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"Clean room. Nice staff AYSU was especially helpful and she went far beyond what I would expect in helping. She has got to be one of the best helpers in a hotel I’ve ever run across. "

"Was upgraded to ocean view. Room was extremely clean and the bed beyond comfortable."

"Location and clean"

"I wish I knew indoor pool was under construction before I booked. It was the main reason I picked this hotel. Otherwise hotel is overpriced for what it offers."

"I've stayed in quite a few hotels in İzmir and Istanbul... Riva Alsancak stands out. The room was super clean — no complaints whatsoever. But what really won me over was the location; you're right in the middle of Alsancak, one of the most vibrant parts of the city. Perfect base for exploring İzmir. Would 100% stay again."

"This hotel deserves better management! *we came to hotel by car from another city, we found the entrance of the building by navigation, it was during the rush hours and finally when we came, we saw a big construction area written that "sorry we are renewing our lobby area"! so then what? there is no sign, no employee! we started to turn around the building and streets and lucky found the entrance to hotel trough their convention center. I inform the chek-in employee that it was problem for me, they should inform their customers before check in ; he replied "I will transfer your complain to management" that's all ! Other issue was extra bed they brought to room! it was not ready when we came to room and it was the oldest and worst extra bed ever. my son couldn't sleep there and we had to share the king bed 3 of us. And when I informed them of course the answer was "we will transfer your complain to management" Again no "sorry " the only star goes to the Italian restaurant in the hotel. it was amazing! but hotel it self was not even close to 5 stars except the location and building. "

"Everything is good but the AC simply doesn’t cool down the rooms. I prefer to sleep at 20 degrees and even though it is winter time, the room was at 24 degrees after the ac worked whole night. This is not my first time in here, this is always the case. "

"Room was good. very clean "

"Staff was very nice and gave us an upgrade upon arrival. So nice to recommend places to go. Also, the location for the hotel was great, right next to transportation and across the street from the Bay. The breakfast room was great and good ocean view with great varieties of food."