Reception

Reviews of Buenbyahe Urban Deca Tower Edsa

Buenbyahe Urban Deca Tower Edsa
Highway Hills, Mandaluyong

Reviews

6.0
Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 7 out of 21 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

James Vincent

Stayed 1 night in Dec 2023

8/10 Good

Eugenio D.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to everything!
Stayed 22 nights in Apr 2022
Response from Buenbyahe Rooms Team on 31 May 2022
"They have been a great guest and we have tried our best to ensure that they have a great stay with us. It was a pleasure to assist them in every way that we can and confirm if they need anything else. We would love to have them back in any of our properties."

6/10 Okay

Mae V

Liked: Cleanliness
Stayed 1 night in Apr 2022

10/10 Excellent

Rogen Vonn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Stayed 3 nights in Feb 2020

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Buenbyahe Rooms Team on 12 Feb 2020
Thank you so for your 10 stars rating, we will continue our goal to maintain your comfortable stays

2/10 Terrible

Hiroshi

Travelled with family
Disliked: Staff & service
no wifi.
Stayed 1 night in Jan 2020

8/10 Good

JOSEPH NEAL

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
the room is full of cockroaches
Stayed 3 nights in Jan 2020
Response from Buenbyahe Rooms Team on 12 Feb 2020
Thanks for your feedback, we will apply insecticides to eliminate those every day, thanks again

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Sleep After Party
The place is affordable and has the basic needs in case you just need to sleep over from a party or a night event.
Stayed 1 night in Aug 2019
Response from Buenbyahe Rooms Customer Service Team on 26 Jan 2020
Thank you for your feedback, hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Nikka Andrea

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Jonathan Michael

Liked: Staff & service
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 11 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Not recommended. Customer service is not so good. Whoever was on the other line when I voiced out my concern was not so polite and I hear his impatience. I understand that some circumstances are beyond their control but the least they can do is to respond courteously and promptly. Definitely not coming back here. But hoping they will improve for the sake of the business and the people working.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will back again
Stayed 1 night in Aug 2019
Response from Buenbyahe Guest Care Team on 15 Sept 2019
thank you for sharing your feedback, we are happy to host you again.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2019
Response from Buenbyahe Rooms Care on 1 Sept 2019
Thank you Mam Yolanda, for your great feedback, hope to see you again in our hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Buenbyahe Now on 16 Aug 2019
Thanks for your feedback, please don't hesitate to send message what areas for improvement, thanks

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all and the electricity turn off from morning to evening every day
Stayed 17 nights in Jul 2019
Response from Buenbyahe Care on 31 Jul 2019
Thanks for your feedback, your experience update is important to us

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not allowed to check in that day because we were told that we booked the wrong hotel!
Stayed 1 night in Jun 2019
Response from Buenbyahe Rooms support Team on 11 Jul 2019
Can you send your booking details? Thanks for your feedback

2/10 Terrible

-

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is terrible and no customer service skill at all. He told me to “shut up” when i was voicing out my concern about having no available room for 5 more clients. They just told us to look for another place to stay and will refund us the money at 9pm. No compassion no empathy and obviously he doesnt care what weve been through just to get there. A lot more bad things to say but over all, he should not be running that business. Very awful and sad experience.
Stayed 1 night in Jun 2019
Response from Buenbyahe Rooms on 2 Jul 2019
Thank you for your feedback, as far we know, all expenses and paid to the hotel already refunded to you, and even another hotel you been booked we shouldered by us as per your demands, let's be honest, as per our record, words that are discriminatory to every individual and unpleasant is not allowed in our hotel . Judging other peoplers live in not your business, thank you,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place like home yet the electricity reloaded at 3am but overall stayed is good.
Stayed 1 night in Jun 2019
Response from Buenbyahe Assist on 28 Jun 2019
Thank for your feedback, we will use as our improvement alignment, hope to see you again.