location was perfect, it is in a quiet area, but also it's not far away from stores and restaurants. We were so happy with our experience, we will definitely be going back there whenever we go to Medford again.
Stayed 2 nights in Apr 2024
Response from Dennis MacD - AGM on 24 Apr 2024
Exceeding the expectations of our guests in a top goal of ours. We are so glad to see that we achieved that with your stay. We look forward to seeing you again.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful room and very comfortable
Stayed 2 nights in Apr 2024
Response from Dennis MacD - AGM on 24 Apr 2024
We are so glad to see you enjoyed your recent stay with us. Thank you for this amazing rating and your kind words.

10/10 Excellent

David

Travelled with family
Liked: Amenities
Clean, quiet and friendly staff.
Stayed 1 night in Apr 2024
Response from Dennis MacD - AGM on 21 Apr 2024
We are so glad to see that you enjoyed your stay with us. Thank you for this fantastic rating and kind words. We look forward to seeing you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dennis MacD - AGM on 11 Apr 2024
We are so glad to see you enjoyed your stay with us. We strive to create an exceptional experience for our guests, and it is our honor to see we met that goal with your stay. We look forward to seeing you again.

10/10 Excellent

Daniel L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful in every aspect. Will definitely stay again and recommend to others. Very nice hotel!
Stayed 1 night in Apr 2024
Response from Dennis MacD - AGM on 10 Apr 2024
Thank you so much for this amazing review and rating. We are glad you enjoyed your stay with us. We strive to make each stay exceptional and it is wonderful to see we met that expectation with you. We look forward to seeing you again.

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels I have ever stayed in. The room is very big and it's 2 double beds, a sofa and a trundle bed and so a family of 4 can actually sleep separately. The facility is new and clean and the breakfast included is way above average for the room rate
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 4 Apr 2024
We are so glad to see that your family enjoyed your stay with us. Yes, our rooms with two queen beds also have a sofa that doubles as a day bed, but a pull-out bed from underneath it. Our rooms are about 25% larger compared to your average hotel room, so you get the extra square footage. We look forward to seeing you again.

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were prefect. The free breakfast left a little to be desired. Decaf coffee was coffee colored water. Bacon and eggs were inedible. No waffle/pancake batter. Not special at all, but it was included free and not what i need in an overnight stay. Room was 5 of 5. Immaculate, clean. Very good value. Will not hesitate to stay again
Stayed 1 night in Apr 2024
Response from Dennis MacD - AGM on 4 Apr 2024
Thank you for rating your stay with us and for providing your feedback. We are always looking for ways to improve our breakfast presentation and quality. Our Coffee options are brand standards set by Marriott, but I will check with our Breakfast staff to ensure that the coffee is made with the proper quantity of grinds. Our bacon and egg products are also brand standards and I will look into staff properly preparing them. Hopefully you will have a much better experience with our breakfast during your next stay. Thank you, again, for sharing your experience.

8/10 Good

Baltazar

Liked: Cleanliness, staff & service, property conditions & facilities
Neat and clean
Stayed 2 nights in Mar 2024
Response from Dennis MacD - AGM on 6 Apr 2024
Thank you so much for this kind review. Please let us know what we can do to make your next stay exceptional. We look forward to seeing you again.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access from MFD Airport.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 28 Mar 2024
We are so glad you enjoyed your stay with us. Thank you for this amazing rating and review. We look forward to seeing you again.

2/10 Terrible

Yukinari

Stayed 2 nights in Mar 2024
Response from Dennis MacD - AGM on 17 Apr 2024
Thank you for taking a moment to rate your recent stay with us. It looks like we missed the mark on your expectations. If you have a moment, can you please share with us what we can do to make your next stay exceptional? Thank you for any feedback you can provide.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here every time we have to travel to Medford. Close to the airport, dining and shopping.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 27 Mar 2024
Thank you for the kind words and this fantastic rating! We are so glad you enjoyed your stay with us.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very clean and spacious. Breakfast is also good and most importantly, the staff are very nice and friendly
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 27 Mar 2024
We are so glad you enjoyed your stay with us. Thank you for this fantastic rating and your kind words. We look forward to seeing you again.

10/10 Excellent

LINDSEY, Shasta Lake

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel for every tournament
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 24 Mar 2024
Thank you for this amazing rating. We are proud to be your host hotel when your teams play in Medford! We look forward to seeing you again!!!

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to gas stations and downtown.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 24 Mar 2024
We are so glad to see you enjoyed your stay with us. Thank you for this wonderful rating and your kind words.

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024
Response from Kirsten Johnston on 19 Mar 2024
Thank you for the review and feedback. We appreciate your business!

8/10 Good

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean, everywhere! The lobby had a terrible smell but I think it was food from the ladies playing cards at 2 tables. I love the rooms here, so spacious. Having a fridge and desk, with a pull out couch is so nice. I forgot that this location doesn't have the hot tub, its the other one further south that does. Quiet rooms were great. Bed was too firm unfortunately. Disappointed in the breakfast... no waffles and we don't eat sausage, which seemed to be the only meat available. It was nice they had topping options for the oatmeal. The lobby was absolutely packed. Plenty of parking and felt safe. We like this hotel alot. Close to the freeway and airport. Has a printer if you need it.
Stayed 1 night in Mar 2024
Response from Kirsten Johnston on 19 Mar 2024
Thank you for the review and feedback. We appreciate your business!

8/10 Good

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice, the room was clean and spacious. The only complaints would be the stomping from the upstairs guests and opening and closing the doors at night were extremely loud.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 17 Mar 2024
Thank you for providing us with feedback from your recent stay with us. I do apologize that you encountered other guests making noise above your room. Please do not hesitate to contact our staff when that happens. We make every effort to maintain a quiet hotel, especially after hours. Please let us know how we may be of further service.

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 14 Mar 2024
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating! We look forward to seeing you again soon.

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 13 Mar 2024
Thank you for this fantastic rating. We are so glad you enjoyed your stay with us.

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 10 Mar 2024
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating and kind words. I will be sharing them with our staff.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
excellent property
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 9 Mar 2024
We are so glad to see you enjoued your stay with us. Thank you for this fantastic rating! We look forward to seeing you again.

10/10 Excellent

Cynthia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 1 night in Mar 2024
Response from Dennis MacD - AGM on 7 Mar 2024
We are so glad to see you enjoyed your recent stay with us. Thank you for this amazing rating. We look foward to seeing you again.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I also like being so close to the airport
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 1 Mar 2024
Thank you for this amazing rating and kind words. We are so glad you enjoyed your stay with us.

10/10 Excellent

Dickson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast was awesome
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 25 Feb 2024
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating and kind words. I will share your comments with our breakfast staff.

10/10 Excellent

Anthony

Travelled with family
Liked: Amenities
Clean and friendly.
Stayed 4 nights in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
Thank you for this wonderful rating! We are so glad you enjoyed your stay with us.

4/10 Poor

Kimberly

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Was terribly disappointed in this stay. Had a problem with the lack of housekeeping. I reported it twice to front desk over a 5 day stay. Room was never cleaned or serviced in the 5 days. Front desk never followed up. I asked to speak to the manager upon check, said he would check into it. Not happy at all.
Stayed 4 nights in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
Thank you for taking a moment to share the experience from your recent stay with us. I am truly sorry for the miscommunication that occurred during your stay. As we have previously discussed, this has been thoroughly addressed with our Housekeeping staff and Front Desk staff. We truly appreciate your loyalty to Marriott and to our hotel. We do look forward to your next stay with us.

10/10 Excellent

Rachid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
We are so glad you enjoyed your stay with us. Thank you for this amazing rating.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
Thank you for this amazing rating. We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
We are honored that you gave us such a wonderful rating! Thank you for staying with us, and thank you for sharing your experience with us.

10/10 Excellent

Tethel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
Thank you for this amazing rating! We are so glad you enjoyed your stay with us.

10/10 Excellent

Tierney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Jan 2024
Response from Dennis MacD - AGM on 22 Feb 2024
So glad to see you enjoyed your stay with us. Thank you for this fantastic review! We look forward to seeing you again.

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer property. Great rooms, comfortable beds, friendly staff. Typical hotel breakfast, well presented. Will stay again next time in Medford.
Stayed 2 nights in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
Thank you so much for the kind words and fantastic rating! We are delighted to see you enjoyed your stay with us.

10/10 Excellent

ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
We appreciate your amazing rating so much! Thank you for choosing to stay with us. We look forward to seeing you again.

10/10 Excellent

Debora

Travelled with group
What an excellent experience!! From the check-in, to the cleanliness of the room and facility, to a great very early morning breakfast (before the full breakfast was ready) and including the airport shuttle-EVERYTHING WAS PERFECT!!!
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
Yay! We string to exceed expectations and are so glad you enjoyed your stay. Thank you for this amazing review and rating.

10/10 Excellent

Lynn

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Walking distance to the airport. Clean, safe and friendly!
Stayed 1 night in Jan 2024
Response from Dennis MacD - AGM on 22 Feb 2024
We are glad to see you enjoyed your stay with us. Thank you for this amazing rating and your kind words.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Bery nice stay! We will stay here again!
Stayed 1 night in Feb 2024
Response from Dennis MacD - AGM on 22 Feb 2024
We truly appreciate your kind words and amazing rating. Thank you for choosing to stay with us. We look forward to your next visit.

10/10 Excellent

Karin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! Amazing proximity to the airport, very clean and nice rooms and the breakfast in the morning was excellent.
Stayed 2 nights in Jan 2024
Response from Dennis MacD - AGM on 22 Feb 2024
We are so glad you enjoyed your stay with us. We strive to crea!te an exceptional experience for our guests and are honored that with achieved that with your stay. Thank you for this wonderful review and rating!